BTC-E account is suspended and no support

[dutchcoins]

I originally used my account two years ago, thought it was safe to store money there. Also BTC-E told me then its safe leave BTC and coins there.

Now when i try to get support, i receive this:

Dear Customer,

Thank you for contacting BTC-e.
Your BTC-e account was blocked automatically after 1 calendar year of inactivity. This was done as a security measure to protect your funds against potential hacking.
To unblock it, you must provide verification documents and other information.

Go to https://support.btc-e1.com/index.php?/Tickets/Submit/ and submit a ticket to department Account > Account Banned
Your ticket must contain the text “Requesting to unsuspend an inactive account according to BTC-e Rules https://btc-e.com/page/1, p. 9.10”

When creating the ticket, please, attach the following documents for verification:
(1) Scans of your IDs (passport or another national ID displaying your personal information and address (if applicable) and a utility bill in .jpg or .pdf formats.
(2) Detailed information about your deposits and withdrawals in Crypto currencies – a screenshot (.jpg or .pdf) of your local or on-line crypto wallet (or a mining account, or another similar electronic wallet) displaying deposits and withdrawals to/from BTC-e.
Important: We will not accept screenshots, links or txids from blockchain.
Only a screenshot must be provided.
(3) Detailed information about deposits and withdrawals in FIAT (USD, RUB, EUR, etc) and BTC-e codes including:
o Payment system (International Wire transfer, Yandex, Okpay, etc);
o Your account/ e-wallet number in this payment system;
o Date of payment;
o Exact amount of payment;
o Transaction ID from within this payment system
o BTC-e code can be provided in text format.

We will check your ticket within 24 to 72 hours.
If you have further questions, do not hesitate to contact us again.
Best Regards,
BTC-e Support
Knowledge Base http://[Suspicious link removed]/BTC-e-Support

When I did made a ticket and provided information (at lest that which i have, never made any screenshots or so (They never told me to do so...) they simply reply with the same text:

Dear Customer,

Thank you for contacting BTC-e.
Your BTC-e account was blocked automatically after 1 calendar year of inactivity. This was done as a security measure to protect your funds against potential hacking.
To unblock it, you must provide verification documents and other information.

Go to https://support.btc-e1.com/index.php?/Tickets/Submit/ and submit a ticket to department Account > Account Banned
Your ticket must contain the text “Requesting to unsuspend an inactive account according to BTC-e Rules https://btc-e.com/page/1, p. 9.10”

When creating the ticket, please, attach the following documents for verification:
(1) Scans of your IDs (passport or another national ID displaying your personal information and address (if applicable) and a utility bill in .jpg or .pdf formats.
(2) Detailed information about your deposits and withdrawals in Crypto currencies – a screenshot (.jpg or .pdf) of your local or on-line crypto wallet (or a mining account, or another similar electronic wallet) displaying deposits and withdrawals to/from BTC-e.
Important: We will not accept screenshots, links or txids from blockchain.
Only a screenshot must be provided.
(3) Detailed information about deposits and withdrawals in FIAT (USD, RUB, EUR, etc) and BTC-e codes including:
o Payment system (International Wire transfer, Yandex, Okpay, etc);
o Your account/ e-wallet number in this payment system;
o Date of payment;
o Exact amount of payment;
o Transaction ID from within this payment system
o BTC-e code can be provided in text format.

We will check your ticket within 24 to 72 hours.
If you have further questions, do not hesitate to contact us again.
Best Regards,
BTC-e Support
Knowledge Base http://[Suspicious link removed]/BTC-e-Support

Then I complained that they send me the same text over and over again, they just send the same text again.... I got a little frustrated and ask them to give me access to my account and they simply repoly with the same text over and over again.

Is this BTC-E Company going to be Cryptsy 2.0? I lost big time money at Cryptsy when they got "hacked".

I just want to see how my coins are doing after those years...

[1715430109]

1715430109

[Nagadota]

It's never safe to store Bitcoin on an exchange for longer than the time that you're using it for trading.  If you thought otherwise, you were deluded.

You can complain as much as you like, but they won't budge.  Here's how it plays out for most other people on here who make scam accusations against BTC-E:

-BTC-E ask for ridiculous verification measures which most people can't do, even after alternative methods of proof are given

-If people fulfill their crazy demands, they start closing and ignoring tickets

-People complain a lot and they let you withdraw again.

