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Author Topic: TradeHill - Who we are  (Read 39877 times)
rdonohoe
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June 30, 2011, 08:16:24 PM
 #181

Any news re Sepa withdrawls, it's the reason I have to keep using Gox.
Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere.

Hi Rdonohoe,

We are very close on SEPA - sit tight!

I also just got a lovely email this morning confirming we will be in Israeli Shekels very soon.

uKash - funny you should bring that up - we just looked at them closely and think we may try them. You like the service? Any drawbacks? How is the speed?

Thanks again and feel free to reach out at anytime, with comments, questions, feedback, anything!

Regards,
Adam - Tradehill 

That's great news! Look forward to using TH.

I've used uKash before. Simple, just go to a store hand them cash get a code then enter it online and it works straight away.
Just need to consider what the merchant fees are and if it's still viable if these are passed on to the consumer.

Hope to hear more about this soon.

R
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June 30, 2011, 08:16:51 PM
 #182

Thanks for the great customer service Tradehill
Jered Kenna (TradeHill)
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June 30, 2011, 08:40:07 PM
 #183

Thanks for the great customer service Tradehill


Just got this feedback - we get these more and more of these each day !

----------------

from   xx xx@gmail.com
sent by   xx@gmail.com
to   TradeHill Info <info@tradehill.com>
date   Thu, Jun 30, 2011 at 4:30 PM
subject   I'm a happy customer Smiley
mailed-by   gmail.com
signed-by   gmail.com
   
hide details 4:30 PM (1 minute ago)
   
Hey guys, just wanted to say that you offer a great and quick service, with excellent customer support.
Consider me a client. I will definitely recommend your services.

Cheers!

--------------------


Each one of us at Tradehill loathe going to our own banks - having to wait in line, getting not-so-good service, unexpected fees, arguing with the managers, etc. We believe your time is worth more then your money, so customer service will be continue to be a major focal point going forward. Right now, we are perfectly fine with the fees we are charging but we also hope people remember such posts - and service - when it comes to price competition.

Thanks again and happy Bitrading!

Regards,



moneyandtech.com
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Nescio
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June 30, 2011, 09:58:11 PM
 #184

As part of customer service, can you please stop using the phrase 'going forward'? Smiley
Jered Kenna (TradeHill)
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June 30, 2011, 10:06:15 PM
 #185

As part of customer service, can you please stop using the phrase 'going forward'? Smiley
Thank you for the suggestion.
I will synergistically remove 'going forward' from my lexicon.

In all seriousness you're going to get a different vocabulary from each of us.
A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC.

-Jered

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June 30, 2011, 10:15:26 PM
 #186

I never knew the marines were into buzzword bingo Smiley
Jered Kenna (TradeHill)
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July 01, 2011, 02:46:56 PM
 #187

If you hope to become the go-to place to trade BTC, I sure hope you upgrade your servers to handle high volumes of traffic.

I certainly wish TradeHill all the best as well, but first order of business, they need
to stop being so dollar-centric and start accepting other currencies. Euros, Yens and
GBP would double their market reach.



Hello All,

We are now excepting local deposits-withdrawals in AUD.

So - for all Australians - you no longer have to buy USD at your local bank and then do an international wire transfer to our US bank account. You can simply make a local transfer to our local bank account in AUD. Additionally, your funds will now be held as AUD and you can enter our BTC-AUD trading room and buy BTC using AUD. However, if you are still interested in buying BTC using USD, then feel free to ask your local bank to covert the the AUD to USD and send us an international wire transfer.

Further, TO EVERYONE who has BTC, you can begin selling your BTC in the BTC-AUD trading room. We expect high pricing inefficiencies until liquidity is developed; therefore, it is possible to get premiums on selling your BTC. Additionally, the cross currency arbitrage opportunities will be high.

Thanks again and let us know if you have any questions, concerns, or feedback.

