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Bitcoin Forum > Economy > Marketplace > Service Discussion > Web Wallets > How to contact the Support Team of Blockchain ?
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sivesta (OP)
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May 22, 2017, 11:34:43 AM
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Today 4.35 BTC disappeared from my Blockchain wallet. i want to know how to contact the support team
Help please
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Each block is stacked on top of the previous one. Adding another block to the top makes all lower blocks more difficult to remove: there is more "weight" above each block. A transaction in a block 6 blocks deep (6 confirmations) will be very difficult to remove.
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ImHash
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May 22, 2017, 11:40:08 AM
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Hint:

Look for something saying "support" "contact us"

Hint:

Check left panel "addresses" "preferences" "FAQ".
sivesta (OP)
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May 22, 2017, 11:45:46 AM
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Thanks but the reason why i asked is that i couldn't find this thing
ImHash
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May 22, 2017, 12:46:27 PM
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Quote from: sivesta on May 22, 2017, 11:45:46 AM
Thanks but the reason why i asked is that i couldn't find this thing
Just tell me one thing please be honest, did you have access to your private key? I mean did you save the private key(s) of your address(es) or not?
If not then it's for the best, learn from this mistake and move on.
When you first started with bitcoin did anyone mentioned anything about ; "if you don't have private key you don't own any bitcoins"?

Please on the log in page before clicking on log in check the "having some trouble? view options.
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May 22, 2017, 01:07:37 PM
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Quote from: sivesta on May 22, 2017, 11:34:43 AM
Today 4.35 BTC disappeared from my Blockchain wallet. i want to know how to contact the support team
Help please

Please tell the complete detail what you do on your computer before your funds become missing? In your case, It is very hard to solve your problem because of lack of information, Even the blockchain support can't answer your question with that kind of question.
babsalt1975
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May 22, 2017, 01:30:01 PM
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Quote from: Wandika on May 22, 2017, 01:07:37 PM
Quote from: sivesta on May 22, 2017, 11:34:43 AM
Today 4.35 BTC disappeared from my Blockchain wallet. i want to know how to contact the support team
Help please

Please tell the complete detail what you do on your computer before your funds become missing? In your case, It is very hard to solve your problem because of lack of information, Even the blockchain support can't answer your question with that kind of question.

It would good for him to contact support just in case there is any technical error. I know he might be a victim of hacking and therefore lost the bitcoins but it is good to find out from support first. If support confirms that there is no problem on their side, that is when we can conclude that he has lost all his bitcoin. That is so painful to lose such a big number of bitcoins.
sivesta (OP)
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May 22, 2017, 08:21:27 PM
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I just did contacted them but they didn't help me. they just appologized
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May 22, 2017, 10:07:42 PM
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Here is the link where you can try to solve the problem: https://support.blockchain.com/hc/en-us
I hope you will be able to solve it in the positive way. Good luck!
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