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Author Topic: TIDEX:Bitcoin and Altcoin exchange  (Read 39585 times)
DLGHT
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July 11, 2017, 12:08:35 PM
 #521

Hi Tidex.
I deposited ZrCoin today using the correct deposit address and attachment.
The deposit has not gone through and it has more than 20 confirms on the block chain.

Find the details of the transaction here: http://wavesexplorer.com/tx/8aHzthuzvEmfLwjSPmUsiZPoXW8rbuNBADg5EzA6rrQh

Why haven't I been credited? It is not even showing as an incoming deposit on my account?

Thank you.

Hello DLGHT!

As far as I can see you used an incorrect attachment: 9üª¶ÔnüLú

Please raise a support ticket here >  http://support.tidex.com/support/login

To avoid making the same mistake in the future, please check this video - How to send Waves and any Waves assets to your Tidex account


Dear Tidex,
Why don't you check the transaction on the blockchain using the link I sent?
I used the correct attachment of a5c6dc32bd567dd3.
I really checked to make sure I did it right

Dear User,

Please check your transaction here - http://www.wavesgo.com/transactions.html?8aHzthuzvEmfLwjSPmUsiZPoXW8rbuNBADg5EzA6rrQh



I don;t know why that is, but it appears well on the wavesexplorer.com.

Anyway, I have opened a support ticket. When do I get  a response?

XCN: CT8weyKEvVvJ6MwVg9E9ZinE3trQdGEY3p
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Tidex
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July 11, 2017, 01:10:47 PM
 #522

I don;t know why that is, but it appears well on the wavesexplorer.com.

Anyway, I have opened a support ticket. When do I get  a response?

Thank you. Support agent will respond you as soon as possible, please wait.

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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DLGHT
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July 11, 2017, 01:22:43 PM
 #523

I don;t know why that is, but it appears well on the wavesexplorer.com.

Anyway, I have opened a support ticket. When do I get  a response?

Thank you. Support agent will respond you as soon as possible, please wait.

Thank you. Since you have everything you need, I think you should just credit me.

XCN: CT8weyKEvVvJ6MwVg9E9ZinE3trQdGEY3p
Tidex
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July 11, 2017, 02:15:34 PM
 #524

I don;t know why that is, but it appears well on the wavesexplorer.com.

Anyway, I have opened a support ticket. When do I get  a response?

Thank you. Support agent will respond you as soon as possible, please wait.

Thank you. Since you have everything you need, I think you should just credit me.

Yes, but first we need to check your request. Wink

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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Arnaud
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July 11, 2017, 05:05:55 PM
 #525

Hey Team,

users are asking for Starta, any ETA or annoncement ?

Support since day 1.
Tidex
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July 11, 2017, 06:26:23 PM
 #526

Hey Team,

users are asking for Starta, any ETA or annoncement ?

Hello!

Please wait for official announcement.

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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DLGHT
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July 11, 2017, 07:23:00 PM
 #527

I don;t know why that is, but it appears well on the wavesexplorer.com.

Anyway, I have opened a support ticket. When do I get  a response?

Thank you. Support agent will respond you as soon as possible, please wait.

Thank you. Since you have everything you need, I think you should just credit me.

Yes, but first we need to check your request. Wink

Hi Tidex

Up till now I have not heard from you. My request has not yet been assigned to someone even!
You have seen the particular transaction and we know what the problem is.
For whatever reason the attachment is showing well on one explorer and not currently on the other one, I do not know.
Please can you just sort it out?
Thank you

XCN: CT8weyKEvVvJ6MwVg9E9ZinE3trQdGEY3p
Tidex
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July 11, 2017, 07:58:01 PM
 #528

Hi Tidex

Up till now I have not heard from you. My request has not yet been assigned to someone even!
You have seen the particular transaction and we know what the problem is.
For whatever reason the attachment is showing well on one explorer and not currently on the other one, I do not know.
Please can you just sort it out?
Thank you

As I said, this transaction contains an incorrect attachment. The wavesexplorer shows it in the BASE58 encoded form. If you decode it, then you will see a wrong attachment - 9üª¶ÔnüLú

Just check your attachment (a5c6dc32bd567dd3) here - https://www.browserling.com/tools/base58-decode



And check any other transactions

For example - http://wavesexplorer.com/tx/DfxxYGpM6fUcN4Ps5NsrqQFpqCim7AiLhztFCJfaYUe9 with 7xt5kPAnL54wHPv2aQVBSZ attachment.

Convert it and you will see the correct attachment. Also you can find the same attachment in the Waves Go explorer - http://www.wavesgo.com/transactions.html?DfxxYGpM6fUcN4Ps5NsrqQFpqCim7AiLhztFCJfaYUe9





By the way, check your ticket - https://support.tidex.com/helpdesk/tickets/287

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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DLGHT
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July 11, 2017, 10:46:18 PM
 #529


By the way, check your ticket - https://support.tidex.com/helpdesk/tickets/287

Hi
I have done so.
Please also respond.
This should not have taken this long.
Thank you.

XCN: CT8weyKEvVvJ6MwVg9E9ZinE3trQdGEY3p
Tidex
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July 12, 2017, 05:01:44 PM
 #530

Dear Tidex Members!

Starta (STA) market added on Tidex Exchange.

https://tidex.com/exchange/#/pair/STA_BTC
https://tidex.com/exchange/#/pair/STA_WAVES

https://twitter.com/Tidex_Exchange/status/885182332797419521

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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Arnaud
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July 16, 2017, 02:03:42 PM
 #531

Hi guys,

could you please have a look at customers support, few ticket are pending.

Thanks.

