Scammer profile:
https://bitcointalk.org/index.php?action=profile;u=303298**Beware when you're playing at fortunejack.com**I'll try to keep this as short & simple as possible.
I made a deposit yesterday. Started playing slot as usual, hit a free spin, and half way through my free spin, an error message appeared saying "cannot connect to account manager".
So I reloaded the game, first two times the same message appeared, on the third try, I manage to get back to it and finish my remaining free spins.
After a few more spins, I noticed my balance is a little weird, that my winnings from the free spins are not credited to my balance.
Then I contacted live support, and was told to write an e-mail to
support@fortunejack.com.
So I wrote an e-mail, stating the issue, pointing out a
3 minutes 20 seconds blank gap between my game's transaction id in the transaction history page.
They took a while to investigate the situation, and then they replied to me that everything was fine, and asked me to double check my transaction history.
I replied, specifically mentioning that I was going to
DIRECTLY contact the provider for a verification.And then all of the sudden, as quick as a lightning bolt, they admitted there was
3 missing wins on my account. They say they have checked with the provider that the missing record was indeed there, but not on their FortuneJack server. So they proceed to refund my winnings to me.
I replied, stating that this is unfair and sketchy as hell, that I can't trust their casino anymore and wishes to close my account.
They replied, before closing my account, is there anything they can do?
I replied, mentioning about the bug bounty promotion, I am assuming a bug as serious as this, as they promised, warrant a reward.
They replied, these are their exact wording:
"At your case there was no BUG."I replied, if not crediting a player when they win is not a bug, then I don't know what else is a bug.
They replied, these are their exact wording:
"We would like to inform you, that that was not a BUG, but some technical maintenance"Here's my reply:"If it was a technical maintenance, then why didn't your support mentioned it in the first two e-mail? Instead of apologizing for a maintenance, the first person replied there was nothing wrong with my balance and asked me to double check my transaction, and in the second e-mail they replied there was 3 missing wins and once again failed to mention anything about any maintenance. Do you see the seriousness of this problem?
You have unfairly removed wins from your players when they are not paying attention to their balance, and then only issue a refund when they say they would request a verification DIRECTLY from your provider. And when confronted, say that it is because of a "technical maintenance" that was never mentioned before. Do you know how sketchy this sounds?
And also, for an online casino, when you're in a technical maintenance routine, why aren't there any pre-announcement? There's real money involved, and the sites and games should be temporally shut down for your so called "maintenance".
I find all this hard to believe."Proof:
https://i.imgur.com/iRmO4Nv.png
