Honestly , I'm not sure I would trust Poloniex.com.
I've had a number of withdrawals with "ERROR" status and those funds seem to be locked up and maybe even lost!!!!
I have no idea how long there customer service is supposed to take but one would assume that if my coins were not transferred out of Poloniex then they should still be there.
Why make me wait
? Why do I have to put in a "TICKET" with them?
Either they are transferred to my wallet or they've lost them somehow.
Not sure I'd trust Poloniex......