Discussion: Disappearing coins on poloniex

[leberknecht]

Hi,

Yesterday Polo had a super big lag (think ~2-4pm CET), then trading start working again, all looked.."ok'ish", my coins were still there. But when i logged in again ~1 hour later, my BURST coins were just-gone. Nothing in the transaction history, nothing in withdrawl history. Which is good i think, at least it does not look like "my account was hacked". According to the trollbox, i'm not the only one affected, from what i got it looks like "a random bunch of users lost a random bunch of coins in different currencies", but it sounds like its always "all coins gone" or nothing.

Anyone else affected? Not that it helps in bringing the coins back, but as Polo-Mangement is super quite about this (only announcement was "we are under heavy DDOS atm" on twitter), i would like the have a feeling if its "just me + handful of people from the trollbox" or much-more users.

[BitcoinHodler]

this is a new thing that i hear, all i heard was people complaining that Poloniex is saying they are under DDoS attack but trading works and it doesn't work for them!

meaning they sat behind their computer watching others sell (who these others are, is not clear yet) and they could not do anything. nothing worked and they kept getting logged out of poloniex!

all you can do is to send them a ticket. and if you missed the chance to sell, they won't care.

[leberknecht]

Hm, the "trading lags" are a different topic in my opinion, because
a) that order requests time out sounds like a legit side-effect of ddos
b) the fact that prices go down-like-hell when the trading engine comes back also sounds logical

..still, of course, this is ..horrible But what makes me wonder much more is the "coins just disappeared" thing. Still could be a side-effect of ddos, like "we have a microservice architecture, and the balances are fetched from a different stack which is not operational atm. If fetch-balance requests time out, its shown os "0.00". Still, as this is really really scary, i would expect an statement about that. Like "balances might show wrong values, dont panic, cold wallets are safe"...something like that. But mods seem to simply ignore all questions about that, and that is...either "strange" or "close to 'stupid' behaviour".

As i had some btc on em-tee gox back then, this starts to feel like a deja-vue....really hoping it will have a happy ending this time..

[dragonares]

Did u contact their support? They will credit your losing money.

[w0mp]

If this is legit, I am sorry for your loss, please contact support @ Polo.  BUT....newbie account?  Loss claims?  I've traded on Polo since it started and have NEVER had a problem.

[mamaya]

Yeah contact support, as much as you want to hate them for their problems they won't start stealing your coins for no reason, that would kill the site in record time.

As long as you contact them there is pretty much zero chance you will get screwed over.

[amacar2]

I have also heard about this and they are getting DDOS attack for several times in last few days. The recent turns out to be worst and the one who have set stop limit or have open long position on XRP and Burst got liquidated and i think that's why most of people lost their all balances. I have no any open orders there so was in safe side.

[leberknecht]

Yes, i contacted the supported, but havent heard from the back yet (which is ok, i opened the ticket like ~20hours ago, still fine for me, can imagine they have a lot of tickets atm).

Before it happend, i _did_ had a stop-limit (but with limit 750 satoshi i think, not .. "0"), and stop actually should not have been triggered around that time, plus no trade showing up in my history. In other words: according to trading- and deposit/withdrawl-history, my balance is simply wrong.

[olubams]

Yes, i contacted the supported, but havent heard from the back yet (which is ok, i opened the ticket like ~20hours ago, still fine for me, can imagine they have a lot of tickets atm).

Before it happend, i _did_ had a stop-limit (but with limit 750 satoshi i think, not .. "0"), and stop actually should not have been triggered around that time, plus no trade showing up in my history. In other words: according to trading- and deposit/withdrawl-history, my balance is simply wrong.

When you have done the right of contacting support, the next thing is to wait which you have done then the opening of this thread is not necessary its when they didn't answer you within reasonable time, thats when this will be the last option and there are ways to go bout it. No amount of comments here will solve the situation you are facing rather from their support team which I am sure they will have an explanation for.

[flower1024]

Yes, i contacted the supported, but havent heard from the back yet (which is ok, i opened the ticket like ~20hours ago, still fine for me, can imagine they have a lot of tickets atm).

