( Resolved ) Poloniex isn't being professional at all with me

[SyGambler]

so here is my story with Poloniex
on May 1st I logged in to my polo account and found that they locked it , a ticket was created from them saying that they are suspecting that I live in Iran and asked me to submit my photos if I'm not
I wasn't able to upload the photos through the site , so I sent them via the ticket and told them that I live in Syria
the support contacted me after that and told me that they don't accept sensitive info via the ticket , and I should upload them through the site ( now they know that I'm from Syria )
so I logged in again and was able to submit the info , they contacted me after a week saying that they are not accepting Syrians anymore ( I told them that I'm Syrian 7 days before but they made me submit my ID and wait for nothing )
then I asked for the the one time withdrawal 15 days ago and they haven't process it yet , also they are not answering me anymore

I will leave you with the screenshots and please tell me what should I do , cause this is ridiculous

http://imgur.com/a/MMGK7
http://imgur.com/a/Zohht
http://imgur.com/a/mZBaL
http://imgur.com/a/LCjE6
http://imgur.com/a/vAnbz
http://imgur.com/a/VRGBj
http://imgur.com/a/euq43
http://imgur.com/a/8jBgm

[SyGambler]

no replies so far !! 
so no one knows what can I do to get my money back from Poloniex ? 
is there anyway to contact them beside the support tickets ?? cause as you can see they aren't answering for over two weeks now

[numanoid]

no replies so far !! 

No replies because we never had the problem like you said, so we have no idea to reply.

   is there anyway to contact them beside the support tickets ?? cause as you can see they aren't answering for over two weeks now

Have you tried to ask through their mods? Recently they were hired some new mods. But they still said, the fastest way to reach them is from support ticket.

[Quartx]

so here is my story with Poloniex
on May 1st I logged in to my polo account and found that they locked it , a ticket was created from them saying that they are suspecting that I live in Iran and asked me to submit my photos if I'm not
I wasn't able to upload the photos through the site , so I sent them via the ticket and told them that I live in Syria
the support contacted me after that and told me that they don't accept sensitive info via the ticket , and I should upload them through the site ( now they know that I'm from Syria )
so I logged in again and was able to submit the info , they contacted me after a week saying that they are not accepting Syrians anymore ( I told them that I'm Syrian 7 days before but they made me submit my ID and wait for nothing )
then I asked for the the one time withdrawal 15 days ago and they haven't process it yet , also they are not answering me anymore

I will leave you with the screenshots and please tell me what should I do , cause this is ridiculous

http://imgur.com/a/MMGK7
http://imgur.com/a/Zohht
http://imgur.com/a/mZBaL
http://imgur.com/a/LCjE6
http://imgur.com/a/vAnbz
http://imgur.com/a/VRGBj
http://imgur.com/a/euq43
http://imgur.com/a/8jBgm

When you first created your polo account, what country did you put as? If you didnt put Syria from the start, you are the one putting yourself on the line. Poloniex has been facing huge amounts of support cases these few months, both fake and real and in between all the ddoses , they are spread pretty thin to reply quickly.

Did you reply to the screenshot you labelled as number 5?

[SyGambler]

no replies so far !! 

No replies because we never had the problem like you said, so we have no idea to reply.

   is there anyway to contact them beside the support tickets ?? cause as you can see they aren't answering for over two weeks now

Have you tried to ask through their mods? Recently they were hired some new mods. But they still said, the fastest way to reach them is from support ticket.

thanks for replying , I tried many times to reach their mods in the troll box but none of them answered me
 

When you first created your polo account, what country did you put as? If you didnt put Syria from the start, you are the one putting yourself on the line. Poloniex has been facing huge amounts of support cases these few months, both fake and real and in between all the ddoses , they are spread pretty thin to reply quickly.

Did you reply to the screenshot you labelled as number 5?

yes when I registered I entered Syria as my country and that's over a year ago and all went right , so I was using them legally
but it seems that they stopped accepting Syrians one month ago or so
I requested the one time withdrawal after the screenshot number 5 , and still waiting till now

[SyGambler]

so previously I was able to log in to my account , but when I try to exchange the system shows that my account is frozen
now I can't access Poloniex at all , it's showing that my IP address is blocked so I can't even access poloniex trollbox
http://imgur.com/a/XArpS
support still not answering my ticket , so my withdrawal request is now pending for 22 days and my account is frozen since 37 days
can't believe that this is happening with the most trusted and secure exchange

any thoughts guys ?

[jorneyflair]

so previously I was able to log in to my account , but when I try to exchange the system shows that my account is frozen
now I can't access Poloniex at all , it's showing that my IP address is blocked so I can't even access poloniex trollbox
http://imgur.com/a/XArpS
support still not answering my ticket , so my withdrawal request is now pending for 22 days and my account is frozen since 37 days
can't believe that this is happening with the most trusted and secure exchange

any thoughts guys ?