So just complain a lot, basically.

[dutchcoins]

It's never safe to store Bitcoin on an exchange for longer than the time that you're using it for trading.  If you thought otherwise, you were deluded.

You can complain as much as you like, but they won't budge.  Here's how it plays out for most other people on here who make scam accusations against BTC-E:

-BTC-E ask for ridiculous verification measures which most people can't do, even after alternative methods of proof are given

-If people fulfill their crazy demands, they start closing and ignoring tickets

-People complain a lot and they let you withdraw again.

So just complain a lot, basically.

Hi Nagadota,

Thanks for your reply, I was stupid to store Bitcoin at their (and other) platforms...what was I thinking...

So the only thing left for me to do is launce my complain campaign. I see a lot of keywords in Google keyword planner for inspiration. I will make this my new hobby...until I gain access again.

Again thanks for taking the time to reply to my post 

[jarpen]

Hi dutchcoins,
I have exactly the same problem and I can't sleep in night because of that . I never suppose that we got to fullfill that demands to get our coins. I delivered them informations that know only I and I hope it's enough. I want to believe is only temporary problem, but if something change in your situation please inform here or PM and I will do the same.
Good luck mate!

[dutchcoins]

Hi dutchcoins,
I have exactly the same problem and I can't sleep in night because of that . I never suppose that we got to fullfill that demands to get our coins. I delivered them informations that know only I and I hope it's enough. I want to believe is only temporary problem, but if something change in your situation please inform here or PM and I will do the same.
Good luck mate!

Hi man, i feel bad for you. But we will get our coins back and gain access to the accounts. I just discussed this issue with my attorney and she said send them a final notice.

For now I think its just a messed up support mailfunction, just like at the Cryptsy platform (I lost many..many...many ...thousands of dollars there  )  )

We keep in touch man, don't stress to much because we will gain access eather way.

peace

[jarpen]

Thanks for good words I read about same situations and they describe support as helping and they unblocked their accounts, so probably is as you said.

I know how you feel with loss, I had big ammounts on mt.gox

Have a good day

[raptorred81]

Has anyone received a reply from BTC-e regarding this issue? I submitted a request a week ago with the required files to unblock (due to inactivity) and the ticket remains open with no reply.

[Dutchy1234]

Did you manage to get in? Mine is still suspended even after I have been verified by xBTCe 2 weeks ago

[Sc@rF@c3]

I tried to unlock a suspended account too, posted my documents to https://my.xbtce.com and waited weeks.

I got a message back
"Your verification documents have been rejected!

I looked in my account for the explanation:

Administrator's Comment:   
"For ewallet verification you have to upload copies of ID card and Utility Bill/ Bank Statement that are duly certified by a trusted referee / notary. Also verification of source of wealth is required - last 3 months’ pay slips, or Confirmation from Employer of income and bonuses for last 2 years, or Bank Statements that clearly show receipt of the most recent 3 months’ regular salary payments from the named employer, or Latest accounts if self-employed."

These guys are not serious, who in their right mind would post confirmation of income etc?
All I want is access to my wallet at a different site btc-e.com!

It looks like btc-e is a scam after all, I cannot gain access either, too many hoops to jump through!

[alani123]

I tried to unlock a suspended account too, posted my documents to [link removed] and waited weeks.

I got a message back
"Your verification documents have been rejected!

I looked in my account for the explanation:

Administrator's Comment:   
"For ewallet verification you have to upload copies of ID card and Utility Bill/ Bank Statement that are duly certified by a trusted referee / notary. Also verification of source of wealth is required - last 3 months’ pay slips, or Confirmation from Employer of income and bonuses for last 2 years, or Bank Statements that clearly show receipt of the most recent 3 months’ regular salary payments from the named employer, or Latest accounts if self-employed."

These guys are not serious, who in their right mind would post confirmation of income etc?
All I want is access to my wallet at a different site btc-e.com!

It looks like btc-e is a scam after all, I cannot gain access either, too many hoops to jump through!

