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[Mahdirakib]

I did not notice that and thanks for the information, FAQ is absolutely needed to be updated.
Too big difference between the FAQ and the information under user's account.
The cashout fee 1% + 0.00mBTC makes me a bit confused, what is this +0.00mBTC or what is the point of having this zero value?

Don't know exactly but I think PBG meant that they aren't taking any commission from the withdrawal fee. And the 1% fee will be use to cover the network fee. However, in case of big withdrawal like this, 1% fee is more than needed. Only OP can clarify about the fee properly, cause they don't have any information regarding this in their FAQ.

Look like they have processed the withdrawal of ‘TRXwhaleLOL’. Check the Top Cashouts at PBG, it shows a 306.45mBTC cash out of today. Which is the sum total of his withdrawal amount including the fee.

[1714852539]

1714852539

[TRXwhaleLOL]

Yes, I can confirm to everyone that I got my cashout. Thanks PBG!

About fees, yes, it's quite high.. I requested 306.45 mBTC cashout and I got 303.38 mBTC to my wallet and 3.06 mBTC was deducted as a fee. But also I can confirm that cashout transaction has total of 0.26 mBTC miner fee which is about $9-$10... I don't know where remaining $90 from cashout fee goes, probably to devs / owner / etc?

[Bitinity]

Yes, I can confirm to everyone that I got my cashout. Thanks PBG!

About fees, yes, it's quite high.. I requested 306.45 mBTC cashout and I got 303.38 mBTC to my wallet and 3.06 mBTC was deducted as a fee. But also I can confirm that cashout transaction has total of 0.26 mBTC miner fee which is about $9-$10... I don't know where remaining $90 from cashout fee goes, probably to devs / owner / etc?

Congratulation and enjoy your winning. Regarding where the other $90 goes, I do not think you have the right to ask about it since it is part of their cashout rule where you are agree with it when you decide to play in this casino. They charges 1% of any cashout is indeed big amount and I believe this is the only site with such cashout fee system. Perhaps they need to consider to change it in the near future, at least make it competitive with other casinos. As I can see, the cashout fee system is one of the reasons why gamblers are not really interested to gamble here.

[DomingoX6]

@TRXwhaleLOL

First off, congratulations on your incredible luck! We hope you enjoy your winnings

Regarding the fees, we use an automated suggested fee system based on network congestion to deliver confirmations in a reasonable time to the user, this means sometimes we might pay just $1 in fees, but other times even $100+. The 1% fee we charge on PBG on average usually covers for that, but the past few months even the 1% on the bigger cashouts wasn't able to cover for all of our fee losses due to congested network.

Essentially, the 1% fixed fee on the side of the site, allows us to keep paying the smaller cashouts without absurd confirmation times needed, but even with those, we're generally at an overall loss.

We hope to be able to improve our fee structure in the future in such a way where the fees would be generally smaller (but confirmations could take days in a congested network), but users could pay a premium to ensure a faster confirmation time.

[panjul07]

Its been long I get no more 20 free spins, today I checked my email and I see there is an email about another 20 FS promo as I used to get in the past.
But again, the old issue is coming back where I cant claim the FS code.
It means that the system is not working as it should be, I thought you have fixed it after I complained about it few times in the past.

[DomingoX6]

Its been long I get no more 20 free spins, today I checked my email and I see there is an email about another 20 FS promo as I used to get in the past.
But again, the old issue is coming back where I cant claim the FS code.
It means that the system is not working as it should be, I thought you have fixed it after I complained about it few times in the past.

Hello!

I guess you still have the same account? Looks like there is a bug in your account, as I haven't received any similar cases.

I just forwarded the issue to the programmers to see if something can be done. Meanwhile, we can add the free spins manually, so just let me know if you have the same account and I will do it

[DomingoX6]

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[panjul07]

Its been long I get no more 20 free spins, today I checked my email and I see there is an email about another 20 FS promo as I used to get in the past.
But again, the old issue is coming back where I cant claim the FS code.
It means that the system is not working as it should be, I thought you have fixed it after I complained about it few times in the past.

Hello!

I guess you still have the same account? Looks like there is a bug in your account, as I haven't received any similar cases.

I just forwarded the issue to the programmers to see if something can be done. Meanwhile, we can add the free spins manually, so just let me know if you have the same account and I will do it

Yes sure I still have the same account as I have no other accounts. Maybe because my last and the only deposit was so long time ago
Just wondering why keep getting the same error anytime I try to claim FS code you sent.

[DomingoX6]

Yes sure I still have the same account as I have no other accounts. Maybe because my last and the only deposit was so long time ago
Just wondering why keep getting the same error anytime I try to claim FS code you sent.

I sent you a PM, please check it when you can

[DomingoX6]

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[panjul07]

Yes sure I still have the same account as I have no other accounts. Maybe because my last and the only deposit was so long time ago
Just wondering why keep getting the same error anytime I try to claim FS code you sent.

I sent you a PM, please check it when you can

Just noticed your PM and let me answered it here. Yes the account you mentioned in PM is my account.
Thanks for letting me know the reason behind the error anytime I tried to claim FS bonus, it is reasonable as it is related to change on your system.
Never mind about it, maybe I need to make small deposit so I can receive and claim your upcoming FS bonus without any issues.

[DomingoX6]

Just noticed your PM and let me answered it here. Yes the account you mentioned in PM is my account.

Thanks! We added the 20 free spins, enjoy!

Thanks for letting me know the reason behind the error anytime I tried to claim FS bonus, it is reasonable as it is related to change on your system.
Never mind about it, maybe I need to make small deposit so I can receive and claim your upcoming FS bonus without any issues.

You are welcome! If you need anything else or have any other issue, please let me know

[DomingoX6]

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[DomingoX6]

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[DomingoX6]

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[huynhthai12384]

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[DomingoX6]

give us free spins new monthly please 

Hello!

We send free spins almost every month via email, so check it constantly to not miss them!

[DomingoX6]

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[hauzenberg]

Thanks for the promo! This will be really helpful for the next wagering competition!