It's been four days since they charged my card. I requested that they cancel the charge, but now it's been over 48 hours since I've received response from support. I give this exchange two thumbs down.
I have never used my card, only used PayPal. All mine have been instant, with exception to the first trade that took 3 hours, and one other trade, where they had a hiccup in their system, and it took them like 2 hours to put the btc in my account. I wouldn't necessarily buy a huge amount at once from them, but thy haven't done me wrong personally ever.
Although, their support is slow to reply it seems.