Poloniex ticket (unfreeze account) - no response for 12 days. Is it normal?

[andreynk]

Hey guys. I wrongly freezed my account via email link. How can i unfreeze it w/out poloniex support?
I'm waiting about 12 days with no response. I can't do nothing with my money.
Ticket #176508

[pinkflower]

You would have to be patient with Poloniex, theyre having issues with their exchange right now with all the lagging and the double transaction withdrawals happening.

My advice would be to keep emailing them. Irritating them worked for me before, but I had the right to since I had over BTC10 in my account, and it was a verified account.

[rat39367]

andrey
Is your problem solved?

I am frozon too.

[BCTBF]

Already 5 days I'm make withdraw bitcoin in poloniex but until now the status is still "Awaiting Approval" and I've sent a ticket to the support center to cancel the withdrawal. But I guess, in that way making our complaints will not get any response from them.
Does anyone know a poloniex support email address? At least these complaints can quickly get a response from poloniex support.

[n691309]

You would have to be patient with Poloniex, theyre having issues with their exchange right now with all the lagging and the double transaction withdrawals happening.

My advice would be to keep emailing them. Irritating them worked for me before, but I had the right to since I had over BTC10 in my account, and it was a verified account.

If they delayed your request even though you are verified and with over 25k USD in account then what could we except when we are not verified and with much lower balance? I think that poloniex should increase the number of members in their team because they are getting lots of users.

[legendscale]

They will unfreeze your account after you follow the rules.

[rat39367]

my account 35000$ frozen a week . who can help me . I can give some money.

[freemanjackal]

i have just found out, i have my account frozen, damnnnnn...