I'd like to thank everyone for chiming in.
Hi Dusan,
I am sorry for your frustration, but the fact remains that you only deposited on the days with an automatic bonus and your bonus ratio is over 50%, which violates our Terms and Conditions.
We have always overlooked this and paid your winnings, however, our platform provider noticed you have done this at other SoftSwiss casinos and they informed us their decision was to close your account.
First point is untrue, I've deposited on occasions that don't involve an automatic bonus. 2nd point - you're trying to absolve yourselves of the responsibility to treat players fairly. I've played at other softswiss casinos, yet you've been the only one to steal my money.
Hi,
This player has had almost 50 BTC in withdrawals processed here at BetChain.
Our winners can attest to us not being a scam.
Our platform provider, SoftSwiss, informed us of their decision to close the account due to this type of bonus abuse at their other casinos. We don't have access to their information, so we have to trust what they advise us.
You being fair on all but one occasion and scamming on one occasion still makes you a scammer. And again, ask softswiss if any of their (your) casinos has confiscated my cash - no they haven't as they had no reason to, I'm not an abuser.
Hi,
My records show the player won on April 30th and our T&C were updated on April 27th.
I was not in any way informed of the changes in T&Cs. Furthermore, the term pertaining to my case was buried deep in your general t&c, not in the bonus t&c. The term itself is a ridiculous one, if you were regulated by a semi-serious entity you'd never be able to put it up.
The bottom line remains - you snuck a dodgy term deep within your t&c's so that it makes my actions suddenly in breach of it, you had not informed me of such a huge change, then proceeded to mail me a deposit bonus offer and then went on to confiscate both my deposit and my winnings. If that's not a scam I don't know what is.
