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Author Topic: TIDEX:Bitcoin and Altcoin exchange  (Read 38238 times)
royalfestus
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September 24, 2017, 09:18:57 PM
 #661

How long does it take even with the support ticket to see your challenges resolved, It is getting to more than 3 days since I wrote a ticket, though I got a response from the exchange to have been resolved yet i cant find it in my wallet.


     
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shinep
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September 25, 2017, 05:43:38 AM
 #662

How long does it take even with the support ticket to see your challenges resolved, It is getting to more than 3 days since I wrote a ticket, though I got a response from the exchange to have been resolved yet i cant find it in my wallet.
May be they are busy with adding new ERC20 tokens for trading. I would raise another ticket, if you are already waiting for 3 days.
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September 25, 2017, 10:28:06 AM
 #663

How long does it take even with the support ticket to see your challenges resolved, It is getting to more than 3 days since I wrote a ticket, though I got a response from the exchange to have been resolved yet i cant find it on my wallet.

Hello!

Tell me please your Ticket ID?

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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royalfestus
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September 25, 2017, 04:18:04 PM
 #664

How long does it take even with the support ticket to see your challenges resolved, It is getting to more than 3 days since I wrote a ticket, though I got a response from the exchange to have been resolved yet i cant find it on my wallet.

Hello!

Tell me please your Ticket ID?
https://support.tidex.com/helpdesk/tickets/835


     
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ultramen
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September 26, 2017, 08:25:50 AM
 #665

Just request to listing coin, glad  to get listed  Grin
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September 26, 2017, 09:58:23 AM
 #666

How long does it take even with the support ticket to see your challenges resolved, It is getting to more than 3 days since I wrote a ticket, though I got a response from the exchange to have been resolved yet i cant find it on my wallet.

Hello!

Tell me please your Ticket ID?
https://support.tidex.com/helpdesk/tickets/835

You were replied 3 days ago. Please, check your mail/helpdesk account.
Also, please, check your TX. It went through the same day you wrote us.

Also, your TXID http://wavesgo.com/transactions/VqQe4hPZTXCaFtq4tKFniRcj14uLxQHoaRaWwqR7qtN

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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September 26, 2017, 01:17:27 PM
 #667

Hello Tidex team. I've been away from your thread for quite a while now. I just would like to ask if you are already out of the beta phase now? By just checking the title that you have right now, I would assume that you are already fully operational. Just visited your website and I must say that you improved a lot in terms of site appearance.

Quick question, what is your process if some coin wanted to be listed in your exchange? Also, what is the meaning of "w" in wUSD and wEUR in your market ticker?

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royalfestus
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September 26, 2017, 06:19:19 PM
 #668

How long does it take even with the support ticket to see your challenges resolved, It is getting to more than 3 days since I wrote a ticket, though I got a response from the exchange to have been resolved yet i cant find it on my wallet.

Hello!

Tell me please your Ticket ID?
https://support.tidex.com/helpdesk/tickets/835

You were replied 3 days ago. Please, check your mail/helpdesk account.
Also, please, check your TX. It went through the same day you wrote us.

Also, your TXID http://wavesgo.com/transactions/VqQe4hPZTXCaFtq4tKFniRcj14uLxQHoaRaWwqR7qtN
I tried to upload the screenshot of the account to show you that the address is correct for the transaction, yet I have not received the coin after the ticket said it had been resolved.


     
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Tidex
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September 26, 2017, 06:25:03 PM
 #669

Hello Tidex team. I've been away from your thread for quite a while now. I just would like to ask if you are already out of the beta phase now? By just checking the title that you have right now, I would assume that you are already fully operational. Just visited your website and I must say that you improved a lot in terms of site appearance.

Quick question, what is your process if some coin wanted to be listed in your exchange? Also, what is the meaning of "w" in wUSD and wEUR in your market ticker?

Hello, JanpriX!

We did a lot of work and yes, Tidex Exchange has an official status with full functionality. But anyway, we continue to work, because there is always a space that we can fill.

wUSD and wEUR are the Waves based assets. With the Waves Lite client, you can transfer real EUR/USD to your account via bank transfer and then send them to your Tidex account.

For wUSD and wEUR transfers, you need to verify your Waves account. Please read more about verification here - http://support.wavesplatform.com/forums/2-knowledge-base/categories/124-eng/topics/

Welcome back, we are glad to see every customer! Smiley

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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September 26, 2017, 07:15:17 PM
 #670

Hello Tidex team. I've been away from your thread for quite a while now. I just would like to ask if you are already out of the beta phase now? By just checking the title that you have right now, I would assume that you are already fully operational. Just visited your website and I must say that you improved a lot in terms of site appearance.

Quick question, what is your process if some coin wanted to be listed in your exchange? Also, what is the meaning of "w" in wUSD and wEUR in your market ticker?

Hello, JanpriX!

