BitInstant/Zip Zap problems

[FranklinPayne]

Hello all! I'm new to bitcoin usage (though I have been familiar with it since 2011, and kicking myself for not buying into it back then), and I am having some trouble with BitInstant and Zip Zap. Specifically:

When I get to the Zip Zap portion of my BitInstant transaction the website can never find a local payment center. However, I live in a major metropolitan area in the US and that surprised me. I tried several other zip codes, cities, and even entire states. Zip Zap still couldn't find any local payment centers. So I went to cashpayment.com and typed in my zip code, and there were no less than 15 establishments within 3 miles (including one only a block away). This only happens when I am redirected from BitInstant. Any advice or tech support on this would be very appreciated.

Thanks for reading,

-Frank

[Jaxkr]

Not all payment centers support ZipZap?

[FranklinPayne]

Thanks for the reply!

That's what I thought too initially.

If you type in a zip code on cashpayment.com (which *is* ZipZap) you can find plenty of payment centers. Further more, if I go to ZipZap from BitInstant the website shows that there are NO payment centers in the Entire US, which I know is wrong. There is something like 700,000 different places in the US to use ZipZap. Hell, I've even heard about on NPR one afternoon.

-Frank

[Jaxkr]

Personally, I'd recommend contacting both BitInstant and ZipZap about this issue. It could be a temporary problem, or it could be a severe bug.

[Gareth Nelson]

Thanks for the reply!

That's what I thought too initially.

If you type in a zip code on cashpayment.com (which *is* ZipZap) you can find plenty of payment centers. Further more, if I go to ZipZap from BitInstant the website shows that there are NO payment centers in the Entire US, which I know is wrong. There is something like 700,000 different places in the US to use ZipZap. Hell, I've even heard about on NPR one afternoon.

-Frank

That's obviously not right, what browser are you using?

[bornloser]

print out the payment slip and go to cvs or walmart. they will know what to do with it

[Gareth Nelson]

print out the payment slip and go to cvs or walmart. they will know what to do with it

You can't get a payment slip from zipzap without a location.

To the OP - PM me your zip code etc and other details of the transaction and i'll look into this.

[Jaxkr]

Thanks for the reply!

That's what I thought too initially.

If you type in a zip code on cashpayment.com (which *is* ZipZap) you can find plenty of payment centers. Further more, if I go to ZipZap from BitInstant the website shows that there are NO payment centers in the Entire US, which I know is wrong. There is something like 700,000 different places in the US to use ZipZap. Hell, I've even heard about on NPR one afternoon.

-Frank

That's obviously not right, what browser are you using?

This is good customer support. Trolling the forums looking for issues.
Keep it up BitInstant.

[Gareth Nelson]

Thanks for the reply!

That's what I thought too initially.

If you type in a zip code on cashpayment.com (which *is* ZipZap) you can find plenty of payment centers. Further more, if I go to ZipZap from BitInstant the website shows that there are NO payment centers in the Entire US, which I know is wrong. There is something like 700,000 different places in the US to use ZipZap. Hell, I've even heard about on NPR one afternoon.

-Frank

That's obviously not right, what browser are you using?

This is good customer support. Trolling the forums looking for issues.
Keep it up BitInstant.

Fixed a lot of the issues causing the recent delays so I now have the time to do this