please need help with Dogechain.info

[Selim555]

Business was so, I transfer coins in my.dogechain.info in my wallet and In settings I adjusted two-factor authentication in the field of token I wrote the phrase: "lonely" left also then, again I come and at authorization of two-factor authentication I write that
phrase but there writes so: Failed to get payload, try again.... I do
not know what to do, in the website there was no support, decided to
write to you from here, give access to my purse please.

Thanks