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Author Topic: Locked out of my account  (Read 1635 times)
or3o
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May 05, 2017, 12:25:00 AM
 #1

I have been locked out of my account. Conveniently it was after moving 2k usd there. I write down my passwords, which are unique. I wrote down the twelve words I was given when I created the account and now all of a sudden I have been locked out of my account and the words recover no account. I have had problems with with confirming transactions very often and last I was on the account the btc recently moved there displayed as unconfirmed. So I had to again repair the wallet. I am 100% confident I am using the right password. Could this be a problem with the software? An error occurring with the wallet itself? Is there anyone who could try to help me out? Please and thanks.
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May 05, 2017, 12:30:23 AM
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And conveniently we should guess what wallet you are referring to? please tell me that you also wrote down your private keys as well some where?
There is no locked out of account in any desktop wallet unless in case of wrong password.
I don't think you even posted in the right board which we'll find out after you provide more intel about your wallet and version.

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May 05, 2017, 12:36:57 AM
 #3

So first you have problems with your transaction is that right? And why do you have to repair your wallet if there is an unconfirmed transaction? :seems confused:
And lastly what is the bitcoin wallet or an bitcoin account you are saying, can you mention it here?



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or3o
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May 05, 2017, 12:55:02 AM
 #4

I did not write down my private key.

The problem was that a transaction came through and it said that it was confirmed at first but later it turned to unconfirmed. So I repaired the wallet and left the money it. It was a problem I had a lot.

If someone did somehow get my password what else would they need in order to access my account?
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May 05, 2017, 01:18:37 AM
 #5

What account on what wallet? What web site or program are you referring to?

I did not write down my private key.

The problem was that a transaction came through and it said that it was confirmed at first but later it turned to unconfirmed. So I repaired the wallet and left the money it. It was a problem I had a lot.

If someone did somehow get my password what else would they need in order to access my account?
or3o
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May 05, 2017, 04:56:47 AM
 #6

I'm referring to Multibit on the pc. I only bounce money through the wallet and I made a transfer to it now i'm locked out all of a sudden.
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May 05, 2017, 06:08:16 AM
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OK. So i think that there may be a problem with MB HD's software.. When I try to recover the wallet on MB it tells me that there is nothing to be recovered from the words I used, as if the words are invalid. When I go to iancoleman.github.io and search the recovery words information is retrieved, like the private key. So i can recover the private key and I also have the specific BTC address to which the money was sent. When i search through the above link however I get thousands of addresses so I have yet to find the one I sent the money to yet.. Ideas?
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May 05, 2017, 04:06:56 PM
 #8

Let me guess, you're getting "Password did not unlock the wallet" error? There seems to be an issue with MultiBit HD where having even one slightly "non standard" transaction associated with one of your addresses will cause the decryption process of the encrypted wallet file to fail... even if the password you are entering is 100% correct. Sad

You can check the multibit log file and see if you can find an entry like:

Quote
"WalletManager error: org.bitcoinj.store.UnreadableWalletException Transaction did not deserialize completely:....

If you get that, your only option is to use an offline version of the iancoleman website... put in your seed, change the "Derivation Path" to BIP32 and set the client to "MultiBit HD"... path should be m/0'/0

That will show you the main receive addresses/keys for your MultiBit HD wallet... you'll need to hunt through them one by one to find your coins... (could be hundreds of addresses to check depending on how many transactions/addresses you used in your wallet)... THEN, you need to set the path to custom and use m/0'/1 and look through all the change addresses associated with your wallet as well... (depends on how many transactions you sent from your wallet as to how many you'll need to check)

Once you find the addresses that still have coins... you can import or sweep the private keys for those addresses into the wallet of your choice...

If you haven't found the specific BTC address you sent money too, then either you need to show a lot more addresses on the BIP39 site, or that address is not associated with your account... if you look at te specific BTC address on a block explorer like blockchain, does it actually show the coins?

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May 05, 2017, 08:12:22 PM
 #9

yep, that's the one.. How do I check the MB log file?

