I Have a bad experience with ripple. I withdrew my ripple from bittrex to eobot wallet last night about 11 PM now it is 9.30 Am. I don't recieve my coins to my wallet. I don't know what's the problem with the ripple coins. Boosting article ; Instant payment. ( What's instant?). It is worse than Doge. Doge no need one hour to arrive. Since then I say no to ripple.
Why you not try to ask their support team, they will give you the answer to solve your problem. If you're posting here, I'm sorry you'll not find the answer. Maybe is just delay, bad traffic or there's something wrong with your transaction and need to fix it. When we say no, usually because their price never comes up and has low volume. Besides that I believe can be solved. Good luck.