Bonpay Plastic/Virtual Bitcoin Card

[Murdoc13]

Hello,
i'm one of your customers, i got an Euro Card. BTC>EUR transfers worked fine 3 times but my 4th transfer, and so my funds, are stuck in "Pending" since the 21th December.
The transaction number is 36800b10, can you do something to unlock it ? Or tell me when it will be ?

Regards

[Bonpay]

Hello,
i'm one of your customers, i got an Euro Card. BTC>EUR transfers worked fine 3 times but my 4th transfer, and so my funds, are stuck in "Pending" since the 21th December.
The transaction number is 36800b10, can you do something to unlock it ? Or tell me when it will be ?

Regards

Hello. Could you please create a ticket regarding your issue either on our website or at support@bonpay.com. Thank you.

[Murdoc13]

I can't send a ticket, it doesn't work, it says "invalid", that's why i came here.
I've sent an email some hours ago, after seeing your response, i hope i'll get a reply soon.
Thanks

[Bonpay]

Guess what? Since now a pre-order form for Bonpay card is opened for everyone worldwide!
The first 5 000 users will get cards before the end of February 2018. Leave your order on https://bonpay.com

[SimmonenY]

Guess what? Since now a pre-order form for Bonpay card is opened for everyone worldwide!
The first 5 000 users will get cards before the end of February 2018. Leave your order on https://bonpay.com

I think that's great news. You guys make your promises true, I'm definitely holding your BONs!

[Bonpay]

MyEtherWallet has added BON token to the default token list.
Since now it is no more necessary to add custom token details to see it.

[Murdoc13]

Could you give me some more informations about the transfers BTC>EUR stuck in "pending" ?
All I know is that's a "third party issue".
Almost 15 days now since i did the transfer, how long will it take to fix it ? Days, weeks, months ? Can i be refund ?
Please don't ask me to mail your support or send a ticket, i sent emails and didn't have answers to theses questions.

[Bonpay]

Could you give me some more informations about the transfers BTC>EUR stuck in "pending" ?
All I know is that's a "third party issue".
Almost 15 days now since i did the transfer, how long will it take to fix it ? Days, weeks, months ? Can i be refund ?
Please don't ask me to mail your support or send a ticket, i sent emails and didn't have answers to theses questions.

Hi. Yes, we have to admit that there is an issue with funding our card provider balance via wire transfer both USD and EUR. That was caused by the delay due to bank holidays and our team is currently trying to find all transfers which were sent. If you urgently need a refund please contact support and they will try to resolve this issue for you. Please accept our apology for this horrible delay, once all transfers appear on bank account we will make an announcement to all our customers.

[sud]

Could you give me some more informations about the transfers BTC>EUR stuck in "pending" ?
All I know is that's a "third party issue".
Almost 15 days now since i did the transfer, how long will it take to fix it ? Days, weeks, months ? Can i be refund ?
Please don't ask me to mail your support or send a ticket, i sent emails and didn't have answers to theses questions.

Hi. Yes, we have to admit that there is an issue with funding our card provider balance via wire transfer both USD and EUR. That was caused by the delay due to bank holidays and our team is currently trying to find all transfers which were sent. If you urgently need a refund please contact support and they will try to resolve this issue for you. Please accept our apology for this horrible delay, once all transfers appear on bank account we will make an announcement to all our customers.

Is it possible to send BON tokens to your wallet already?

[Bonpay]

Could you give me some more informations about the transfers BTC>EUR stuck in "pending" ?
All I know is that's a "third party issue".
Almost 15 days now since i did the transfer, how long will it take to fix it ? Days, weeks, months ? Can i be refund ?
Please don't ask me to mail your support or send a ticket, i sent emails and didn't have answers to theses questions.

Hi. Yes, we have to admit that there is an issue with funding our card provider balance via wire transfer both USD and EUR. That was caused by the delay due to bank holidays and our team is currently trying to find all transfers which were sent. If you urgently need a refund please contact support and they will try to resolve this issue for you. Please accept our apology for this horrible delay, once all transfers appear on bank account we will make an announcement to all our customers.

Is it possible to send BON tokens to your wallet already?

Currently, this option is not available.

[hackazer]

bonpay card are blocked right now, and can't unload the balance from the card ? wtf.

[Bonpay]

bonpay card are blocked right now, and can't unload the balance from the card ? wtf.