I have over 2000 addresses to go through which fucking sucks but I'm going to get to it today.. Also, I am very unfamiliar with blockchain and how to use it. Tips and pointers are appreciated but I'm gonna jump on the old googs and try to sort it out.
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May 05, 2017, 08:28:30 PM
 #10

Ok so i was able to search the address in blockchain and the btc is still there. I'm going to try to sift through all of the addresses through the link above and see if I can find the one.
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May 06, 2017, 12:18:36 AM
 #11

Ok i found the wallet address public and private keys along with it. But I still don't know how to restore my wallet without using Multi Bit to do it.
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May 06, 2017, 02:44:53 AM
 #12

Ok i found the wallet address public and private keys along with it. But I still don't know how to restore my wallet without using Multi Bit to do it.
Ok... The chances of you being able to restore your complete wallet at this point in time is pretty low. The transaction that is breaking your wallet would need to be removed, or the wallet code "hacked" to work around the Exception.

If you have identified all the address(es) that contain coins... your best bet is to sweep the private keys into another HD wallet (I'd highly recommend NOT using MultiBit HD for the time being until this issue is fixed properly)... or just import the private keys into another wallet... again, something other than MultiBit HD...

Unfortunately, I have yet to find an HD Wallet that will restore a MultiBit HD seed  Undecided

yep, that's the one.. How do I check the MB log file?

I have over 2000 addresses to go through which fucking sucks but I'm going to get to it today.. Also, I am very unfamiliar with blockchain and how to use it. Tips and pointers are appreciated but I'm gonna jump on the old googs and try to sort it out.
The log file will be in (assuming windows): %APPDATA%\MultiBitHD\logs

The file will multibit-hd.log. It is just a text file, so open it with a text editor and do a "Find" looking for "Transaction did not deserialize completely".

2000 addresses??? Damn... you've been busy with your wallet! Tongue

One short cut that I used was just copy/paste all the private keys for addresses I thought might have been used from the BIP39 page (like I set it to show 200 addresses)... and I just imported ALL the private keys into a new Electrum wallet.

Following that, I actually hacked up some python that would decrypt the multibit.wallet.aes file and dump out the wallet contents in plaintext so I could search through transactions and addresses etc... it sped up the locating of addresses containing coins, as I could just look for transactions that were classified as "UNSPENT".

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May 13, 2017, 12:29:06 PM
 #13

Hi guys, same problem for me, "transaction did not deserialize completely"
Isn't there any way to retrieve a wallet with another soft, if you have the seed phrase, the password and the timestamp?
Whatever the solution is, if someone could make a step by step procedure, it would be great. ( i tried a lot of things with electrum, which is stuck "synchronizing...".)

thanks everyone.
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May 13, 2017, 01:18:44 PM
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Hi guys, same problem for me, "transaction did not deserialize completely"
Isn't there any way to retrieve a wallet with another soft, if you have the seed phrase, the password and the timestamp?
Whatever the solution is, if someone could make a step by step procedure, it would be great. ( i tried a lot of things with electrum, which is stuck "synchronizing...".)

thanks everyone.

Try the procedures from this quote. Installing breadwallet on your phone works, but if you have an android phone it needs to be a recent model. Afterwards put your multibit seed words into breadwallet to access your coins.

If you install breadwallet make sure you install the real one, fakes keep appearing in app stores and they will steal your Bitcoins.

If you can't use any of the phone methods in the quote there's a link to a more technical way of getting your coins back at the bottom. If you use the offline webpage described in it then install virtual box or vmware and run it offline inside a virtual machine.

You can solve your problem by importing your multibit wallet words into breadwallet on your phone. You need either an iPhone or one of the latest androids to run breadwallet.

