Refund in BTC was suppose to be 2 days, it's been 3 days and 3 1/2 hours. They state in email it's still processing. Processing? WTF does that mean?
Bitpays bs 1-2 day refund
Bitcoin transaction ID and date of sending.
c175113b331127868205c4f217ca14b24fba1a5bc323f3873a2f5dac4aa69fee - 2017-05-23 12:34:57
Thank you for reaching out.
Unfortunately the timeline is not something we can provide, generally it should take about an hour but it can take longer. We assure you once the order recieves confirmation we will refund it.
Best Regards,
Electa
eGifter Guest Services
May 26, 1:06 PM EDT
Would u know how long this process will take?
Level One Support
May 26, 1:05 PM EDT
Hello ,
Thank you for reaching out.
We see that it has not yet finished processing but as soon as it is our accounting department will go ahead and issue a refund.
If you have any additional questions feel free to contact us. We are happy to help!
Best Regards,
Electa
eGifter Guest Services
May 26, 12:59 PM EDT
Just wondering if processing has finished. I need my BTC to order a
product with your service egift card. Thank you.
Level One Support
May 25, 10:51 AM EDT
Hello
Thank you for reaching out.
We apologize for any confusion, we have checked with our account department and your transaction cannot currently be refunded because it has not finished processing. Once it has finished processing we will go ahead and process the refund.
If you have any additional questions feel free to contact us. We are happy to help!
Best Regards,
eGifter Guest Services
May 25, 9:51 AM EDT
It has been two days, as states 1-2 business days. Not a complete 4
business days.
Attachments.
Level One Support
May 25, 9:46 AM EDT
Hello
Thank you for reaching out
A refund has been processed and will post back to your Bitcoin account in 1-2 business days, this is the standard processing time for bitcoin refunds.
Let us know if you have any additional questions.
Best,
Electa
eGifter Guest Services