Ok... well I have no idea what service he is using... Most wallets do not even include that information (AgentID, Conflicting Transaction# etc)... It is just weird. Did he give you a link to a website or something that he wants you to take a screenshot of?
As for wallets themselves, there are "online" or "web" wallet services like blockchain.info, Xapo, bitpay, coinbase... (Most bitcoin experts will advise you to avoid web wallets, as most don't actually give you complete, proper control of your bitcoins, private keys and/or fees which can lead to issues).
You can also get apps for iPhone or Android... and there are desktop applications for Windows, OSX and Linux...
You should have a read here:
https://bitcoin.org/en/choose-your-walletMy personal recommendations would be:
Desktop: Electrum (has versions for Windows/Linux/Mac)
Android: Mycelium or Electrum
iOS:
maybe BreadWallet?