If your phone can't run breadwallet you could try importing your multibit wallet words into mycelium, which runs on older android phones. This post explains how to do it, but I'm not sure it works. I know of people who tried with breadwallet and reported it works, but I don't know of anyone that's tried with mycelium yet.

https://bitcointalk.org/index.php?topic=1818831.msg18116628#msg18116628

There's another solution if you can't use either the breadwallet method, or the mycelium method, but it requires more work. You can find out how to do it by reading the thread link below.

https://bitcointalk.org/index.php?topic=1785575.0
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May 13, 2017, 01:48:05 PM
 #15

Hi hitec,
and thanks for your reply.
But it seems I just had a "lucky strike" and retrieved my wallet. I'll explain the procedure just in case, might work for other people as well  :
1/ uninstall MultiBitHD 0.5.1.
2/ Goto C:\Users\"username"\AppData\Roaming and delete MultiBitHd directory ( or just cut&paste it somewhere else just in case if you don't want to lose it )
3/ install MultiBitHD 0.4.1 (a previous version ).
4/ When asked, retrieve wallet with seed words.
5/ Be quick, as soon as it starts synchronizing you'll be able to click on finish before it becomes disable.
6/ It will ask you the password, type it here, it will work. (Everytime I waited the end of the synchro to type the password, it failed)

Of course, it worked for me, not sure it will work for anyone else, or if it's this specific procedure which corrected the situtation, but I think it's worth a try.
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May 13, 2017, 01:54:53 PM
 #16

Hi hitec,
and thanks for your reply.
But it seems I just had a "lucky strike" and retrieved my wallet. I'll explain the procedure just in case, might work for other people as well  :
1/ uninstall MultiBitHD 0.5.1.
2/ Goto C:\Users\"username"\AppData\Roaming and delete MultiBitHd directory ( or just cut&paste it somewhere else just in case if you don't want to lose it )
3/ install MultiBitHD 0.4.1 (a previous version ).
4/ When asked, retrieve wallet with seed words.
5/ Be quick, as soon as it starts synchronizing you'll be able to click on finish before it becomes disable.
6/ It will ask you the password, type it here, it will work. (Everytime I waited the end of the synchro to type the password, it failed)

Of course, it worked for me, not sure it will work for anyone else, or if it's this specific procedure which corrected the situtation, but I think it's worth a try.

Thanks for posting a procedure that worked for you. If it worked for you it will probably work for others.
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May 14, 2017, 05:57:04 AM
 #17

That doesn't really solve anything though does it? Huh

how are you supposed to get access to all your coins if you don't let the wallet sync? Sure you'll be in the wallet before it finishes syncing, but after it finishes syncing in the background after you've unlocked it, the "broken" transaction that causes the error in the first place will be back in your wallet... so the next time to restart multibit you'll get the same error...

Honestly, you are better off moving to another wallet until the MultiBit HD devs fix this issue...


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May 14, 2017, 12:11:15 PM
 #18

Yes, you're right,

what I don't understand is : is it just a multibit interface problem, or a transaction one? Do I just have to wait until the transaction finishes(which appears as "unconfirmed transaction" in blockain info)?
will the pb disappear once the transaction is over?

Anyway, I can't use the breadwallet method, for the other one, my procedure is this :
1/ install electrum and "create new wallet / already have a seed / option-bip39 seed / use my multibit seed&password.
2/ Get private keys from offline page "Mnemonic Code Converter".
3/ What then in electrum or armory? "sweep private keys" and then click on broadcast?
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May 14, 2017, 03:45:42 PM
 #19

Can you install mycelium on your phone and import your mutibit seed into that? That might work.


1/ install electrum and "create new wallet / already have a seed / option-bip39 seed / use my multibit seed&password.


If you use a multibit seed in electrum I don't think it will generate the same addresses as multibit does. You have to get the individual private keys from the addresses you want out of multibit, then use them when creating a new wallet in electrum.

If you can open your multibit wallet before it finishes synchronising you could probably get the private keys you want from directly inside it.
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May 14, 2017, 05:07:34 PM
 #20

So, I found a the problematic private key and sweep it in electrum.
In the history tab, it says unconfirmed with the correct amount/Balance, but the transaction is not found in blockchain.info.
So what's next?
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