Since when does the website you mention have any connection with the original (and now shut down) exchange's accounts? The official twitter account has linked to a different website where there are claims that account recoveries will be automatic. See https://twitter.com/btcecom

[Sc@rF@c3]

These are the instructions I followed from btc-e.com, to get unsuspended.

I hope this explains the connection and why I created the account

regards

Dear members of BTC-e.com.

Please, be informed about the upcoming changes on BTC-e.

1. Verification:

We have added the opportunity for our users to verify their accounts (verification is optional).

Verified users will be able to enjoy certain benefits when using the exchange:

1. There will be no money hold after depositing in FIAT currencies via electronic payment systems. You will be able to withdraw whenever you want.
2. You will be able to fund your account via bank transfers from Russian banks.
3. There will be no money hold after depositing via bank wire transfer (SEPA).
4. In the near future verified users will be able to deposit via such popular payment systems as WebMoney, Visa/MasterCard, China UnionPay, Payza.
5. The limit on the withdrawal of crypto-currencies will be doubled.
6. The access to the chat will be available starting with $1 balance.
7. You will not have to submit verification documents again, if your account is blocked according to BTC-e Terms of Use p.9.10. https://btc-e.com/page/1.
8. Unlinking 2-factor authentication will be simpler.
9. Changing your registered email via a ticket to support will be simpler.
10. Removing an IP address from the IP White List via a ticket to support will be simpler.

How to complete verification:

1. If you already have an account with BTC-e.com (BTC-e.nz).
1.1. Go to https://www.xbtce.com.
1.2. Create an account on https://www.xbtce.com with the same email as on https://btc-e.com and complete the verification process, providing all required documents. Our staff will review your documents and your account will be verified. For more information about the verification process, refer to https://support.xbtce.info/Knowledgebase/Article/View/77/30/3-procedura-verifikacii-ewallet.
1.3. Your btc-e.com account will be verified automatically within 1 day after receiving the verified status on xbtce.com. We will notify you about it via a private message and you will be able to enjoy all the above-mentioned benefits.

2. If you are a new user at BTC-e.com (BTC-e.nz):
2.1. Go to https://www.xbtce.com.
2.2. Create an account and complete the verification process, providing all required documents. Our staff will review your documents and your account will be verified. For more information about the verification process, refer to https://support.xbtce.info/Knowledgebase/Article/View/77/30/3-procedura-verifikacii-ewallet.
2.3. Register an account with on btc-e.com (nz) with the same e-mail as on xbtce.com.
2.4. Within 1 day after receiving the verified status on xbtce.com, your account on btc-e.com will be verified automatically, too. We will notify you about it via a private message and you will be able to enjoy all the above-mentioned benefits.

3. If you already have an xbtce.com account:
3.1. Complete the verification process, providing all required documents. Our staff will review your documents and your account will be verified. For more information about the verification process, refer to https://support.xbtce.info/Knowledgebase/Article/View/77/30/3-procedura-verifikacii-ewallet.
3.2. Register an account with on btc-e.com (nz) with the same e-mail as on xbtce.com.
3.3. WIthin 1 day after receiving the verified status on xbtce.com, your account on btc-e.com will be verified automatically, too. We will notify you about it via a private message and you will be able to enjoy all the above-mentioned benefits.

4. The account is blocked according to BTC-e Terms of Use https://btc-e.com/page/1 p. - 9.10.
4.1. Go to https://www.xbtce.com.
4.2. Create an account and complete the verification process, providing all required documents. Our staff will review your documents and your account will be verified. For more information about the verification process, refer to https://support.xbtce.info/Knowledgebase/Article/View/77/30/3-procedura-verifikacii-ewallet.
4.3. Your btc-e.com account will be verified automatically within 1 day after receiving the verified status on xbtce.com.
4.4. Within 10 days, your inactive btc-e account will be unblocked.

2. Bug Fixes:
1. We fixed the issue with Perfect Money deposits via .nz domain.

3. New features:
1. We reduced the minimum lot for ETH and DSH from 0.1 lot down to 0.01 lot for all pairs.

4. Payments:
1. Withdrawals to Paxum are now available in USD and EUR
2. Withdrawals to Payeer are now available in USD, EUR and RUR.

Best Regards, BTC-e Support

[Sc@rF@c3]

I tried to unlock a suspended account too, posted my documents to [link removed] and waited weeks.

