I've been a user with BTC-E since 2014. I recently tried logging in and it said "account suspended contact support".
I contacted support and got a list of documents and screen shots I had to provide in order to unlock my account.
They said my account was closed due to inactivity. I then provided all of the listed requirements.
After a period of time with no reply, I got another email saying to provide a screenshot from the wallet I deposited from.
I then provided all of the above and still haven't got any reply. I read on several message boards that BTC-E was a scam.
Does anyone know what action I should take next? I have altcoins in my account and would like access to them.
Here are some screenshots of my interaction with support.
http://imgur.com/a/cSBONhttp://imgur.com/a/18pSrhttp://imgur.com/a/pw9OFhttp://imgur.com/a/7y8DqHas anyone had any luck getting BTC-E to respond? I tried messaging them politely in English and Russian with no reply.
I've provided my passport scan, mail sent to my address, screenshots from my wallet showing deposits to btc-e,
my original ip address, the amount deposited, account opening and activity dates. Thanks. Any help would be appreciated.
I didn't use BTC-E for like 2 years and I was able to login and trade again.
No idea why this is happening to you. It will likely take awhile for them to respond as they usually have not many staff.