They want a $1 billion valuation but they're struggle so bad with customer support. They need to fix a few things before that sort of recognition and responsibility.
It's not only Coinbase that suffers from various inconveniences lately. If you read through this article, it's clear that they go through a massive amount of growth. It's not for nothing that they have had a peak of 40,000 users signing up in just a matter of 24 hours. In order to handle the growth in an appropriate manner, a lot money needs to be invested in their platform, security, server capacity, staff, etc. Things aren't as easy as they may look....