logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 07:18:09 PM |
|
Hello,
(This is also posted in marketplace, but I need help ASAP so I thought I would try here)
Today I tried to make a purchase on Bitcoinstore.com for a Samsung 840 SSD. I got through the checkout process and got to the payment step. BitPay give me an invoice for 0.9416 BTC to a one time use address. I used Bitcoin-QT to make the payment. The timer kept ticking down as I reached two confirms but still no Paid status. I tried the place order button but "this order is not yet paid" and would not let me continue. I am now out 0.9421 (after transaction fees) BTC and cannot get ahold of anyone at BitPay or Bitcoin Store.
What can I do?
Thanks in advance
|
|
|
|
escrow.ms
Legendary
Offline
Activity: 1274
Merit: 1004
|
|
May 05, 2013, 07:22:05 PM |
|
Contact Bitcoinstore.com and tell them invoice number and bitcoin transaction. They will help you for sure.
|
|
|
|
Fiyasko
Legendary
Offline
Activity: 1428
Merit: 1001
Okey Dokey Lokey
|
|
May 05, 2013, 07:22:44 PM |
|
Uh oh, Go into Bitcoin-Qt and right-click, give us the transaction details
Should look something like this: Status: 28674 confirmations Date: 11/1/2012 10:15 From: unknown To: 1GMqpFaxRusNvsmegaDHUxnBc5MvAYexx5 (own address, label: Old) Credit: 6.00 BTC Net amount: +6.00 BTC Transaction ID: 05b299c715a3158c1122508a779fbe27b2cc1b95b3f7b1f57a6a07d9875be122
That way we can take the Transaction ID and may be able to use it as Proof of Purchase
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 07:24:56 PM |
|
Here are the details from Bitcoin-QT
Status: 6 confirmations, broadcast through 6 nodes Date: 5/5/2013 11:32 To: 1DoHLuAgfRbNKeLEttNGthBFPbP3Gd7JqP Debit: -0.9416 BTC Transaction fee: -0.0005 BTC Net amount: -0.9421 BTC Transaction ID: 3dbdeca6641df16acd507e956169c5de0224cb2bb0ce853596b9ff87bf891b21
|
|
|
|
pencileraser
Newbie
Offline
Activity: 13
Merit: 0
|
|
May 05, 2013, 07:26:29 PM |
|
How long since you wrote to Bitcoinstore? It is a weekend after all, I wouldn't expect them to reply within seconds.
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 07:26:52 PM |
|
Contact Bitcoinstore.com and tell them invoice number and bitcoin transaction. They will help you for sure.
I tried calling but they are closed on Sunday...
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 07:34:12 PM |
|
I just created a support ticket and will update the thread if anything new happens.
|
|
|
|
itsgoldbaby
Full Member
Offline
Activity: 157
Merit: 100
Hello!
|
|
May 05, 2013, 07:36:50 PM |
|
Crazy, this happened to me yesterday with AllThingsLuxury. He said he is in contact with BitPay, but also told me to contact them to maybe speed up the recovery of the payment I sent. Haven't heard back from them yet either.
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 07:38:51 PM |
|
Crazy, this happened to me yesterday with AllThingsLuxury. He said he is in contact with BitPay, but also told me to contact them to maybe speed up the recovery of the payment I sent. Haven't heard back from them yet either. I did a little searching and found a forum post of the silk road about someone losing 200BTC today from BitPay
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 07:44:01 PM |
|
Found another number for Bitcoinstore, but still no answer... Getting really worried about losing over $100 of BTC
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 08:05:03 PM |
|
If anyone else has had problems with BitPay these last few days I would love to know.
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 09:44:35 PM |
|
anyone?
|
|
|
|
logdog16 (OP)
Newbie
Offline
Activity: 19
Merit: 0
|
|
May 05, 2013, 10:45:09 PM |
|
Good news! I just got an e-mail that my order went through! Whew, at last I can let out my breath and relax. Thanks for all the help!
|
|
|
|
nesociety
Newbie
Offline
Activity: 8
Merit: 0
|
|
May 06, 2013, 12:26:58 AM |
|
Good to know that the bitcoinstore has fixed your problem and can somewhat be trusted I guess
|
|
|
|
bitcoinfacts
Newbie
Offline
Activity: 3
Merit: 0
|
|
May 06, 2013, 12:52:23 AM |
|
BitPay was having problems yesterday.
No big deal.
|
|
|
|
|