Btc-e scammed me too. they keep my 2.5 Bitcoins.

[HornsterLG]

Hello everyone,

btc-e banned me from withdrawing saying: "contact support"

so i contacted the support and this is the e-mail traffic that happened:

https://gyazo.com/726a3576b0cd3c7bf0a62da8895a72dc

https://gyazo.com/9ccb08b85a73a605e25f4201e37bc083

here´s the gyazo-link from the SEPA transfer: https://gyazo.com/a8d6b9777dcf541b68211b3c2b663090

my ID .........................................approved

my electricity bill........................... approved

my bank account.......................... approved

swift documents........................... approved

ID of Robin Horn.......................... approved

electricity bill of Robin................... approved

owning a proved btc-e account .... approved

reasons for being banned..............not given

my bitcoins..................................not given

so their agenda was like this:

 1.   ban a random user from withdrawing

 2.   when he mails you, ask for random documents

 3.   don´t respond to e-mail-answers [force the customer to create a new ticket everytime (i have cut out some of my e-mail answers to make the E-mail traffic more fluently)]

 4.   when you run out of questions for documents IGNORE the customer (let him suspended)

this makes it 100% clear that btc-e support is a scam. here is a link to a website where you can see who and where the owners of btc-e COULD be (usually btc-e is anonymous/ no contact details at btc-e) : http://btceclaims.github.io/

I hope that the pressure of making this public forces them to improve their support system and give me my 2.5 bitcoins back. if anyone has a clue what else i can do please tell me.

update 16.03.2017: solved. after i made this public and posted it on more then 20 websites who were on top of google. after "balthazar" received a -trustpoint at bitcointalk.org and went super angry. after threatening to sue them - they finally gave up. i got my bitcoins now thank you very much for your help. i hope bitcoin exchanges will have more respect of their customers in the future. https://gyazo.com/d393cbdaabf835168ca605ce6d413c1c

[Yuuto]

From the proof that you have given, I'd say that BTC-e's in the wrong here.

Most people use BTC-e for the exact reason of being anonymous and not having to verify their identity while trading big amounts. If their support system is unresponsive and they are so unprofessional, then nobody should use them.

However, you are sending your bank transfer from another bank account which probably raised their suspicion. I cannot comment on the legitimacy on the bank transfers.

Just in future, make sure your 'brother' whether he exists or not transfers his money to your account first before you send it to BTC-e and that should resolve all problems.

[HornsterLG]

thx for your response
probably if the money came from his bank account, it would not have been a problem like that. it must be unimaginable criminal for them that brothers borrow each other 1000 bucks. even if i try to withdraw any money to the bank account where the money originally came from it is suspicious to them. i guess being a human itself is suspisious enough for them to keep your bitcoins.

i mean even if they banned me because the bank transfer came from a relative, they could have told me that. but they didnt give a reason for banning me. and even after providing everything imaginable and everything they demanded, i am still "suspicious" so they have to ignore me and keep the bitcoins save from that "suspicious" customer? this story makes no scence at all. they r just obvious- and ruthlessly trying to steal the bitcoins.

[HornsterLG]

update 16.03.2017: solved. after i made this public and posted it on more then 20 websites who were on top of google. after "balthazar" received a -trustpoint at bitcointalk.org and went super angry. after threatening to sue them - they finally gave up. i got my bitcoins now thank you very much for your help. i hope bitcoin exchanges will have more respect of their customers in the future. https://gyazo.com/d393cbdaabf835168ca605ce6d413c1c

[Steven009]

update 16.03.2017: solved. after i made this public and posted it on more then 20 websites who were on top of google. after "balthazar" received a -trustpoint at bitcointalk.org and went super angry. after threatening to sue them - they finally gave up. i got my bitcoins now thank you very much for your help. i hope bitcoin exchanges will have more respect of their customers in the future. https://gyazo.com/d393cbdaabf835168ca605ce6d413c1c

Maybe if they have 3 scam accusation threads they'll bother actually doing something.

[bit79]

By the look of it, BTC-E support was contacted at the beginning of March, and they fixed the issue 10 days later. I understand it is not fast, but that does not look like a scam?