Zebpay BTC Receiving issue

[cracxme]

Hi,
Today i sent BTC to my zebpay receiving address from an external exchange , txn id : https://blockchain.info/tx/82e2b89e83906ba510067dd53fc25a8cd95a6db8474d7fbfd9522d620670fb88 , BTC was deposited into my wallet after 14 confirmations on blockchain network.

I noticed from last 2-3 times, BTC deposits taking lot of time, previously only 3 confirmations was required on blockchain, but last time it took 6 confirmations for 3 different deposits, and now 14 confirmation.

Isn't unethical from zebpay ? Considering high price volatility at the moment, as a customer we may suffer loss due to this behavior,then who will be responsible for the loss ?

BTC deposits and withdrawals are fully automatic then why such unethical delays, I want someone from zebpay team to answer my queries here.

Regards
cracxme

[Arjunking]

I have faced the same issue multiple times on zebpay.
I always open up a ticket.

[douinaho]

I have faced the same issue multiple times on zebpay.
I always open up a ticket.

It is a very good step, when you do not get your right you should send a ticket to admin

[Arjunking]

I am sure the admin doesn't have a look cause there response is totally not acceptable.
First i launched a ticket that i have 6 confirmation but why hasn't the transaction been credited to my account.
After 10-15 mins it got credited.
Next day i got a response that the transaction has been credited already.
So i asked them why isn't it automatically credited. Why do i need to open a ticket everytime
And he gave the same response that transaction has already been credited.
I will share the screenshots of their response soon.
I was about to open this thread. Glad someone else did.

But the thing is that this problem only occurs when the btc received are in large quantity. Other day i had a very small quantity and it got credited immediately