BITSTARZ 0.50BTC SCAMMED!

[KRollBtc]

BitStarz have recently approx 2hrs ago, scammed me of 0.50btc (500mbtc) From first receiving an email offering freerolls on my account. I have been a long time customer for years with them. But not it seems from this single illegal action taken by BitStarz, has resulted in them with-holding my withdrawal of 0.50btc aswell as blocking/disabling my account of any further use. This is disgusting behavior, I have already reached out to them and response. Their reason for the actions they took to withhold my funds were because I apparently had multiple accounts from the same i.p. This is false!, I have never once created any further accounts other than the 1 I currently have. Aswell further discussions with them found that due to myself apparently claiming freerolls a while prior to this freeroll, that my withdraw wasn't even allowed. How can a irresponsible act such as allowing your marketing to reach me and further commit freerolls to my balance if I am not elligable. BitStarz should pay for their wrong-doing!. Just because the pice of bitcoin is climbing does not mean that a large casino such as this has to be wreckless with the treatment of players.

Unfortunately it has to be taken to creating a forum account to get my issue seen.

Bitstarz username KatRol

*I look forward to BitStarz openly discussing this matter for all to witness. Should this be resolved without any authoritative measures coming into play.

Regards

[1715248743]

1715248743

[1715248743]

1715248743

[1715248743]

1715248743

[1715248743]

1715248743

[1715248743]

1715248743

[1715248743]

1715248743

[bitstars.net]

Hi there,

So, allow us to give our side of the story here.

At BitStarz, we allow one account per customer and IP, and in our backend
we see 4 other accounts with the same IP as you, which raises certain suspicion, yes.

Furthermore it's interesting that you claim that you've been a customer with us for years ("I have been a long time customer for years with them")
when the account you're referring to (with the username given here) was opened yesterday,
please see the below screenshot:

https://www.screencast.com/t/mfs7IYWNrOsG

Also, here you are confessing in the chat about creating multiple accounts:

https://www.screencast.com/t/ELF49avioL

https://www.screencast.com/t/YaScyArq

We believe that fair is fair, and in this case, we at BitStarz believe that the customer,
is wrong.

Kind Regards,

Olle, BitStarz