I think that poloniex is basically the biggest scam out there right now and anyone that is still uusing their service is at risk of being goxxed/cryptsy'd again. Withdraw when you still can, otherwise you may not get another chance and will have to wait till a court hearing .

it used to be a very promising young exchange. I remember that their support were really supportive ,and everyone was super exciting on the trollbox .But That can't be further away from the truth , right now.

Pretty sure that trollbox got indefinitely removed from that exchange already, it's not a surprise honestly because nobody can reach the support and everyone was calling them out on the trollbox .As i said, withdraw when you still can! They ban your IP, try signing in with a vpn. If it still doesn't work your only hope is the support answering to your request which probably wont happen.

[SyGambler]

so previously I was able to log in to my account , but when I try to exchange the system shows that my account is frozen
now I can't access Poloniex at all , it's showing that my IP address is blocked so I can't even access poloniex trollbox
http://imgur.com/a/XArpS
support still not answering my ticket , so my withdrawal request is now pending for 22 days and my account is frozen since 37 days
can't believe that this is happening with the most trusted and secure exchange

any thoughts guys ?

I think that poloniex is basically the biggest scam out there right now and anyone that is still uusing their service is at risk of being goxxed/cryptsy'd again. Withdraw when you still can, otherwise you may not get another chance and will have to wait till a court hearing .

it used to be a very promising young exchange. I remember that their support were really supportive ,and everyone was super exciting on the trollbox .But That can't be further away from the truth , right now.

Pretty sure that trollbox got indefinitely removed from that exchange already, it's not a surprise honestly because nobody can reach the support and everyone was calling them out on the trollbox .As i said, withdraw when you still can! They ban your IP, try signing in with a vpn. If it still doesn't work your only hope is the support answering to your request which probably wont happen.

yeah I just discovered that they removed the troll box while I was checking the bitcoin discussion section and I'm not surprised cause me and other people were trying to reach their support through the troll box
using a VPN won't help me , cause I can't do anything with my account beside checking the Trollbox which is now removed so no need to log in at all
I'm now really disappointed ,  I trusted them with my money and it seems that they are delaying my withdrawal just because I'm Syrian since they know that I can't do anything against them

[Joel_Jantsen]

yeah I just discovered that they removed the troll box while I was checking the bitcoin discussion section and I'm not surprised cause me and other people were trying to reach their support through the troll box

I feel sad for the situation you're facing.How much money are we talking about here ? Sadly,there isn't much forum can do also.

using a VPN won't help me , cause I can't do anything with my account beside checking the Trollbox which is now removed so no need to log in at all
I'm now really disappointed ,  I trusted them with my money and it seems that they are delaying my withdrawal just because I'm Syrian since they know that I can't do anything against them

You can send them a mail regarding the seriousness of your situation and how badly you need the money.Not a very professional approach but they might just get convinced.
Take Care Man!

[SyGambler]

yeah I just discovered that they removed the troll box while I was checking the bitcoin discussion section and I'm not surprised cause me and other people were trying to reach their support through the troll box

I feel sad for the situation you're facing.How much money are we talking about here ? Sadly,there isn't much forum can do also.

using a VPN won't help me , cause I can't do anything with my account beside checking the Trollbox which is now removed so no need to log in at all
I'm now really disappointed ,  I trusted them with my money and it seems that they are delaying my withdrawal just because I'm Syrian since they know that I can't do anything against them

You can send them a mail regarding the seriousness of your situation and how badly you need the money.Not a very professional approach but they might just get convinced.
Take Care Man!

over 3K usd in total , and in Syria 3K is more than enough to live for a year so you can understand how much this money is important here
I tried to reach them through their support tickets system but as I said they aren't replying
why should I convince them !! I used them legally and once they asked me to stop using them I did and asked for a withdrawal
now they are the ones who are holding my funds illegally for over a month 

[Joel_Jantsen]

over 3K usd in total , and in Syria 3K is more than enough to live for a year so you can understand how much this money is important here
I tried to reach them through their support tickets system but as I said they aren't replying
why should I convince them !! I used them legally and once they asked me to stop using them I did and asked for a withdrawal
now they are the ones who are holding my funds illegally for over a month 

I understand.What can you do about it ? They're located in America,they have upper hand over the law and everything you can possibly try to fight them with.You know,the corrupt system.They also might be ignoring you since they know you can't do much.What you can do is,share your situation with as many bitcoin communities online.Let them know how Poloniex is taking advantage of your dire situations.Mind sending me your poloniex info and their support email along with your ticket details ? I'll try sending them a mail myself.

