Help! BitPay ate my bitcoins!

[logdog16]

Hello,

(This is also posted in marketplace, but I need help ASAP so I thought I would try here)

Today I tried to make a purchase on Bitcoinstore.com for a Samsung 840 SSD. I got through the checkout process and got to the payment step. BitPay give me an invoice for 0.9416 BTC to a one time use address. I used Bitcoin-QT to make the payment. The timer kept ticking down as I reached two confirms but still no Paid status. I tried the place order button but "this order is not yet paid" and would not let me continue. I am now out 0.9421 (after transaction fees) BTC and cannot get ahold of anyone at BitPay or Bitcoin Store.

What can I do?

Thanks in advance

[1714644248]

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[escrow.ms]

Contact Bitcoinstore.com and tell them invoice number and bitcoin transaction. They will help you for sure.

[Fiyasko]

Uh oh, Go into Bitcoin-Qt and right-click, give us the transaction details

Should look something like this:
Status: 28674 confirmations
Date: 11/1/2012 10:15
From: unknown
To: 1GMqpFaxRusNvsmegaDHUxnBc5MvAYexx5 (own address, label: Old)
Credit: 6.00 BTC
Net amount: +6.00 BTC
Transaction ID: 05b299c715a3158c1122508a779fbe27b2cc1b95b3f7b1f57a6a07d9875be122

That way we can take the Transaction ID and may be able to use it as Proof of Purchase

[logdog16]

Here are the details from Bitcoin-QT

Status: 6 confirmations, broadcast through 6 nodes
Date: 5/5/2013 11:32
To: 1DoHLuAgfRbNKeLEttNGthBFPbP3Gd7JqP
Debit: -0.9416 BTC
Transaction fee: -0.0005 BTC
Net amount: -0.9421 BTC
Transaction ID: 3dbdeca6641df16acd507e956169c5de0224cb2bb0ce853596b9ff87bf891b21
 

[pencileraser]

How long since you wrote to Bitcoinstore? It is a weekend after all, I wouldn't expect them to reply within seconds.

[logdog16]

Contact Bitcoinstore.com and tell them invoice number and bitcoin transaction. They will help you for sure.

I tried calling but they are closed on Sunday...

[logdog16]

I just created a support ticket and will update the thread if anything new happens.

[itsgoldbaby]

Crazy, this happened to me yesterday with AllThingsLuxury. He said he is in contact with BitPay, but also told me to contact them to maybe speed up the recovery of the payment I sent. Haven't heard back from them yet either. 

[logdog16]

Crazy, this happened to me yesterday with AllThingsLuxury. He said he is in contact with BitPay, but also told me to contact them to maybe speed up the recovery of the payment I sent. Haven't heard back from them yet either. 

I did a little searching and found a forum post of the silk road about someone losing 200BTC today from BitPay

[logdog16]

Found another number for Bitcoinstore, but still no answer... Getting really worried about losing over $100 of BTC

[logdog16]

If anyone else has had problems with BitPay these last few days I would love to know.

[logdog16]

anyone?

[logdog16]

Good news! I just got an e-mail that my order went through! Whew, at last I can let out my breath and relax. Thanks for all the help!

[nesociety]

Good to know that the bitcoinstore has fixed your problem and can somewhat be trusted I guess

[bitcoinfacts]

BitPay was having problems yesterday.

No big deal.