C_CEX awfully slow to handle withdraw problem

[FredCailloux]

As far as I can see I've done nothing wrong with my C-CEX account, yet my attempt to withdraw XtraBYtes (XBY) funds is in vain! I have been collecting many screenshots of attempts to communicate with C_CEX support and the only thing happening is a robot answer stating

"Wallet is on maintenance now. Please, wait until we finish and we will be able to resolve this issue after that"

Yea! sure. Maintenance of an account certainly does not take over 24 hours. C_CEX was lightning fast to accept my funds when I filled up my account with my precious bitcoins. They are not so willing to let my have my money back now! Also, even after two messages to support, I still get the exact word for word automated answer. They apparently cannot do anything until the account is out of maintenance status.  I can understand that they are getting uncountable support request and that they have to resort to automated robotic reply system to keep up but that is not a way to handle my XBY portfolio.
C_CEX is not an exchange it is a gimmick to hold on your funds while making profit. At least that is what transpire from the behavior. Dont juge a person on his words but on his actions.
I want my funds C_CEX! What are you doing ?  And dont accuse me of not asking, I have sent you 2 support requests so far in the last 24 hours.    A suggestion anyone ?

[nemgun]

As far as I can see I've done nothing wrong with my C-CEX account, yet my attempt to withdraw XtraBYtes (XBY) funds is in vain! I have been collecting many screenshots of attempts to communicate with C_CEX support and the only thing happening is a robot answer stating

"Wallet is on maintenance now. Please, wait until we finish and we will be able to resolve this issue after that"

Yea! sure. Maintenance of an account certainly does not take over 24 hours. C_CEX was lightning fast to accept my funds when I filled up my account with my precious bitcoins. They are not so willing to let my have my money back now! Also, even after two messages to support, I still get the exact word for word automated answer. They apparently cannot do anything until the account is out of maintenance status.  I can understand that they are getting uncountable support request and that they have to resort to automated robotic reply system to keep up but that is not a way to handle my XBY portfolio.
C_CEX is not an exchange it is a gimmick to hold on your funds while making profit. At least that is what transpire from the behavior. Dont juge a person on his words but on his actions.
I want my funds C_CEX! What are you doing ?  And dont accuse me of not asking, I have sent you 2 support requests so far in the last 24 hours.    A suggestion anyone ?

This is because you forgot a golden rule when it comes to trading altcoins, always check the status of the wallets, the only thing you can do is to contact the maintainer of the coin and ask him what is the problem.
For sure they will always accept your bitcoins, but when you have to deal with altcoins it is more complicated.

Coins can stay in maintenance for months, especially at yobit, sometimes forever. Maintenance means that either the blockchain is stuck, or there are not enough peers to maintain the network, or even a wallet corruption.

By the way, this is the wrong section for exchange related problems. Or maybe it is a scam accusation ?

[FredCailloux]

Thanks Nemgun. Can you be a little more specific, I am new to all this jargon. When you say

always check the status of the wallets

what exactly do you mean? Should I check wallets of all the dealers from whom I dealt my coins? how could I do that? or are you referring to the trading platform wallet, in my case c-cex.  And, is the maintainer c-cex? How come these people are still trusted as an exchange platform? I sure am not be the first one?

One more question, why would you doubt that my accusation could be a scam. First, it is not an accusation it is a Fact declaration. I have all the proofs to back my statement. Second, I am not putting any accusation, it is simply an attempt from me to get help from the community on how I can manage to get my funds back.

Furthermore, where would you suggest I post my request if this is "wrong section for exchange related problems"
thanks for your support

[nemgun]

Thanks Nemgun. Can you be a little more specific, I am new to all this jargon. When you say

always check the status of the wallets

what exactly do you mean? Should I check wallets of all the dealers from whom I dealt my coins? how could I do that? or are you referring to the trading platform wallet, in my case c-cex.  And, is the maintainer c-cex? How come these people are still trusted as an exchange platform? I sure am not be the first one?

One more question, why would you doubt that my accusation could be a scam. First, it is not an accusation it is a Fact declaration. I have all the proofs to back my statement. Second, I am not putting any accusation, it is simply an attempt from me to get help from the community on how I can manage to get my funds back.

Furthermore, where would you suggest I post my request if this is "wrong section for exchange related problems"
thanks for your support

1- I am talking the status of the exchange's wallet, it must always be checked prior to conduct any trade, because there are a lot who are just disabled.
2- C-CEX is not as much trusted as other exchanges, i presume it is considered as an ok exchange, but i remember of some issues about employees who scamed users, stealing their funds.
3- It is just the "jargon" of the forum, because regarding your statements, you can saythat C-CEX attempts to steal your funds, i don't think it is the case, they don't do it for low price currencies.
4- Your post have just been moved to the right section by the moderators.

[carlfebz2]

As far as I can see I've done nothing wrong with my C-CEX account, yet my attempt to withdraw XtraBYtes (XBY) funds is in vain! I have been collecting many screenshots of attempts to communicate with C_CEX support and the only thing happening is a robot answer stating

"Wallet is on maintenance now. Please, wait until we finish and we will be able to resolve this issue after that"

Yea! sure. Maintenance of an account certainly does not take over 24 hours. C_CEX was lightning fast to accept my funds when I filled up my account with my precious bitcoins. They are not so willing to let my have my money back now! Also, even after two messages to support, I still get the exact word for word automated answer. They apparently cannot do anything until the account is out of maintenance status.  I can understand that they are getting uncountable support request and that they have to resort to automated robotic reply system to keep up but that is not a way to handle my XBY portfolio.
C_CEX is not an exchange it is a gimmick to hold on your funds while making profit. At least that is what transpire from the behavior. Dont juge a person on his words but on his actions.
I want my funds C_CEX! What are you doing ?  And dont accuse me of not asking, I have sent you 2 support requests so far in the last 24 hours.    A suggestion anyone ?

