Poloniex Ticket number order and resolution time

[Goaheadz]

Hi,

Since a lot of people like me, still waiting for Poloniex support reply, and we dont have any idea of when it will being addressed, i would like to propose everyone to put here the ticket number, resolved or not, and how many days it toke or its taking.

If this is being processed by ticket number (lowest to highest) maybe we could have an idea of when we may expect an answer.

So....i have 2 tickets:

- 236183 - 16 June 4:57PM - being processed - Never received feedback - 4 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 3 Days 18Hours




If you have a better idea..i am all ears.
G.

[Goaheadz]

Another ticket from someone here at forum:

- 236183 - 16 June 4:57PM - being processed - Never received feedback - 4 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 3 Days 18Hours
- 244943 - 20 June 4:00AM -  being processed - Never received feedback - 0 Days

First impression:
8760 tickets where created just in 4 days after a created mine.

G.

[Arcston]

Ticket #229146 - being processed since 12th June 2017, 9 days
Ticket #238178 - being processed since 17th June 2017, 4 days on the same issue

[185116518A]

Asked for withdrawal - June 8th

#213847 - June 9th
#230270 - June 13th

No reply on either and no BTC

[Friday78]

#169312 Litecoin transfer 22-05-2017

[Wolf Rainer]

#244943 Account Frozed, 19 June.

[vishalsalve]

Withdrawal (Complete: Error) - June 10th

#214680 - June 10th : No reply yet.

[Goaheadz]

- 169312 - Fail transfer LTC 22-05-2017 - 60 days
- 213847 - June 9th - 12 days
- 214680 - June 10th : No reply yet - 13 days
- 229146 - being processed since 12th June 2017, 9 days
- 230270 - June 13th - 8 days
- 236183 - 16 June 4:57PM - being processed - Never received feedback - 5 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 4 Days
- 238178 - being processed since 17th June 2017, 4 days
- 244943 - 19 June -  being processed - Never received feedback - 2 Days

If you find a ticket number that as been solved, please tell us...that way we can calculate how many days we will still be alone.

- There where 108631 tickets opened from 22 May till 19 June - 2 months
- Longest waiting ticket is 2 months old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
- We can still say...for now... that tickets are being solved by order of ticket number.
- I am sure that we can assume at least 3 tickets average per person..around 36000 tickets to be solved by support

Keep your records coming.
Please help in making more statistics
Please copy my post and edit it when you make a reply. Also update days

I know this may not help solve tickets faster, but at least we know what to expect and feel that we are not alone

If we dont find a "resolved ticket" soon..then we should be worried.

G.

[AltCoin555]

- 169312 - Fail transfer LTC 22-05-2017 - 60 days
- 185216 - Withdrawal Frozen Account - Created on Tue, 30 May
- 213847 - June 9th - 12 days
- 214680 - June 10th : No reply yet - 13 days
- 229146 - being processed since 12th June 2017, 9 days
- 230270 - June 13th - 8 days
- 236183 - 16 June 4:57PM - being processed - Never received feedback - 5 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 4 Days
- 238178 - being processed since 17th June 2017, 4 days
- 244943 - 19 June -  being processed - Never received feedback - 2 Days

[bitwarrior]

Support Ticket #146059 (BTC Withdrawal )  is still not being updated by the support staff since Last May, It is still Being Processed since 39 days 12 hours ago. And no feedback has been received since I reported it.

[Goaheadz]

- 146059 - BTC Withdrawal - 39 Days 12H
- 169312 - Fail transfer LTC 22-05-2017 - 30 days
- 171378 - Withdraw BTC awaiting - 23 Days
- 185216 - Withdrawal Frozen Account - Created on Tue, 24 days
- 213847 - June 9th - 13 days
- 214680 - June 10th : No reply yet - 14 days
- 229146 - being processed since 12th June 2017,10 days
- 230270 - June 13th - 9 days
- 236183 - 16 June 4:57PM - being processed - Never received feedback - 6 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 5 Days
- 238178 - being processed since 17th June 2017, 5 days
- 244943 - 19 June -  being processed - Never received feedback - 3 Days

- There where 98884 tickets opened last 39 days ago
- Longest waiting ticket is 39 days old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
- We can still say...for now... that tickets are being solved by order of ticket number.
- I am sure that we can assume at least 3 tickets average per person..around 32000 tickets to be solved by support

39 days waiting...wow...
We need feedback from someone with ticket number saying it was solved after xx days!!
Its getting scary

G.

[mitkos1]

#172243 29days, 7 hours withdrawal issue
I got a response 25days ago, they will get back ASAP.

[exapted]

#252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - NO reply
#258922 - 2017-06-21 13:16 GMT - Complaint about my other ticket getting ignored - "Being Processed since 11 minutes 7 seconds" - NO reply

I can see that I may need to wait for months for my money.

Am I right that Poloniex is providing NO information about what is going on? I need to liquidate my other assets because of these guys.

I wish I would have sold my ETH for BTC, withdrawn BTC to another exchange, and bought ETH. This is what hell is like. I will avoid Polo in the future when feasible.

