I lost $8400 in my Mt account because the hacker and Mt's slow support service

[cupo]

My Mt account is cupo, and I found my account has been intruded in 2:08 29/4/2013(GTM+8). The attacker also hacked my email linked the account. I receive a password recovery email and quickly reply to infor Mt don't change the password which submit as a ticket to the support. Then I can't login my account and submit another ticket to the support to report this attack and hope they can block the account.

What make me angry is the attacker can't withdraw money untill 3:13 in 4.30 (GTM+8). Mt have 24 hours to block the account but nothing happened. I submit a ticket as soon as my account has been intruded at 2:08 in 4.29 (GTM+8), but the support didn't reply me until this morning (1/5/2013) which said "we can't locate your account". Of course the hacker change the email address, but no notice sent to my original email. I submit the ticket with my user name cupo and original email. If he response quickly and wisely, those loss can be avoided.

I just get help from MtGox AML, who is not a support and get my account back today(1/5/2013). I lost $8400 because of the support's delay, That's not a little money. I really disappointed to this service.
The hacker withdraw BTC to this address
1EY8G68whAjT46JgKvuBGyAqH9uvkzEb8v
1EATk7GW1NPcLvHcSYuQNfdRAcHpbxYZ3u

If Mt is a responsible exchanger, I think they should help me to get my money back. Obviously Mt have responsibility in this loss because of their slow service response.

My BTC-E account has been attacked the same time, the hacker change my money into btc-e code and exchange them to LR instantly. Though I didn't get my money back, but the support in BTC-e response and help me to block the excange soon after I notice him. Following is the order which the attacker exchange my BTC-e code into LR.
https://www.aurumxchange.com/order/view/74712/0835c04f379a34ab32b45d1ce548b095

I use Google Authenticator now to protect my account which seems so necessary for BTC is a big target to hackers now.

I appreciate if someone can help me or post this ticket to "Trading Discussion" for I'm a newbies.

[syn999]

this is real sucks, man. sorry for your lost. I dont think there is actually a way to get your back unless Mt Gox or btc-e agrees to cover your fund (most unlikely)

[cupo]

yes, it's hopeless. but Mtgox should really improve their service response speed. 24hours left to the hacker, is it surprise them??

[syn999]

i never put more than 1btc worth value on any online wallet, hope you lean from the mistakes