Sorry to hear that thing happen into you but its still just on 24 hours and isn't too long for waiting time.Give them sometime to complete the maintenance and maybe they are really doing it.Just keep on the track on contacting them until a support responds-not a bot.If this situation would come out on days then that's the time you would really make some accusations.

[FredCailloux]

As far as I can see I've done nothing wrong with my C-CEX account, yet my attempt to withdraw XtraBYtes (XBY) funds is in vain! I have been collecting many screenshots of attempts to communicate with C_CEX support and the only thing happening is a robot answer stating

"Wallet is on maintenance now. Please, wait until we finish and we will be able to resolve this issue after that"

Yea! sure. Maintenance of an account certainly does not take over 24 hours. C_CEX was lightning fast to accept my funds when I filled up my account with my precious bitcoins. They are not so willing to let my have my money back now! Also, even after two messages to support, I still get the exact word for word automated answer. They apparently cannot do anything until the account is out of maintenance status.  I can understand that they are getting uncountable support request and that they have to resort to automated robotic reply system to keep up but that is not a way to handle my XBY portfolio.
C_CEX is not an exchange it is a gimmick to hold on your funds while making profit. At least that is what transpire from the behavior. Dont juge a person on his words but on his actions.
I want my funds C_CEX! What are you doing ?  And dont accuse me of not asking, I have sent you 2 support requests so far in the last 24 hours.    A suggestion anyone ?

Sorry to hear that thing happen into you but its still just on 24 hours and isn't too long for waiting time.Give them sometime to complete the maintenance and maybe they are really doing it.Just keep on the track on contacting them until a support responds-not a bot.If this situation would come out on days then that's the time you would really make some accusations.

Things got corrected. I now have access to my funds. thanks for the reply. I guess I was in panic mode because I didn't expect such a situation. Also because c-cex are not too fluid in their explanation.  Next time I,ll know better.

[carlfebz2]

As far as I can see I've done nothing wrong with my C-CEX account, yet my attempt to withdraw XtraBYtes (XBY) funds is in vain! I have been collecting many screenshots of attempts to communicate with C_CEX support and the only thing happening is a robot answer stating

"Wallet is on maintenance now. Please, wait until we finish and we will be able to resolve this issue after that"

Yea! sure. Maintenance of an account certainly does not take over 24 hours. C_CEX was lightning fast to accept my funds when I filled up my account with my precious bitcoins. They are not so willing to let my have my money back now! Also, even after two messages to support, I still get the exact word for word automated answer. They apparently cannot do anything until the account is out of maintenance status.  I can understand that they are getting uncountable support request and that they have to resort to automated robotic reply system to keep up but that is not a way to handle my XBY portfolio.
C_CEX is not an exchange it is a gimmick to hold on your funds while making profit. At least that is what transpire from the behavior. Dont juge a person on his words but on his actions.
I want my funds C_CEX! What are you doing ?  And dont accuse me of not asking, I have sent you 2 support requests so far in the last 24 hours.    A suggestion anyone ?

Sorry to hear that thing happen into you but its still just on 24 hours and isn't too long for waiting time.Give them sometime to complete the maintenance and maybe they are really doing it.Just keep on the track on contacting them until a support responds-not a bot.If this situation would come out on days then that's the time you would really make some accusations.

Things got corrected. I now have access to my funds. thanks for the reply. I guess I was in panic mode because I didn't expect such a situation. Also because c-cex are not too fluid in their explanation.  Next time I,ll know better.

Good to hear that issue have been resolved already and I don't really have any doubts about c-cex regarding to their service.Dont panic on next time because they do really solved any issues,knowing c-cex they have been operating quiet longer period of time.If this case have been solved then better lock the thread to prevent repetition of advices. Thanks

[nemgun]

As far as I can see I've done nothing wrong with my C-CEX account, yet my attempt to withdraw XtraBYtes (XBY) funds is in vain! I have been collecting many screenshots of attempts to communicate with C_CEX support and the only thing happening is a robot answer stating

"Wallet is on maintenance now. Please, wait until we finish and we will be able to resolve this issue after that"

Yea! sure. Maintenance of an account certainly does not take over 24 hours. C_CEX was lightning fast to accept my funds when I filled up my account with my precious bitcoins. They are not so willing to let my have my money back now! Also, even after two messages to support, I still get the exact word for word automated answer. They apparently cannot do anything until the account is out of maintenance status.  I can understand that they are getting uncountable support request and that they have to resort to automated robotic reply system to keep up but that is not a way to handle my XBY portfolio.
C_CEX is not an exchange it is a gimmick to hold on your funds while making profit. At least that is what transpire from the behavior. Dont juge a person on his words but on his actions.
I want my funds C_CEX! What are you doing ?  And dont accuse me of not asking, I have sent you 2 support requests so far in the last 24 hours.    A suggestion anyone ?

Sorry to hear that thing happen into you but its still just on 24 hours and isn't too long for waiting time.Give them sometime to complete the maintenance and maybe they are really doing it.Just keep on the track on contacting them until a support responds-not a bot.If this situation would come out on days then that's the time you would really make some accusations.

Things got corrected. I now have access to my funds. thanks for the reply. I guess I was in panic mode because I didn't expect such a situation. Also because c-cex are not too fluid in their explanation.  Next time I,ll know better.

Good news, take the time to read the comments and scam accusations against exchangers, reviews etc ... it is important to know where you will send your funds either Bitcoins or fiats.