I purchased some bitcoins using my bank account on ZebPay and transferred the bitcoins to a bitcoin wallet which came first on Google ads,
https://blockchain.info/a196c59f160210bc4e3396d406fed2de24c45335d5e1b3f9408d0abe8e2eead1
Then I proceeded to deposit this into Neteller using Bitpay invoice
dd6dbc6296984a8ae73371248210cb23d3bc1848f47c87658600c7443babfbb7
which failed as the bitpay timeout expiry happened and bitpay could not confirm these.
The rest of the money though small was transferred out by someone, pls note this is a 15 mins old account, how can a hacker get access to my account and transfer some bitcoins out. This is the transaction reference on blockchain.
f41e20da01cda25bced9b2a9201b5e6a3517cedf0fa84b0f1e4b080ec4f7769d
I contact customer support and they say they have no idea.
Finally I contact BitPay and tell them that the bitpay invoice expired and please refund the same. It has been over 48 hours since I transfered my bitcoins to them about 12$
Jeremie (BitPay Support Team)
Mar 1, 9:50 AM EST
Hello,
Please provide us with a refund bitcoin address and we will return the funds. The refund for the amount of your payment will be back in your bitcoin wallet within 24-48 hours once we submit the refund request.
If you have any additional questions, please feel free to reach back out to me!
Sincerely,
Jeremie
BitPay
SO I SEND THEM..
my address and WAIT then contact again...
Jeremie (BitPay Support Team)
Mar 1, 3:59 PM EST
Hello,
Currently, traffic is unusually high, as can be seen at
https://blockchain.info/charts/mempool-count.
You can increase the likelihood of timely confirmation by using a bitcoin wallet that dynamically calculates the miner fee to include in the transaction.
We recommend the BitPay app for this: bitpay.com/wallet. In the wallet's settings, customers can set the network fee to 'Priority'.
If the bitcoin transaction never confirms, then the funds will be spendable again by the your bitcoin wallet.
I am going to check if the transaction confirms so that we can process a refund.
If you have any additional questions, please feel free to reach back out to me!
Sincerely,
Jeremie
BitPay
Pokersurf1
Mar 1, 11:21 AM EST
Pls send to
1P5rxoJDD2Rv6hQcVrkuMbtoLpt9e5DFrV
Pokersurf1
Mar 2 (1 day ago)
to support
alright I created a BitPay account
please send to this address.
1AVBQeTcmAp44BnPFiLDRZotQ6MnoBgz5d
Why you still haven't paid back my bitcoins to the new BitPay address?
1AVBQeTcmAp44BnPFiLDRZotQ6MnoBgz5d
Jeremie (BitPay Support Team)
Mar 2, 6:54 AM EST
Hello,
As I mentioned earlier, we are unable to process a refund until the transaction is on the Bitcoin blockchain. The miner fee might have been too low and is now in the queue. There is nothing that BitPay can do to make this go any faster. Once it is in on the Bitcoin blockchain, we will be able to process the refund.
If you have any additional questions, please feel free to reach back out to me!
Sincerely,
Jeremie
BitPay
Jeremie (BitPay Support Team)
Mar 1, 3:59 PM EST
Hello,
Currently, traffic is unusually high, as can be seen at
https://blockchain.info/charts/mempool-count.
You can increase the likelihood of timely confirmation by using a bitcoin wallet that dynamically calculates the miner fee to include in the transaction.
We recommend the BitPay app for this: bitpay.com/wallet. In the wallet's settings, customers can set the network fee to 'Priority'.
If the bitcoin transaction never confirms, then the funds will be spendable again by the your bitcoin wallet.
I am going to check if the transaction confirms so that we can process a refund.
If you have any additional questions, please feel free to reach back out to me!
Sincerely,
Jeremie
BitPay