Regards,
Adam - Tradehill
 

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July 01, 2011, 04:00:56 PM
 #188

you should implement a password recovery via email

Anonymous BITCOIN Exchange: https://www.TRADEHILL.COM
airdata
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July 01, 2011, 04:14:41 PM
 #189

you should implement a password recovery via email

+1 as i stated in another thread and via their twitter....

I can't log in and I'm forced to wait for somebody to respond to my email.
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July 01, 2011, 04:15:49 PM
 #190

Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this.
Jered Kenna (TradeHill)
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July 01, 2011, 05:12:54 PM
 #191

you should implement a password recovery via email

+1 as i stated in another thread and via their twitter....

I can't log in and I'm forced to wait for somebody to respond to my email.

We've sent an email to the account you used to register.
We need to apologize for the time this took and will be implementing a password reset feature.
-Jered

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Jered Kenna (TradeHill)
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July 01, 2011, 05:14:48 PM
 #192

Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this.

SEPA is 2nd only to security on our list.
US bank fees are so much higher than they need to be.
One more reason to use Bitcoin.

AUD / ILS are now live.
We should have an announcement very soon on SEPA.
-Jered

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Herodes
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July 11, 2011, 08:11:24 AM
 #193

I have some suggestions.

1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.

Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?
Jered Kenna (TradeHill)
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July 11, 2011, 01:57:48 PM
 #194

I have some suggestions.

1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.

Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?


Hi Man of Town,

See parts of our new layout here : http://forum.bitcoin.org/index.php?topic=27731.msg349208#msg349208

Feedback is welcome so let us know what you think.

All five people you mention are not solely working on the site. I have a banking and finance consulting business which also keeps me busy. Our lead software developer is based in San Fran and he just moved into a new office for his development business.

Thanks again for your interest!

Regards,
Adam - TradeHill

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Herodes
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July 11, 2011, 10:48:11 PM
 #195

Hi Adam, I'm impressed with the new layout, can't wait to try it out. Smiley
Oldminer
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July 12, 2011, 06:59:05 PM
 #196

Hi Jered,

any eta as to when the new site comes online?

If you like my post please feel free to give me some positive rep https://bitcointalk.org/index.php?action=trust;u=18639
Tip me BTC: 1FBmoYijXVizfYk25CpiN8Eds9J6YiRDaX
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July 14, 2011, 01:11:49 AM
 #197

how long does it take to withdraw funds from tradehill to dwolla?

Anonymous BITCOIN Exchange: https://www.TRADEHILL.COM
Jered Kenna (TradeHill)
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July 14, 2011, 03:14:17 AM
 #198

how long does it take to withdraw funds from tradehill to dwolla?

Hi Bitbot,

Typically 2-3 hours. Depending on the time of withdrawal (like 2AM EDT) it could take up to 6 hours. We just did schedules for 24/7 coverage so we can meet our 3 hour cadence even at 2AM EDT.

We maintain a manual component on withdrawals/deposits for security reasons. For example, we caught two Dwolla hackers just this week as a result of human observation and cross checking certain names with our 'Watchlist'.

Thanks,
Adam - Tradehill 

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Jered Kenna (TradeHill)
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July 14, 2011, 03:05:13 PM
 #199

Hi Jered,

any eta as to when the new site comes online?

Hi Oldminer,

Within three weeks.

Thanks,
Jered

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July 14, 2011, 03:32:39 PM
 #200

As part of customer service, can you please stop using the phrase 'going forward'? Smiley
Thank you for the suggestion.
I will synergistically remove 'going forward' from my lexicon.

In all seriousness you're going to get a different vocabulary from each of us.
A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC.

-Jered


"I will synergistically remove 'going forward' from my lexicon."

ROFLMAO  --  Thinkin' outside the [Alpaca] sock.

I just read this whole thread and also love your customer service and professional replies. At the moment I don't trade on the exchanges, but if I were to start, I would fully explore/consider TH for this simple fact, alone.

TradeHill: Going Forward Don't be Goxed Again!
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