Before it happend, i _did_ had a stop-limit (but with limit 750 satoshi i think, not .. "0"), and stop actually should not have been triggered around that time, plus no trade showing up in my history. In other words: according to trading- and deposit/withdrawl-history, my balance is simply wrong.

These things only their support team can help you correctly. Unless someone else faces issue then they can just give you advice what they did. But to solve this issue you may need to wait for their first reply to your issue. If their reply is not satisfactory then you can open up the thread with all the proofs then it will help. If you just say that you're balance is just disappear without proof difficult to understand.

[leberknecht]

That is true My intention was not "i will open a thread at bitcointalk in order to solve the problem", but more "give all the victims from the trollbox at polo at better place to discuss about the issue" (because i'm not the only one).

Maybe i should change the topic to make this more clear, sorry for misleading here.

[leberknecht]

In the trollbox an mod just said that they are having issues with ETC wallets, but working on it. Seems also to be related to the delay of deposit + withdrawls.
Maybe its not just ETC. Some people report they lost BTC, for me it was BURST.

[johnwest]

In the trollbox an mod just said that they are having issues with ETC wallets, but working on it. Seems also to be related to the delay of deposit + withdrawls.
Maybe its not just ETC. Some people report they lost BTC, for me it was BURST.

Thank god it hasnt happened with me, hope to get all these issues with polo as their service is good and solve users problem and refund the coins in case of lost with some of their internal problems.
Contact their service and you will get your BURST back.

[bstone2]

If this is legit, I am sorry for your loss, please contact support @ Polo.  BUT....newbie account?  Loss claims?  I've traded on Polo since it started and have NEVER had a problem.

Yes, this really did happen. Ive traded on poloniex for years as well and never had a problem. Yesterday after buying Ripple I set my STOP-LIMIT and all my coins vanished. No trace of the transaction. Poloniex disabled STOP-LIMIT feature shortly after. Ive had a ticket in for 19hours now. Still no coins or reply. You'd think poloniex could at least make a statement about the issue on twitter.

[ppc.pt]

Am I the only one that never had an issue with Poloniex ? Lol... These guys spreading the panic are really really funny

[callback]

Its getting more fishy by the hour, withdrawals have to be "approved manually" now, put off for 48 hours, for several coins
Reminds me more and more to mintpal, crapsy ... as if they simply don't have the funds anymore.

Many people lost a fortune, couldn't close margin positions, while trading for other people obviously went on, for whales probably.
I could assume they got squeezed trading against their customers.
I'm not gonna deposit a single coin there anymore, pushing everything to Bittrex.
I never left anything on any exchange since the mintpal disaster.

Heres a keyword analysis of the trollbox
http://rorobo.com/poloniex/search_chat.php?q=withdrawal

[emezh10]

I also having a problem in the withdrawal issues in the poloniex im already started thinking that it is a scam my withdrawal takes 3days still waiting for approval after 3 days the withdrawal get cancel and back in my account i already contack the support but there is no reply i just started using poloniex and all of my fellow bitcoiner say it not a scam and it legit and then this happened.

[alyssa85]

Some people on Reddit are reporting the same thing:

https://www.reddit.com/r/BitcoinMarkets/comments/6az4sx/people_trading_on_polo_read_this/

It seemed to be mainly linked to margin trading.

My advice to people: Polo obviously can't handle the volume, so start trading on other exchanges, and steer clear of Polo till they resolve their issues. Check the number of users online (always shown at the bottom of the Polo site) - if it is over 25,000, the site starts to get laggy, so don't even bothe to log in, do your trading elsewhere.

[CyberKuro]

If this is legit, I am sorry for your loss, please contact support @ Polo.  BUT....newbie account?  Loss claims?  I've traded on Polo since it started and have NEVER had a problem.

That's why Op stated and ask others if they also experience it, and look like many people say the same thing. Maybe DDoS problem or Poloniex cannot afford all of those transactions or whatever it might be. When you want to withdraw what belongs to you and it can't be processed and there's no any explanation, what would you think? better to use other trading platform for now.

[SONG GEET]

I have already sent out all of my altcoins from polo to bittrex to remain in safe side because we may heard really bad news about them in near future. They may get into similar situation like bitfinex, i don't think all their claims about DDOS attack on their network is true. They may be trying to make profit with insider trading.