Hello,
I withdrew ETH from Poloniex to myetherwallet a few hours ago but the TXid cannot be locate on etherscan.io.
The TXid is 0xa5ca63f8fa19e7e66b0729d470352d8d4516b6e6a9f21ef6671ce5b0a6b3f5f9 .
Can anyone kindly advise please? Thank you.
Hi - Just to give a bit of hope, fellas. Considering its money and there are always people who end-up into serious situations when there's a sudden uncertainty regarding there lost money.
Have been using Poloniex for 6 odd months, no problem whatsoever. Just yesterday a withdrawal was stuck using ETH. The status said complete but the transaction wouldn't show on etherscan.io. Raised a ticket and was expecting the worst having read through the numerous 'waiting for 2 months for support'. Just got a response a few minutes back ( within 24 hours ) and the ticket is resolved. Now I appreciate things would be different from situation to situation but this is what I noted:
1 - The transaction Id has changed since i raised the ticket. Think its a bug that poloniex requires manual intervention in. Curiously, the new transaction has "0xbad" in the beginning. The older transaction still doesn't show on etherscan.io
2 - I consider myself technically pretty aware.
3 - I left a message on their twitter account right before the resolution. Cannot point to it as the reason for early resolution with full confidence since (unless they use fuzzy logic matching) they couldn't not tell which ticket was being talked about on the twitter. I didn't leave any ticket number.
4 - Their support page signup doesn't accept my normal poloniex login so had to register using another email address. Had to login using that account and identify my actual poloniex account as the problem-account.
5 - You get an email to the support-page sign-up account.
6 - Chrome didn't work for registering for the support account (this may be a configuration issue with my pc only). Resorted to using Explorer.
Wherever you can, try keeping your coins offline and backed up. Any online exchange is a bad practice for long-time holding. If you really have to keep money on exchanges, choose multiple exchanges. Other bigger ones are bittrex, bitfinex etc.
Having said all this, this was my first interaction with their support and went great, though the inability to access them in any other way being completely in a dark with absolutely no time-line of response indication was frustrating to say the least.
Best of luck in getting rich ladies and gents!
ParallelUniverse
