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司机大规模罢工乘客退款遭拒 易到融资能否成功引质疑
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Topic: 司机大规模罢工乘客退款遭拒 易到融资能否成功引质疑 (Read 101 times)
Jennifeoe
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司机大规模罢工乘客退款遭拒 易到融资能否成功引质疑
May 02, 2017, 02:52:25 PM
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易到资金风波仍未结束,此前,易到用车新任管理团队上任时,易到董事长何毅表示,目前易到的融资取得突破性进展。不过,近期有消息称,融资不顺的易到正在考虑做“两手准备”,“可能会把易到用户账户资金充乐视会员”。
4月29日,易到再发声明否认上述所谓“两手准备”的说法,表示公司融资进展顺利,并将在5月份解决司机提现问题,如今已经5月2日,易到能否彻底摆脱危机,《证券日报》记者将持续关注。
易到融资疑云
易到司机由于提不出钱而拒绝接单,乘客无车可打的情况并未得到改善。
尽管,4月21日下午,易到用车召开主题为“新易到、新团队、新未来”的管理层大会,宣布创始人团队离职后的核心管理层调整名单,易到新的核心高管层首次亮相。易到董事长何毅表示,目前易到的融资取得突破性进展。此外,针对有消息称易到申请破产以及老板跑路,易到发布了关于公司正常运营的声明,其表示关于司机提现问题也将在5月份得到彻底解决。
不过,在没有见到真金白银之前,市场上对易到能否真正融到钱仍持怀疑态度,之前就有消息称,融资不顺的易到,“可能会把易到用户账户资金充乐视会员”,做“两手准备”。
4月29日,易到公开发表声明回应称,近日,有媒体发布《易到内部人士:若融资不顺可能把用户资金转为乐视会员》的文章,甚至有媒体篡改为《易到喊你来充乐视会员啦》。内容涉及“目前易到已经在做两手准备,如果融资不顺利,可能会采取易到用户账户的资金转换为乐视会员的措施。”,对此,公司声明,从未有“可能把用户资金转为乐视会员”这种所谓“两手准备”。相关媒体对此所报道内容严重失实,造成了极大的负面影响,也严重影响了司乘群里的稳定情绪。
最重要的是,易到在上述声明中还表示,目前公司融资进展顺利,并将在5月份解决司机提现问题。同时易到称,一段时间以来,个别媒体针对易到存在蓄意煽动舆论意图,试图给司乘群体带来恐慌,严重影响了易到的正常经营,也一定程度引发了社会恐慌,对此,易到法务部门已经收集证据,将向有关部门举报,并将对个别恶意媒体诉诸法律追责。
不过,对于上述声明,不少用户却并不买账,有名为“烟花冷一冷”的网友在易到用车官方微博下留言称,“我的易到余额说是退回给我,登记了支付宝账户,后面就没有后面了。”
另有网友留言称,易到目前真的叫不到车,易到能不能先规范一下司机,不管什么时候多远的路,只要不加到1.5倍就不接单;还有网友称,天天发声明并没有用,还不如倒闭之前把钱退了。
乘客提现余额被拒
值得注意的是,此前大家关注较多的是易到司机端提现难的问题,由于司机提现难不再接单,直接受到影响的是乘客端的乘客根本打不到车,不过,即使在打不到车的情况下,乘客想要办理余额退款却并不容易。
谢女士(化名)告诉《证券日报》记者,之前由于易到大力度的促销活动,如“200元起充300元起返,统统返80%”,也就是说如果你一次性充值300元,则实际余额为540元,还有之前充300元返300元等活动,让其账户里面还剩有2000多元,在自己连续好多天打不打车的情况下,便联系易到客服人员看能否申请退款,“当然,只想要自己退回自己实际充值的那部分金额,不过,客服人员给出的结论是拒绝退款。”
为此,《证券日报》记者联系上易到的人工客服人员,根据其回复:易到乘客充值3日内的金额才可以退费,并且“需要在线客服记录反馈,再由工作人员核实处理。”对于记者质疑,余额不可以退但是又打不到车的疑问,其回复称,为了您下次能够顺利预定到车,建议乘客提前预定订单,多次尝试,或者选择舒适以上的车型,并称,相关部门会尽快处理好用车难的问题。不过,对于处理好用车难的具体时间却并没有透露。
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