Hi. Sorry for temporary inconveniences. This issue really occurred regarding the fact that our European card provider Wave Crest Holdings Ltd. received a statement from Visa® on the instant closure of all prepaid Visa® debit card programs accounts.

The Bonpay Card is included in the list of prepaid Visa® debit card programs, so we have to follow this statement as well. We understand that this news is unexpected, however, Wave Crest was unable to provide us or card holders with this information in advance in order to be prepared for such changes.

We have already sent an email to all our users concerning the question and are already doing our best to compensate inconveniences.

Please, look through our Update, where are all details on the situation. Thanks.

[Bonpay]

Bonpay Update on 9 January
WaveCrest changes, Card accounts, Withdraw option

The latest news concerning card accounts closure, associated with our card issuer conditions changes, doesn’t derail Bonpay Team’s intentions and doesn’t sidetrack from the further development course. However, due to the current circumstances, we are doing our best to compensate all inconveniences and in this view we made an Update.

Assets refund

All assets that trapped in pending operations were completely refunded to our clients.

The list of customers with stuck balances was requested from Wave Crest Holdings Ltd, in order to let these clients use their funds. As soon as we get this list, each client mentioned in it will be mailed individually regarding further steps to be taken.

What about cards?

So far there were a lot of card orders, but in the view of the recent situation cards were either not received by users or unavailable anymore. We value every of our clients and would like everyone to remain with Bonpay. Thus, customers, who have already ordered the Bonpay card but haven’t received it yet or those, who already have one but due to the circumstances can’t use it, will get a new Bonpay card for free.

Bitcoin withdraw option

We appreciate each customer who has chosen us to use Bitcoin. Our aim is to give clients an ability to transfer it to Bonpay card. Owing to the current situation of searching for a new card issuer, we decided to enable our clients withdraw their Bitcoin without further verification.

We are grateful for staying with us and becoming a part of Bonpay community. Every our step and intention are based on thought about our clients.

The next upgrade is on the way. Stay tuned with Bonpay.

[Bonpay]

Recent Update.
The card balance refund option in Bonpay account was enabled. Since now all card balances are available for transferring back to Bitcoin.

[Addisonbt]

Recent Update.
The card balance refund option in Bonpay account was enabled. Since now all card balances are available for transferring back to Bitcoin.

You loser in this game

[Bonpay]

Recent Update.
The card balance refund option in Bonpay account was enabled. Since now all card balances are available for transferring back to Bitcoin.

You loser in this game

The latest news regarding Wave Crest hasn't confused Bonpay Team. And we are still full of enthusiasm and are striving to realise our aims according to the Roadmap. However, owing to the circumstances we care about our clients first, hence, have started compensation for all inconveniences.

[Bonpay]

For those of you, interested in the second-largest cryptocurrency at the end of 2017, our recent article is dedicated - “Everything You Need to Know About Ripple”.

[Bonpay]

Official announcement! The Updated Bonpay Whitepaper is now available on the website. Check it out https://bonpay.com/whitepaper

[Bonpay]

Want to know cryptocurrencies with the largest market capitalization?
Keep your finger on pulse with brief information on some of them by reading "Ultimate (but Short) Guide for Cryptocurrencies. Part 1" - Bonpay Medium

[Bonpay]

What is BON Token and what are its Benefits?

Basically, BON is a utility-based ERC20 Token/Coin currently on the Ethereum Blockchain and is designed to work in Bonpay ecosystem and product line. BON Token/Coins will be implemented in the service ecosystem in Q2 2018 and will have the ability to be swapped (at 1:1 ratio) for BON coins based on the open blockchain platform in the future.

What are the benefits of token? BON is a spendable asset within the Bonpay Wallet and Card, it enables ordering Bonpay card that is free for participants with 20+ ETH, enables ordering of special Black card that is free for participants with 20+ ETH, it gives an opportunity to participate in BETA tests of the new services and products that are also free for participants with 20+ ETH, gives opportunity to take a part in the decision-making on implementation of new crypto or ERC20 to Bonpay platform this option is free for participants with 20+ ETH. Among the benefits, token holders can enjoy the lightning speed of crypto transactions with freeze-technology. Marketing aspect implies the double/triple reward for advertising services and special bonuses for attracted customers who ordered the card. Besides card/token holders will have double/triple cashback to the card and access/participating in the DLN system.

More information you can find in Bonpay Whitepaper.