lowbander80 (OP)
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Activity: 1036
Merit: 1000
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May 16, 2017, 07:57:51 PM |
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on the 4/28/2017 I sent by mistake some doge to my epay.info account, that day I asked them how I could retrieve them.Roughly 10 days later I had no reply so sent them another support ticket saying I wanted to close my account as they had no support.3 days ago they answered and asked did I want to tell them why I wanted to leave, I replied telling them my reason.Next day the answered was I sure I wanted to leave again asking why?Now I asked them to close my account and return the bitcoin and doge to account numbers I gave them.Today they answered again saying sorry I wanted to leave but why? These people are doing everything but return my coins and yes quite a few of them and just send silly answers to my support tickets when they answer if ever! Beware this company has gone really downhill and looks more like a scam to me
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The grue lurks in the darkest places of the earth. Its favorite diet is adventurers, but its insatiable appetite is tempered by its fear of light. No grue has ever been seen by the light of day, and few have survived its fearsome jaws to tell the tale.
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LTU_btc
Legendary
Offline
Activity: 3038
Merit: 1330
Slava Ukraini!
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May 16, 2017, 10:37:50 PM |
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Sometimes I don't understand ePay.info. Once they actively communicating with users, but some times you will not get answer in almost week from them. Users have lot of issues with their service - withdrawal problems, disappeared coins and various similar errors. And it looks that epay team can't solve these problems fully.
I remember that ePay said that their new faucet script will be realeased in end of 2016. Now it's middle of May and guess what they said? Script is almost finnished.
ePay.info isn't scam, but they have to work more professional if they want to compete with Faucethub. I hope they will improve to service. They have to it if they don't want to lose majority of users.
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ArdiPrabowo
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May 16, 2017, 11:02:10 PM |
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i think epay.info is good faucet payment system service
after faucetbox io closed service, faucethub.io and epay.info replace position faucetbox is the best service and trusted
but after faucetbox close iam not playing and create faucet site again, so iam not understand about epay.info is now scam,
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isen
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May 17, 2017, 04:27:19 AM
Last edit: May 17, 2017, 06:13:42 AM by isen |
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Terrible support, I know how frustrating it can be when you have to deal with a site which lacks professionalism but unfortunately the only you can do now is to open a scam accusation thread and provide some valid proofs.If their account receives negative trust from a DT member they will probably start paying attention to you and hopefully you will get your coins back.
Good luck
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ranlo
Legendary
Offline
Activity: 1974
Merit: 1007
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May 17, 2017, 05:40:26 AM |
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Sometimes I don't understand ePay.info. Once they actively communicating with users, but some times you will not get answer in almost week from them. Users have lot of issues with their service - withdrawal problems, disappeared coins and various similar errors. And it looks that epay team can't solve these problems fully.
No different than big sites, such as Coinbase (which have a LOT more funding). Not really sure what causes this disruption to happen but I've seen it in many sites that shouldn't be having those issues. |
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magneto
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May 17, 2017, 06:24:50 AM |
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on the 4/28/2017 I sent by mistake some doge to my epay.info account, that day I asked them how I could retrieve them.Roughly 10 days later I had no reply so sent them another support ticket saying I wanted to close my account as they had no support.3 days ago they answered and asked did I want to tell them why I wanted to leave, I replied telling them my reason.Next day the answered was I sure I wanted to leave again asking why?Now I asked them to close my account and return the bitcoin and doge to account numbers I gave them.Today they answered again saying sorry I wanted to leave but why? These people are doing everything but return my coins and yes quite a few of them and just send silly answers to my support tickets when they answer if ever! Beware this company has gone really downhill and looks more like a scam to me
It's just terrible support... I don't think they are a scam. Obviously you may be right and they are trying to scam intentionally by doing this however it just doesn't seem like conclusive evidence to be that they are trying to scam just because they are asking you multiple times about whether you are sure or not to close your account. Another example of terrible support - Yobit. But can you call them a scam? it's pretty much 50/50 because of the extent of their problems but probably not in this case. Hopefully you get your coins back though. |
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Graphics
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May 17, 2017, 08:02:04 AM |
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They always have a terrible support. Now combined with the highest ever Bitcoin price and cosmic fees, they are totally screwed. And maybe on exiting-scam.
Just open a Scam accusation in the right section. To try them to move a little bit faster.
