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Author Topic: SimpleFX warning - withdrawal problem [SOLVED]  (Read 543 times)
gaminn
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May 04, 2017, 11:15:22 AM
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EDIT: The withdrawal arrived after 15 days, everything is OK. It seems that only problem is that withdrawals to credit cards takes longer.

Hi,
I submitted withdrawal request to my credit card on SimpleFX on April 19 2017

We would like to confirm that your withdrawal request has been received and it is being processed.
Summary of your transaction
Account Number: 71683,
Amount: 1656.03 EUR,
Transaction date & time: 19-04-2017 17:28:05
Ticket number: 2273288
Operator: MegaTransfer

Till now I have received NOTHING (15 days already). According to SimpleFX customer support the transaction is being proccesed by MegaTransfer. However, they are not able to give me any ID of the withdrawal so MegaTransfer can confirm me they received the withdrawal request. I contacted MegaTransfer, and they are not able to find the withdrawal transaction in their system.

Be aware of SimpleFX. I will keep this post updated.
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May 05, 2017, 06:52:41 AM
 #2

Hello,

We admit that in this case there was a slight delay and we do apologize for that. We will do our best to avoid such situations in the future. We are glad that the issue has been solved.

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