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Author Topic: Helix Light - Grams Transaction Never Went Through  (Read 288 times)
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February 27, 2017, 09:01:27 PM

Hey Everybody,
Hoping some of y'all have some experience dealing with this situation.

I used Helix Light Grams this Saturday in hopes of tumbling some coins. I went to their page, entered the final destination address, then copy pasted the deposit address and transferred my coins to them. After about 30-45 mins nothing was happening so I entered my txID into a Transaction Accelerator. I then entered the TXid into Blockchain and watched the confirmations mount up, but still nothing happened on Helix Light. Now it's been over 48 hours and still they haven't sent my coins. I've sent them 2 messages to their customer service email with pgp encryption, and no response. In my last email I just asked them to simply send me my coins back to my bitcoin wallet and provided them with the address. Still no response.

Anybody have any advice for me to hopefully recoup my coins?

The transaction to Helix now has over 350 confirmations and had over 50 within an hour so I know they received my Bitcoin, I'm just not sure why they didn't come out of the tumbler.

thanks in advance for any help you can provide.

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