I would like share to you about my story on Bitfinex trading. How I loss my money on Bitfinex just because their technical issue, which caused my LIQUIDATION
- From Mar 2017, I trade Dash with short position and realize about Bitfinex Summary table calculation where total Gross, total positions, total Orders were calculated. These number is totally wrong with my current position. This issue come to very critical with me, because I can not place any Margin Buy/Sell order to close my position and end my loss. I raised this issue as a helpdesk ticket on 31 Mar 2017. Below is my message to bitfinex
https://drive.google.com/open?id=0B55FfAMp1BXdY2hwbk9jV21nOGM- On 01 Apr 2017, I got their reply to request screen shoot for Bitfinex helpdesk confirmation
https://drive.google.com/open?id=0B55FfAMp1BXdeHhFZHEwbGZFX1k- Immediately, I replied Bitfinex with my screenshoot to hope this technical issue will be helped. But from that moment, there are no more reply on my mail thread. Below is my screenshoot.
https://drive.google.com/open?id=0B55FfAMp1BXddmNYbUMzYTh2a0k- On 03-Apr-2017, I lost almost my money with a LIQUIDATION on DASH position. And still now I have no any reply from Bitfinex
Any body have same experiences with this issue?