We did a lot of work and yes, Tidex Exchange has an official status with full functionality. But anyway, we continue to work, because there is always a space that we can fill.

wUSD and wEUR are the Waves based assets. With the Waves Lite client, you can transfer real EUR/USD to your account via bank transfer and then send them to your Tidex account.

For wUSD and wEUR transfers, you need to verify your Waves account. Please read more about verification here - http://support.wavesplatform.com/forums/2-knowledge-base/categories/124-eng/topics/

Welcome back, we are glad to see every customer! Smiley

The interface is very clean. I sent you a PM regarding a support request.
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September 26, 2017, 07:17:56 PM
 #671

We are going to maintenance at 8:00PM GMT. Please, save your workspace till this time.

RT: https://twitter.com/Tidex_Exchange/status/912757474339557376

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
▬▬▬▬▰▰▬▬▬▬▰▰▰▬▬▬▬▰▰▰▬▬▬▬▰▰▰▬▬▬▬▰▰▬▬▬▬
Tidex
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September 26, 2017, 08:55:44 PM
 #672

Quote
I tried to upload the screenshot of the account to show you that the address is correct for the transaction, yet I have not received the coin after the ticket said it had been resolved.

I think this is not a right place for resolving tickets.
Please, write all the problem what you have in the ticket.

Appreciate your understanding.

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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September 26, 2017, 10:04:01 PM
 #673

Hello, JanpriX!

We did a lot of work and yes, Tidex Exchange has an official status with full functionality. But anyway, we continue to work, because there is always a space that we can fill.

wUSD and wEUR are the Waves based assets. With the Waves Lite client, you can transfer real EUR/USD to your account via bank transfer and then send them to your Tidex account.

For wUSD and wEUR transfers, you need to verify your Waves account. Please read more about verification here - http://support.wavesplatform.com/forums/2-knowledge-base/categories/124-eng/topics/

Welcome back, we are glad to see every customer! Smiley

It's always a good sign when an exchange admits that they need to do more work for improvement. Good job nonetheless.  Cheesy

Oh, okay, that explains it. I'm confused at first what that "w" stands for but now I know. It appears that you are working closely with Waves team. I'm just being curious here but is Tidex related to Sasha and his team? Your market ticker seems like its promoting Waves token and its assets. Just noticed that because it is very prominent if you take a look closely at your site.  Grin

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September 27, 2017, 04:26:43 PM
 #674

I just opened an account on Tidex, actually they had to open it for me due to problems with the sign up page. I now have an account but need to change the password they used to create the account. This should be trivial, however, I just can't find where to do it on the platform, can anyone point me in the right direction please?

Cheers

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RESOLVED - I JUST LOGGED OUT AND ON THE LOGIN SCREEN CLICKED 'FORGOT PASSWORD' DOH!
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September 27, 2017, 07:49:01 PM
 #675

I am trying to send EOT to your depoist address but this appears to be a invalid EOT address, please help!

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September 27, 2017, 08:08:25 PM
 #676

I just opened an account on Tidex, actually they had to open it for me due to problems with the sign up page. I now have an account but need to change the password they used to create the account. This should be trivial, however, I just can't find where to do it on the platform, can anyone point me in the right direction please?

Cheers

****
RESOLVED - I JUST LOGGED OUT AND ON THE LOGIN SCREEN CLICKED 'FORGOT PASSWORD' DOH!

Hello!

Anyway, you still have or will have problems with access, please send us a request with details - http://support.tidex.com/support/tickets/new

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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September 27, 2017, 08:17:39 PM
 #677

I am trying to send EOT to your depoist address but this appears to be a invalid EOT address, please help!

Hello!

Tidex exchange support only EOT token asset which issued in the Waves network. For Deposits and withdrawals, you can use only Waves addresses which begins with 3P prefix.

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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|Admiral|
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Μεγάλες α&


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September 29, 2017, 06:23:50 AM
 #678

Have sent Tidex Admin on bitcointalk a PM but haven't heard from him yet!
mfrizki0
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September 29, 2017, 07:35:59 AM
 #679

I have to deposit CryptoPing to Tidex a Days, but its still not Credited to my Account... Please process my Deposit Smiley
TX ID: 58sHEwm7njToMq9ATohKMwWsBZJzj2Jcmrv7mpgdttEF |
SENDER ADDRESS: 3P5noixwLYqzJLuzZimhfC9s6tWa3r1eDoX|
TX AMOUNT: 1,523.48658672 CryptoPing |
RECIPIENT ADDRESS: 3PKbVfdX4RPuMKPg66MeuxienB2WxpJRAiB|
Tidex
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September 29, 2017, 07:51:17 AM
 #680

Have sent Tidex Admin on bitcointalk a PM but haven't heard from him yet!

Hello!

It would be better to use  hello@tidex.com for listing requests. Wink

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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