[belfOrt]

In the past month, they've had at least 50,000 support tickets added.
We have no choice but to be patient until their tiny support team reaches us.
I have a margin trade right now that is on a loan and I cannot cancel it. RIP my money

[DaMut]

Yesterday was bittrex.
And now poloniex,
For somereason i felt that way too,i think poloniex do a shady thing in our back.
Like my past experience,i sign up in there and deposit a few bucks then in the next morning
I got a notification that someone else log in to my account.it's ridiculous

And i think they"re targeting small accounts and lived outside europe or something like that.
Sorry if i hurt somebody ,i just telling the truth.
Change password,2fa and etc , they still can log in.
So sad and ironic

[Bluengold341]

Seems like this is a core problem of BTC right? There are some good instant exchanges but no one THAT reliable to trust thousands of dollars with such as a savings account. Largest transaction I've seen has been capped at around $1500-2000 on LBC which seems like the safest route. I've had some weird stuff happen to me on coinbase as well (no support, sell button not working, lost funds) and I've read that's one of the more safer ones in the U.S. Isn't it true that it's so much easier for hackers to get into someone's BTC wallet as opposed to their online bank account?

[xypos]

Seems like this is a core problem of BTC right? There are some good instant exchanges but no one THAT reliable to trust thousands of dollars with such as a savings account. Largest transaction I've seen has been capped at around $1500-2000 on LBC which seems like the safest route. I've had some weird stuff happen to me on coinbase as well (no support, sell button not working, lost funds) and I've read that's one of the more safer ones in the U.S. Isn't it true that it's so much easier for hackers to get into someone's BTC wallet as opposed to their online bank account?

I'm not sure why you are trying to put the blame on bitcoin. This is completely unrelated to how bitcoin works nor is this because of the fault in the bitcoin code that caused poloniex to be unprofessional. People eusing bitcoin should do their own due dilligence before they decide to trade on an exchange and trust them with thousands of dollars.

so here is my story with Poloniex
on May 1st I logged in to my polo account and found that they locked it , a ticket was created from them saying that they are suspecting that I live in Iran and asked me to submit my photos if I'm not
I wasn't able to upload the photos through the site , so I sent them via the ticket and told them that I live in Syria
the support contacted me after that and told me that they don't accept sensitive info via the ticket , and I should upload them through the site ( now they know that I'm from Syria )
so I logged in again and was able to submit the info , they contacted me after a week saying that they are not accepting Syrians anymore ( I told them that I'm Syrian 7 days before but they made me submit my ID and wait for nothing )
then I asked for the the one time withdrawal 15 days ago and they haven't process it yet , also they are not answering me anymore

I will leave you with the screenshots and please tell me what should I do , cause this is ridiculous

http://imgur.com/a/MMGK7
http://imgur.com/a/Zohht
http://imgur.com/a/mZBaL
http://imgur.com/a/LCjE6
http://imgur.com/a/vAnbz
http://imgur.com/a/VRGBj
http://imgur.com/a/euq43
http://imgur.com/a/8jBgm

You could try to submit your case @ https://suepoloniex.today/. Lots of cases apparnetly have been submitted there. Otherwise keep trying to get contact from support.

[SyGambler]

thank you guys for your replies , but I don't know anything about suepoloniex website
anyone had experience with them ??
my problem with poloniex is more like timing issue and they aren't replying to my ticket since a long time
I know that they have tons of tickets , but mine has been pending for a long time also I'm just asking them to process the withdrawal and then close the account which means that they have no work to do except sending the money

will give it a couple of days and for sure I will update you

[LilibethSantos]

Poloniex is being very shady these days. I am trying to withdraw some altcoins but I'm waiting for them to get out of "Temporarily Disabled". Their chat box is also disabled, making it seem even more shady.

[DaMut]

Poloniex is being very shady these days. I am trying to withdraw some altcoins but I'm waiting for them to get out of "Temporarily Disabled". Their chat box is also disabled, making it seem even more shady.

I have a hipotesis,
A lot of exchanger doing a shady action right now,for example poloniex.
I think it's not because an internal corruption or something like,but a plan
Let see bitcoin current prices,a lot of issues happened when bitcoin reach a whole nw level ath.
I think 'the boss' asked them to cellect a lot of bitcoin by using an issues and press the prices or someting like that.
Because when you have a problem,they'll answer or response your ticket in 48 hours even more.
Sorry it's not a fact but a public opinion.
No offense

[AdolfinWolf]

Wait, sorry to kind of "hijack" this thread, but does polo ban people who are from certain countries?

I have never heard that before with crypto trading platforms, and i haven't seen anything like that on polo.

Does anyone have a link where they state which nationalities are not allowed to trade on their site? It's nowhere to be found for me...

[SyGambler]

Wait, sorry to kind of "hijack" this thread, but does polo ban people who are from certain countries?

I have never heard that before with crypto trading platforms, and i haven't seen anything like that on polo.

Does anyone have a link where they state which nationalities are not allowed to trade on their site? It's nowhere to be found for me...

when I first registered over a year ago I knew that only some states in the US can't trade in Polo
I searched about the restricted countries and I found nothing , but when I registered I entered my real country which is Syria
not sure why they just decided to stop dealing with my country since the war has started over a year ago and things now is much better than it was one or two years ago

so far we know that you may face a problem if you are Syrian or Iranian , but can't find more info about other countries