I got a message back
"Your verification documents have been rejected!

I looked in my account for the explanation:

Administrator's Comment:   
"For ewallet verification you have to upload copies of ID card and Utility Bill/ Bank Statement that are duly certified by a trusted referee / notary. Also verification of source of wealth is required - last 3 months’ pay slips, or Confirmation from Employer of income and bonuses for last 2 years, or Bank Statements that clearly show receipt of the most recent 3 months’ regular salary payments from the named employer, or Latest accounts if self-employed."

These guys are not serious, who in their right mind would post confirmation of income etc?
All I want is access to my wallet at a different site btc-e.com!

It looks like btc-e is a scam after all, I cannot gain access either, too many hoops to jump through!

Since when does the website you mention have any connection with the original (and now shut down) exchange's accounts? The official twitter account has linked to a different website where there are claims that account recoveries will be automatic. See https://twitter.com/btcecom

Just to elaborate

This verificationprocess occcured just before btc-e.com shut down.
I had logged in, changed my password and then my accout was suspended, so i contacted support.
The verification was rejected a few days ago.

Since then, hoping that accounts would be available again, I tried to log into btc-e.nz.
I changed my password as requested, but then a message came up, that my account was suspended.
I do hope that they unsuspend all accounts.

[dianacondor]

I have the same probleme for logging in since btc-e.nz. It looks they suspended some Accounts with balance on it.

https://i.imgur.com/fnFxK5V.png

Any Support Hotline does not exist at btc-e.nz...

[tantk]

same here, anyone manage to solve the account suspended issue?
i hope the withdrawal money is not coming from the account suspended people...

[Tino1981]

Same problem.
I followed the steps and my account remained suspended.
No contact support.
Till sofar I fully onderstand the FBI.
No support, contact or anything else is a behavior shameless, like cowards

Advice is welcome

[erk]

Dear Btc-e users!

Let's refresh the list of main questions:

The launch date of the new platform has changed - 15.09.2017!

Is verification of btc-e users necessary on a new platform?
Users can conduct the following operations without verification - trading on all pairs, withdrawal and deposit of funds through codes of the new platform (btc-e code analogue) and also deposit and withdrawal of coins.

Why do I need a verification?
Verification is needed for those users, who need to withdraw or deposit fiat funds through wire transfer, sepa or other payment systems, where identity check is mandatory.

Can I withdraw my funds from the account at the day of the launch of the new platform?
Yes.
After the launch of the platform you will be able to find info about main ways of withdrawal on your account. We have widened the net of our partners and agents. If you want to become our partner or agent (in your city or country), then write a ticket to the partners section https://wex.kayako.com/.
Also new ways of fiat withdrawal and deposit will be available (RF, Ukraine, RB, Kazakhstan, Europe, Asia - any bank).

Can I withdraw my coins from the account at the day of the launch of the new platform?
Yes.

“ Please give us a specific answer about fiat. If I had all my funds in USD in my account, will I have the same funds + tokens on my new account, or coins + tokens?”

At the day of the launch of the new platform part of funds will be converted to tokens. There will be no conversion of fiat to coins. Recalculation will be made with a higher ratio than 55/45.

What will be the limits for fiat and coins withdrawal?
All data about limits will be available on 15.09.2017.


What accounts must be necessarily authorized?
Accounts that were blocked before 25.07.2017 (when you enter the website you see a message “Your account has been blocked. Please contact the support”).
Accounts for which an email change is necessary.
Accounts where 2fa must be removed.
Accounts where white IPs list must be deleted.

[Sc@rF@c3]

Lets hope that wew all get a soloutin soon.

A secure password and usernane was required to secure the website, if they had concernd then 2FA Yubikey would have been the was forward.

These new trems have been imposed upon us, no one has agreed to them! And the user was not mailshou wtith helpful emails to prevent lock out.

[Sc@rF@c3]

After submitting a Support request, I received the following today

"Dear users!
Please accept our sincere apologies for the delay. Verification on our platform for blocked users will be available next week. We will inform you personally when this procedure starts.
We have launched the main service on time and this one will be launched on time too. We hope you will stay with us, despite the inconvenience.
Thank you for your patience.
Respectfully,
WEX Support"

Looks like they are trying to solve the created issue.