Support since day 1.
raymondng
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July 16, 2017, 02:09:26 PM
 #532

Hi All, just now I missed out putting attachment, I transfer 22.5 Waves to deposit in my account.

The TX ID is 7971QjkxKCctRRsGkPesgRdPAkJVig4AKVEG88M4Zkci

If it cannot be accepted please just refund me the amount transferred

I tried to enter a ticket at support.tidex.com and I was unable to. I am sorry that I made this mistake.

Thanks and Best Regards.
Tidex
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July 16, 2017, 04:14:10 PM
 #533

Hi guys,

could you please have a look at customers support, few ticket are pending.

Thanks.

Hello!

Yes, sure. Tickets will be processed as soon as possible, sorry for the delay.

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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Tidex
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July 16, 2017, 04:22:58 PM
 #534

Hello!

What problem did you face when tried to raise a ticket here - http://support.tidex.com/support/home

Hi All, just now I missed out putting attachment, I transfer 22.5 Waves to deposit in my account.

The TX ID is 7971QjkxKCctRRsGkPesgRdPAkJVig4AKVEG88M4Zkci

If it cannot be accepted please just refund me the amount transferred

I tried to enter a ticket at support.tidex.com and I was unable to. I am sorry that I made this mistake.

Thanks and Best Regards.

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
▬▬▬▬▰▰▬▬▬▬▰▰▰▬▬▬▬▰▰▰▬▬▬▬▰▰▰▬▬▬▬▰▰▬▬▬▬
raymondng
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July 17, 2017, 06:17:29 PM
 #535

I can never create any ticket!

I am feeling very tired over this episode. I did not know that tidex works this way. I forgot to put my attachment. My mistake first. So I am sorry.

Please give me back my Waves. I don't wish to use Tidex anymore. Not for now at least.

https://photos.app.[Suspicious link removed]/R7Rgs1IxzuJkpoH52

https://photos.app.[Suspicious link removed]/yOI2KCHNQwUbYL943

After creating the ticket it is not reflected on the system. Please just return my Waves. Thanks.

Hello!

What problem did you face when tried to raise a ticket here - http://support.tidex.com/support/home

Hi All, just now I missed out putting attachment, I transfer 22.5 Waves to deposit in my account.

The TX ID is 7971QjkxKCctRRsGkPesgRdPAkJVig4AKVEG88M4Zkci

If it cannot be accepted please just refund me the amount transferred

I tried to enter a ticket at support.tidex.com and I was unable to. I am sorry that I made this mistake.

Thanks and Best Regards.
Tidex
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July 17, 2017, 06:28:10 PM
 #536

I can never create any ticket!

Okay, in this case just send us an email: support@tidex.com

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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hyudien
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Bounty hunter is me :D


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July 17, 2017, 06:33:35 PM
 #537



As I said, this transaction contains an incorrect attachment. The wavesexplorer shows it in the BASE58 encoded form. If you decode it, then you will see a wrong attachment - 9üª¶ÔnüLú

Just check your attachment (a5c6dc32bd567dd3) here - https://www.browserling.com/tools/base58-decode



And check any other transactions

For example - http://wavesexplorer.com/tx/DfxxYGpM6fUcN4Ps5NsrqQFpqCim7AiLhztFCJfaYUe9 with 7xt5kPAnL54wHPv2aQVBSZ attachment.

Convert it and you will see the correct attachment. Also you can find the same attachment in the Waves Go explorer - http://www.wavesgo.com/transactions.html?DfxxYGpM6fUcN4Ps5NsrqQFpqCim7AiLhztFCJfaYUe9





By the way, check your ticket - https://support.tidex.com/helpdesk/tickets/287
Already submited a ticket. Hope the team will do something with my problem asap.

Regards
Hyudien

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c6m0h3
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July 17, 2017, 06:36:01 PM
 #538

gonna keep the trollbox? Seems like after Polo ditched theirs they are less popular.
Tidex
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July 18, 2017, 04:59:43 PM
 #539

This site from russia

Quote
Tidex, a new exchange that will be registered in London, aims to contribute to the solution to this persistent problem. The site has recently launched in beta and is undergoing testing by the community, with bounties available for replicable bugs. Tidex is powered by iCoinSoft team.

http://coremedia.info/waves-news/item/401-tidex-aiming-to-use-waves-matcher-technology-a-new-exchange-with-zero-fee

Why our servers and support cannot be located in the Russia or China or Africa!? It seems that you forgot to think about it. Smiley

TIDEX ▬▬ CRYPTO COINS AND ASSET TRADING ▬▬ TIDEX
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Salehian
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July 19, 2017, 07:05:48 AM
 #540

This message from uk crime police . Are you in uk? Please contact to police
http://imgur.com/a/OFNEu

We also made enquires in respect of TIDEX itself.  TIDEX is a trading name for Elite Way Development LLP who state on their website www.tidex.com that they are at Suite 1, 5 Percy Road, London W1T 1DG. We have made enquires at the address and established that TIDEX or Elite Way Development LLP do not have any physical presence there. In fact TIDEX are not in the UK, albeit they appear to be registered as a UK company. The London address is occupied by an accountancy firm who provide what is known as a ‘registered office’ services.  For full registration details please follow this link https://beta.companieshouse.gov.uk/company/OC414955

This site from russia

Quote
Tidex, a new exchange that will be registered in London, aims to contribute to the solution to this persistent problem. The site has recently launched in beta and is undergoing testing by the community, with bounties available for replicable bugs. Tidex is powered by iCoinSoft team.

http://coremedia.info/waves-news/item/401-tidex-aiming-to-use-waves-matcher-technology-a-new-exchange-with-zero-fee

Why our servers and support cannot be located in the Russia or China or Africa!? It seems that you forgot to think about it. Smiley
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