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cicizhang
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May 17, 2017, 08:12:32 AM |
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But some people always confuse about" Epay.info" and " Epay.com" And as my experience, some of the people always complain about they are service but they just come to us.which we are "Epay.com". And we are very upset about it. |
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ankit10
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May 17, 2017, 08:18:24 AM |
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I also face problem when I claim from faucet and withdraw to epay they never get credited in to my epay account but when I login and then withdraw then it get credit in my epay . And also they are active to users u saw many times they replied in bitcointalk continuously but sometime they died. I don't why we are using them
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ePay.info
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May 17, 2017, 09:17:06 AM
Last edit: May 17, 2017, 10:09:21 AM by ePay.info |
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Hello
We understand that we've been MIA on some tickets and some topics here.
And we understand that some people are angry and think that we've gone rouge and scammed your money
I assure you that is not the case and I apologize to everyone here if you were hurt or think that you've wasted your time.
Again my apologize and I guaranty everyone here in public that all tickets and questions and the problem will be answered here or on our support system within 12-36 hours depending on their severity and nature of the problem.
So if you've had any problem before or has an unanswered ticket please leave your ticket id, address (and email if you have) here and I will respond to them personally myself.
Also, we agree that withdrawal time on Bitcoin is a long time and we are working on reducing this time.
We may be used to answer with a delay but we are not scam and we'll never go scam after 3 years.
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lowbander80 (OP)
Legendary
Offline
Activity: 1036
Merit: 1000
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May 17, 2017, 10:32:26 AM |
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Words are only that unless you back them up with action.26 hours ago I left this message with support "As I see you have no intention of doing what I ask I will as a hero member open a thread on bitcointalk.org telling people of my problems" even that threat could not make you do as I ask.Whoever Lucile is with support should be retrained or rebooted because she is the worst support ever.
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ePay.info
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May 17, 2017, 10:43:53 AM |
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Words are only that unless you back them up with action.26 hours ago I left this message with support "As I see you have no intention of doing what I ask I will as a hero member open a thread on bitcointalk.org telling people of my problems" even that threat could not make you do as I ask.Whoever Lucile is with support should be retrained or rebooted because she is the worst support ever.
Well we are here to back them up. Can you send me your ticket id? |
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lowbander80 (OP)
Legendary
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Activity: 1036
Merit: 1000
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May 17, 2017, 10:55:34 AM |
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PM sent thank you
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ePay.info
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May 17, 2017, 10:59:44 AM
Last edit: May 17, 2017, 11:56:35 AM by ePay.info |
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PM sent thank you
Ok I will check and handle your ticket personally Hope to see you again P.S: she is out, I'm personally fixing her mess Lucas R. Owner of ePay.info group |
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lowbander80 (OP)
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Activity: 1036
Merit: 1000
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May 17, 2017, 01:46:16 PM |
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Well so much for you doing anything still no action you are a scam site and will be opening a scam accusation in 15 mins
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ePay.info
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May 17, 2017, 01:56:05 PM
Last edit: May 17, 2017, 02:07:29 PM by ePay.info |
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Well so much for you doing anything still no action you are a scam site and will be opening a scam accusation in 15 mins
Hi Seriously? Don't you check the ticket? I have just answered you before checking here ! ___ BTC: https://blockchain.info/tx/9fa5db4a025e04d95a847b3a0e77dfc520dfbb4ef293a9e0e4ca8ccbc115c843Doge: Waiting for confirmation from cold wallet Doge: 56d6c27ab8a1d5e9e676e15b8fc998c5ca8cfebc082566c96804fcd89b8966a0 |
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lowbander80 (OP)
Legendary
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Activity: 1036
Merit: 1000
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May 17, 2017, 02:21:56 PM |
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Yes, you did that just now, things are bad with a company when customers have to come here and out you before anything is done.Rather than do what was asked days ago you finish up getting bad publicity on here.Not a way to run a business!
I was happy to work with you and did 6 figure transactions with you but you ignored my request to return doge so in the end, you lost a customer.
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ePay.info
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May 17, 2017, 02:23:22 PM |
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Yes, you did that just now, things are bad with a company when customers have to come here and out you before anything is done.Rather than do what was asked days ago you finish up getting bad publicity on here.Not a way to run a business!
Right now there are around 100 tickets to answer doing them one by one, that's why it took sometimes. As I told earlier, I'm trying to speed things up |
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