TradeHill - Who we are

[rdonohoe]

Any news re Sepa withdrawls, it's the reason I have to keep using Gox.
Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere.

Hi Rdonohoe,

We are very close on SEPA - sit tight!

I also just got a lovely email this morning confirming we will be in Israeli Shekels very soon.

uKash - funny you should bring that up - we just looked at them closely and think we may try them. You like the service? Any drawbacks? How is the speed?

Thanks again and feel free to reach out at anytime, with comments, questions, feedback, anything!

Regards,
Adam - Tradehill 

That's great news! Look forward to using TH.

I've used uKash before. Simple, just go to a store hand them cash get a code then enter it online and it works straight away.
Just need to consider what the merchant fees are and if it's still viable if these are passed on to the consumer.

Hope to hear more about this soon.

R

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Thanks for the great customer service Tradehill

[Jered Kenna (TradeHill)]

Thanks for the great customer service Tradehill

Just got this feedback - we get these more and more of these each day !

----------------

from   xx xx@gmail.com
sent by   xx@gmail.com
to   TradeHill Info <info@tradehill.com>
date   Thu, Jun 30, 2011 at 4:30 PM
subject   I'm a happy customer
mailed-by   gmail.com
signed-by   gmail.com
   
hide details 4:30 PM (1 minute ago)
   
Hey guys, just wanted to say that you offer a great and quick service, with excellent customer support.
Consider me a client. I will definitely recommend your services.

Cheers!

--------------------


Each one of us at Tradehill loathe going to our own banks - having to wait in line, getting not-so-good service, unexpected fees, arguing with the managers, etc. We believe your time is worth more then your money, so customer service will be continue to be a major focal point going forward. Right now, we are perfectly fine with the fees we are charging but we also hope people remember such posts - and service - when it comes to price competition.

Thanks again and happy Bitrading!

Regards,

[Nescio]

As part of customer service, can you please stop using the phrase 'going forward'?

[Jered Kenna (TradeHill)]

As part of customer service, can you please stop using the phrase 'going forward'?

Thank you for the suggestion.
I will synergistically remove 'going forward' from my lexicon.

In all seriousness you're going to get a different vocabulary from each of us.
A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC.

-Jered

[Nescio]

I never knew the marines were into buzzword bingo

[Jered Kenna (TradeHill)]

If you hope to become the go-to place to trade BTC, I sure hope you upgrade your servers to handle high volumes of traffic.

I certainly wish TradeHill all the best as well, but first order of business, they need
to stop being so dollar-centric and start accepting other currencies. Euros, Yens and
GBP would double their market reach.

Hello All,

We are now excepting local deposits-withdrawals in AUD.

So - for all Australians - you no longer have to buy USD at your local bank and then do an international wire transfer to our US bank account. You can simply make a local transfer to our local bank account in AUD. Additionally, your funds will now be held as AUD and you can enter our BTC-AUD trading room and buy BTC using AUD. However, if you are still interested in buying BTC using USD, then feel free to ask your local bank to covert the the AUD to USD and send us an international wire transfer.

Further, TO EVERYONE who has BTC, you can begin selling your BTC in the BTC-AUD trading room. We expect high pricing inefficiencies until liquidity is developed; therefore, it is possible to get premiums on selling your BTC. Additionally, the cross currency arbitrage opportunities will be high.

Thanks again and let us know if you have any questions, concerns, or feedback.

Regards,
Adam - Tradehill
 

[bitbot]

you should implement a password recovery via email

[airdata]

you should implement a password recovery via email

+1 as i stated in another thread and via their twitter....

I can't log in and I'm forced to wait for somebody to respond to my email.

[Dhomochevsky]

Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this.

[Jered Kenna (TradeHill)]

you should implement a password recovery via email

+1 as i stated in another thread and via their twitter....

I can't log in and I'm forced to wait for somebody to respond to my email.

We've sent an email to the account you used to register.
We need to apologize for the time this took and will be implementing a password reset feature.
-Jered

[Jered Kenna (TradeHill)]

Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this.

SEPA is 2nd only to security on our list.
US bank fees are so much higher than they need to be.
One more reason to use Bitcoin.

AUD / ILS are now live.
We should have an announcement very soon on SEPA.
-Jered

[Herodes]

I have some suggestions.

1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.

Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?

[Jered Kenna (TradeHill)]

I have some suggestions.

1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.

Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?

Hi Man of Town,

See parts of our new layout here : http://forum.bitcoin.org/index.php?topic=27731.msg349208#msg349208

Feedback is welcome so let us know what you think.

All five people you mention are not solely working on the site. I have a banking and finance consulting business which also keeps me busy. Our lead software developer is based in San Fran and he just moved into a new office for his development business.

Thanks again for your interest!

Regards,
Adam - TradeHill

[Herodes]

Hi Adam, I'm impressed with the new layout, can't wait to try it out.

[Oldminer]

Hi Jered,

any eta as to when the new site comes online?

[bitbot]

how long does it take to withdraw funds from tradehill to dwolla?

[Jered Kenna (TradeHill)]

how long does it take to withdraw funds from tradehill to dwolla?

Hi Bitbot,

Typically 2-3 hours. Depending on the time of withdrawal (like 2AM EDT) it could take up to 6 hours. We just did schedules for 24/7 coverage so we can meet our 3 hour cadence even at 2AM EDT.

We maintain a manual component on withdrawals/deposits for security reasons. For example, we caught two Dwolla hackers just this week as a result of human observation and cross checking certain names with our 'Watchlist'.

Thanks,
Adam - Tradehill 

[Jered Kenna (TradeHill)]

Hi Jered,

any eta as to when the new site comes online?

Hi Oldminer,

Within three weeks.

Thanks,
Jered

[Phinnaeus Gage]

As part of customer service, can you please stop using the phrase 'going forward'?

Thank you for the suggestion.
I will synergistically remove 'going forward' from my lexicon.

In all seriousness you're going to get a different vocabulary from each of us.
A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC.

-Jered

"I will synergistically remove 'going forward' from my lexicon."

ROFLMAO  --  Thinkin' outside the [Alpaca] sock.

I just read this whole thread and also love your customer service and professional replies. At the moment I don't trade on the exchanges, but if I were to start, I would fully explore/consider TH for this simple fact, alone.

TradeHill: Going Forward Don't be Goxed Again!