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Author Topic: Blockchain.info Support Request?  (Read 877 times)
New_Frontier (OP)
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April 24, 2013, 03:37:59 AM
 #1

Hey guys, somehow I screwed up when I was setting up my 2 factor Google Authenticator with Blockchain.  I'm pretty sure I didn't "pair it" correctly & now I can't access my account.  Yes I did backup & have access to my coins via backup file & multibit. My question is how long does it take for Blockchain to respond to a request, its been 2 or 3 days and I've asked them to turn off 2 Factor via a support ticket.  =(
piuk
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April 24, 2013, 07:51:01 PM
 #2

The minimum time period for a two factor authentication reset is 7 days after the request is filed.

New_Frontier (OP)
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April 25, 2013, 02:24:14 AM
 #3

Thank you piuk I know you're very busy & I'll wait the 7 days till I can get into my account.  I appreciate the reply.
iron77
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July 14, 2013, 12:48:29 PM
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Hey,

Unfortunately, I have the same problem. I'm trying to reach blockchain.info support since about a month, but no luck. Any idea how long that could take?

Thanks
escrow.ms
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July 14, 2013, 12:50:16 PM
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Hey,

Unfortunately, I have the same problem. I'm trying to reach blockchain.info support since about a month, but no luck. Any idea how long that could take?

Thanks

PM Piuk.
iron77
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July 24, 2013, 12:48:04 AM
 #6

10 days since I PM'ed, no response Sad. Did somebody used their support platform recently?
necomon
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July 24, 2013, 01:50:44 PM
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I haven't been able to get in contact with anyone regarding my btc loss through blockchain.info for a week now.  I have an support ticket that seems will never be sent to a support representative also.  I had also sent piuk a message with no reply as of yet.  Pretty frustrating!
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