CoinPayments –Notice of Unauthorized Ripple Account Activity *all my XRP is gone

[Verlengsnoer]

Hi all, i received this email yesterday.

Dear xxxxx,

It is with deep regret we must inform you of an error we discovered in our Ripple service on June 5th, 2017 that allowed a few users to withdraw excessive XRP from hot wallet XRP accounts. Our records show that you are one of the users affected by this unfortunate activity. The issue was hard to detect because of the rarity of circumstances where it could happen. We have done a full review of our systems and added additional checks and protections to make sure similar issues don't occur in the future.

This isolated incident is the first of its kind on our platform and affected only ripple wallets which were not taking advantage of our long-term coin storage solution, the Vault. The people who exploited the glitch were not hackers, but other long term users of our service who made errors or chose not to report the discovered issue and ended up withdrawing other client’s XRP. Their detailed personal information has been collected and they all have been contacted to return the funds immediately. We are in communication with some already and reclamation process has begun with the help of our lawyers. Early response indicates that honesty appears to be prevailing. Some of the funds have already been returned and through a series of escalating steps we will be making every effort to ensure the XRP is returned to its rightful owners. We will be working diligently with local and international authorities for the safe return all balances and will proceed with criminal prosecution of those who do not return the funds willingly.

Your patience is greatly appreciated as we work through this matter. Note that your balance has been updated to reflect your new balance. Our support staff will not be able to give any information regarding the situation or adjust your Ripple balance.

We would like to remind everyone that any coin stored for an extended period should always be Vaulted. This service is free and offers the highest level of protection for any funds kept online. Additionally, we will dedicate 1/4 of our revenue flowing directly to effected users until we restore all of the missing value in their accounts. All coins recovered will be evenly distributed among all accounts effected as those come in.

Sincerely,
Alex Alexandrov
Chief Executive Officer
CoinPayments Inc.

[Alttrader203]

Shit happens, but their message seems very fair and clear

[rigel]

quite unfair: THEY were hacked so YOUR coins are gone

[BitsofTwits]

COINPAYMENTS PAYS BACK ALL RIPPLE! TRUST RESTORED!

Official Press Release from CoinPayments

On June 5th, 2017 a Ripple theft occurred on the CoinPayments platform due to an error that allowed a few users to withdraw excessive XRP from hot wallet XRP accounts. Due to the rarity of the circumstances, this issue was difficult to detect. CoinPayments has done a full review of our systems and added additional checks and protections to ensure similar issues do not occur again in the future.

This isolated incident was the first of its kind on our platform and affected only ripple wallets which were not taking advantage of our long-term coin storage solution, the Vault. The people who exploited the glitch were not hackers, but other long-term users of our service who made errors or chose not to report the discovered issue and ended up withdrawing other clients’ XRP. Their detailed personal information was collected and they were all contacted to return the funds immediately, while we worked diligently with local and international authorities.

This was NOT a "hack" and CoinPayments did NOT steal anyone's money. This was an isolated incident occurring for the first time in the 4- year history of operation and was specific to the XRP technology integration.

In December 2017, after a long and arduous 6 months, our team at CoinPayments is proud to announce completion of the reimbursement for ALL stolen Ripple (XRP) coins from the CoinPayments Ripple theft. We have remained dedicated to our initial statement and compensated ALL users in FULL for their losses in XRP balance. We have completed a complex back-end rebuild including multiple new safety measures and protocols to ensure this issue never occurs again.

CoinPayments is committed to setting precedence and prosecuting individuals to full extent of the law for abusing our services. We continue to work diligently with the Royal Canadian Mounted Police along with international authorities in France, the Netherlands, Russia and other cooperating countries to complete the long and tedious prosecution of all perpetrators who didn’t return the stolen funds.

We are excited to move forward with integrity and transparency and greatly appreciate all of your patience and support throughout this process.

Sincerely,
Your team at CoinPayments, Inc.

Link to article: https://blog.coinpayments.net/announcements/official-coinpayments-ripple-theft-statement