Though I agree that all such threads are rubbish but why are you always more keen to know accounts then to talk the important topics. If a newbie makes sensible posts that is worth more than a legendary making rubbish posts, isn't it ?
How To - recognize a sensible post:
1) All caps - check!
2) Increased font size - check!
3) Red text color - check!
4) Broken english - check!
OP clearly delivered a socalled "sensible post" and Vod was wrong to disregard their concerns solely based on newbie status.
Herby, I'd like to apologize in the name of all hero and legendary members (yes, I have talked to each and every one of them) for our behaviour. It is wrong and you were right.
Disclaimer: This post may contain hints of sarcasm and irony. Please ask your PCP about the effects of sarcasm and irony and start immediate treatement if you show one of the following signs - butthurt.