Got 20 dollars of BTC in my skrill account and can't fricking use it!?

[deepboom]

I "uploaded" BTC into my skrill account and want to use it or at least withdraw it/send it to some other wallet etc.
The sending worked, it s registered in my transactions, but: there seems to be no way of using it, there s no interface whatssoever to send/withdraw or use it for payment(!)?? WTF.


Somebody has any idea?
https://i.imgur.com/PFDdGzh.png

I know that I can't interchange in between USD and BTC (yet) ,but I should at least be able to handle it, otherwise it's dead/frozen.
Thanx for any hint.

CRAZY: Of course i wanted to ask the support of skrill via email:
there s a contact form, I wrote an email while being logged in and it didnt accept that i do enter an emailaddress, which shouldnt be necesaary since i'm logged in, but when I lick Send, it throws the error: you need to enter an email address, but the email address field is deactivated!!
Are they f****k insane?!

https://i.imgur.com/Jip0huW.png



 

[mattermaster]

Some digital payment banks have worst customer support ever and is never improved.
Try to logout , clear cache in your browser then retry login or use another web browser. Also check if any of your credentials are unverified yet. May be this resolves your issue.

[deepboom]

Thank you very much, very nice of you. Thanx for understanding. 
I have already logged out/in several times.

I 'll do the cache clearing, but i m pretty sure it won't work.

I do some webprogramming and it seems to me that the help/support area is technically different from the account area, it was coded later/more modern, but they probably never tested it, imagine. it just implodes my brain to imagine those people offering services like that - makes me speechless. If it was a small company, ok, but man, it's that microsoft mentality i guess.

Just tried cache clearing, doesn't help either.