Has anyone got a reply to a support ticket on poloniex?

[jaideep1000]

I was just wondering if anyone has got a reply to their support ticket in the past one week or say 10 days or so?

I usually used to get replied to pretty fast but its been days now since my Golem Withdrawal has been missing and no reply to support ticket.

So if any of you have got a reply to your support ticket on poloniex then please share so we still know there is hope.
Otherwise it might just be time to move to the other exchanges.

[user983613]

Apparently they are severely understaffed.

But that is no excuse for freezing people's funds. It's straight-up unacceptable.

I will turn my back on them once I have my coins.

[jaideep1000]

All I want to know if there has been a SINGLE reply to any support tickets in the past few days.
That will let us know how things really are.

[Kasvain]

I'm also having problems contacting the support staff.
Did a BTC withdraw 6/6/2017, but it have been "Waiting for Approval" for 1 week and 2 days without any answer to my support message.
I did another withdraw 13/6/2017 which went through like it should.
Also found out that I got "Awaiting for your reply" status in the support message two days ago and when opening it there was no answers left or any actions made.

So hard and time taking thing from staff to do a one click job on the computer and do a manual payout?

[saqwe]

All I want to know if there has been a SINGLE reply to any support tickets in the past few days.
That will let us know how things really are.

I was also thinking of creating this type of thread but i will post here since you have already created it.

I have been having a pending support ticket that is almost 2 months old and i keep on updating it daily without any response from polo support and this makes me to doubt if anybody ever receive any response from them.

[RewFrew]

13 Days here and no answer for updating my account from level 2 to 3. Zzzzzzzzz

[xgtele]

13 Days here and no answer for updating my account from level 2 to 3. Zzzzzzzzz

Don't use Poloniex, move your coins out there as fast as you can!. If you will not get an indefinite "Awaiting for approval" withdrawal status when you move your coins out..

[user983613]

Can't we just sue them? Someone has to be held accountable for this fraud.

[Hueristic]

https://bitcointalk.org/index.php?topic=1614405.msg19600170#msg19600170

[espante]

I got a reply yesterday from a roughly 4 week old support ticket which also included an apology for the delay.

[cryptokryo]

I also wanted to open a thread here with this exact same question. "Being Processed since 14 days 23 hours". This under-staffing excuse is a fucking joke to any business accountable for billions of dollars worth of assets. Not to mention the millions they are making just off of fees WE PAY... I smell something fishy.

Also part of the blame is too many band wagoners and "dumb money" with no experience of losing their butts in an exchange, giving control of your private keys. Leaving so much volume on ANY CENTRALIZED exchange is just begging for the unthinkable.

If they are insolvent (which personally, I don't think is the issue), or incapable (much more likely) of bouncing back off this... yikes.

Too many eggs, in a tiny ass basket? Thoughts?

Edit: I am new here, and signed up, JUST because of this.

[LazyJones]

#296628 Frozen Account 25 days, 14 hours and counting.
After receiving a notice of a unusual ip address login, I froze my account. Turned out it was just me on a mobile platform. 25 days with no end in sight to fix something as simple as this?
Sigh.

[prabha89]

I opened up a ticket. for an urgent matter. My account got locked. 2Factor Auth applied without my notice. M not sure whether my account is safe. changed email password. So far no response from poloniex

Ticket No #393188

Very slow response. should not be like that. all others respond quickly

I was just wondering if anyone has got a reply to their support ticket in the past one week or say 10 days or so?

I usually used to get replied to pretty fast but its been days now since my Golem Withdrawal has been missing and no reply to support ticket.

So if any of you have got a reply to your support ticket on poloniex then please share so we still know there is hope.
Otherwise it might just be time to move to the other exchanges.

[Hueristic]

Still nothing but a support staff I spoke to on IRC said it had been set to the admins as thats the only ones that can check on my issue. It was not deposit or withdrawal related.

[LazyJones]

Any recent responses from poloniex to anybody on this board?
My account has been frozen for almost 2 months straight(by accident, sigh) with exactly zero response?
Has anybody received any responses at all?

[speakoo]

Any recent responses from poloniex to anybody on this board?
My account has been frozen for almost 2 months straight(by accident, sigh) with exactly zero response?
Has anybody received any responses at all?

I have the same situation with you , still haven't got any response. Fortunately , I nearly have nothing in that account. Now I trade on bittrex instead.

[carlfebz2]

Any recent responses from poloniex to anybody on this board?
My account has been frozen for almost 2 months straight(by accident, sigh) with exactly zero response?
Has anybody received any responses at all?

I have the same situation with you , still haven't got any response. Fortunately , I nearly have nothing in that account. Now I trade on bittrex instead.

Its quiet alarming already that people didn't have any feedback regarding if poloniex did already replied to them.This is already 3 months old thread correct me if I'm wrong and the issues are still the same after all this time.Im a trader on poloniex but I haven't experience such issues the same on other users.Hope that it would be resolved soon.

[nomak23]

I'm waiting since 6 weeks for a reply to my support ticket. They lost 5000 BitShares on a cancelled transaction. We should report them to the authorities, because it's obvious that they are either bankrupt or thieves.

I'm warning you. Move your coins away from there.

[patrickmh]

No I haven't received any reply from support team of Poloniex as I created new account there and submitted all the relevant documents for verification and its still showing me pending verification and even no response from the support team..it really sucks.

[entebah]

Very worried about poloniex, after troll box missing many problems that arise. some traders have left it. it is the right step when you begin to lose patience and lose a lot of time.