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Author Topic: Poloniex XRP withdrawal issue  (Read 434 times)
Ramchandra
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June 08, 2017, 11:41:49 AM
 #1

Its passed one month I am trying to contact Poloniex Support Team but till now they have not reply my tickets.

The issue is that i did XRP withdrawal but thrice the status is Complete Error.

The XRP is not been received to the receiving address and not refunded back to me on the account.

Please help me with my problem.
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1508352111
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Reply with quote  #2

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golikcoin
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June 08, 2017, 11:44:54 AM
 #2

Try to open a new ticket, as you can see they boosted em helpdesk

https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/

Wink


 
 
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malami
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June 08, 2017, 11:47:57 AM
 #3

Its passed one month I am trying to contact Poloniex Support Team but till now they have not reply my tickets.

The issue is that i did XRP withdrawal but thrice the status is Complete Error.

The XRP is not been received to the receiving address and not refunded back to me on the account.

Please help me with my problem.

Keep trying to contact them and open new tickets if they don't respond. Their support is embarassingly backlogged and thousands are having a similar issue to yours.

stealth.money
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June 08, 2017, 11:59:28 AM
 #4

Sad to say I think Poloniex is disaster waiting to happen, we all can feel it or perhaps it is already happened.

pynetx
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June 08, 2017, 12:32:57 PM
 #5

Polo is getting worst each day. Sia deposits are not available. People had issues with the withdrawals.
Now, Trollbox is omitted? I mean what is going on?

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Gunntha
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June 08, 2017, 02:02:57 PM
 #6

The last few weeks Polo is awful.
Lag, no Support, Trollbox switched off ... I think about leaving Polo ...
EthSports
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June 09, 2017, 12:58:06 AM
 #7

Its passed one month I am trying to contact Poloniex Support Team but till now they have not reply my tickets.

The issue is that i did XRP withdrawal but thrice the status is Complete Error.

The XRP is not been received to the receiving address and not refunded back to me on the account.

Please help me with my problem.
It sounds like their end probably shows it as solved/successful withdraw so they aren't noticing your messages... Maybe try on the trollbox? Cool
n691309
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June 09, 2017, 01:09:43 AM
 #8

Its passed one month I am trying to contact Poloniex Support Team but till now they have not reply my tickets.

The issue is that i did XRP withdrawal but thrice the status is Complete Error.

The XRP is not been received to the receiving address and not refunded back to me on the account.

Please help me with my problem.
It sounds like their end probably shows it as solved/successful withdraw so they aren't noticing your messages... Maybe try on the trollbox? Cool

There is no trollbox now, now the moderators that were in the trollbox are in the support team and are trying to resolve the problems faster than before, don't know how much effective is that but they recommend to not send many repeat tickets as it will not get that ticked resolved "faster".
https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/


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