[NeuroticFish]

- We can still say...for now... that tickets are being solved by order of ticket number.

I am not sure about that.
I've had a deposit issue 2-3 days ago, it was not credited (not even visible) after 12 hours although it had plenty of confirmations on the chain.
I made a ticket (246100) and in less than 6h my account was correctly credited.

Of course, there's a chance the issue was fixed while fixing something else, since my ticket is still in the "being processed" state, but for now I'm a happy customer (however, you guys are scaring me)

I can see that I may need to wait for months for my money.

I made a couple of withdrawals in the last few days and they were successful.

[exapted]

UPDATE:

#252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - I got a reply.

I am sorry to inform you but, the ETH network is under heavy stress at the moment and some withdrawals are not being broadcast correctly.

Rest assured we will rebroadcast your withdrawal as soon as possible, thank you for your patience and I am sorry for the inconvenience.

[Goaheadz]

- 146059 - BTC Withdrawal - 39 Days 12H
- 169312 - Fail transfer LTC 22-05-2017 - 30 days
- 171378 - Withdraw BTC awaiting - 23 Days
- 172243  - 7 hours withdrawal issue I got a response 25days ago, they will get back ASAP. - They done nothing to your ticket...they fixed something that allowed fix credits
- 185216 - Withdrawal Frozen Account - Created on Tue, 24 days
- 213847 - June 9th - 13 days
- 214680 - June 10th : No reply yet - 14 days
- 229146 - being processed since 12th June 2017,10 days
- 230270 - June 13th - 9 days
- 236183 - 16 June 4:57PM - being processed - Never received feedback - 6 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 5 Days
- 238178 - being processed since 17th June 2017, 5 days
- 244943 - 19 June -  being processed - Never received feedback - 3 Days
- 246100 - less than 6h my account was correctly credited - ticket is still in the "being processed" -  They done nothing to your ticket...they fixed something that allowed fix credits
- 252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - I got a reply - Maybe an automatic reply
- 258922 - 2017-06-21 13:16 GMT - Complaint about my other ticket getting ignored - "Being Processed since 11 minutes 7 seconds" - NO reply

- There where 98884 tickets opened last 39 days ago
- Longest waiting ticket is 39 days old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
- We can still say...for now... that tickets are being solved by order of ticket number.
- I am sure that we can assume at least 3 tickets average per person..around 32000 tickets to be solved by support

39 days waiting...wow...
We need feedback from someone with ticket number saying it was solved after xx days!

[Kanki]

UPDATE:

#252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - I got a reply.

I am sorry to inform you but, the ETH network is under heavy stress at the moment and some withdrawals are not being broadcast correctly.

Rest assured we will rebroadcast your withdrawal as soon as possible, thank you for your patience and I am sorry for the inconvenience.

So, this means that tickets are not processed in order. Are they selective for the type of ticket to respond? Maybe they ignore certain type of tickets like "Awaiting Approval" on purpose?

My ticket: #252867 Awaiting Approval - 2017-06-20 13:13:07

[mOgliE]

The number of tickets...

There are about 60k users everyday on Poloniex.
So obviously... Obviously they just can't solve 10k tickets everyday

You imagine? 10k tickets EVERY DAY?

I'd say your ticket will be answered more likely if:
-You're an old user
-you trade a lot so generate lots of fees
-you haven't oppened too much tickets already

[Wolf Rainer]

The number of tickets...

There are about 60k users everyday on Poloniex.
So obviously... Obviously they just can't solve 10k tickets everyday

You imagine? 10k tickets EVERY DAY?

I'd say your ticket will be answered more likely if:
-You're an old user
-you trade a lot so generate lots of fees
-you haven't oppened too much tickets already

Im an old user (almost 4 years), a lot of trades, one ticket and they delayed 3 days in reply my ticket of Frozen/Compromissed, now I have to wait till they see my reply and unfreeze my account. So 72 hours to only reply my ticket, one important ticket about security. Things are going bad, imagine if you get hacked, you will lose all your funds the hacker has all the time in world to play with your account and laugh at you.

[Goaheadz]

Receiving an automatic response is not equal to problem being addressed by a person.

"I am sorry to inform you but, the ETH network is under heavy stress at the moment and some withdrawals are not being broadcast correctly.
Rest assured we will rebroadcast your withdrawal as soon as possible, thank you for your patience and I am sorry for the inconvenience."

When i opened my ticket, i also received an email, saying that they where sorry and with steps on how to secure/frozen account.
They have done nothing...just an automatic reply.

I believe that when someone looks at your ticket, you will be assign to a real person taking care of ticket.

Theres nothing to do with old, or my problem would be solved already...maybe not as old as Wolf
They solve wallets, network, website issues etc...then support to tickets

I also agree that security should be a priority...I was able to change poloniex password, even-thought hacker activated 2FA in my account...grrrr...but how long will the hacker take to break the new password and gain acess again to play with coins!
Maybe hacker is now trying to break my email password...and then i will loose all my funds.

Unacceptable
G.