Poloniex Ticket number order and resolution time

[Mutual]

Poloniex just resolved my withdrawal issues after 3 weeks. People, don't worry, they will help you - just give them some time. Apparently the reason for the delay is due to people making the same tickets multiple times which slows down the support time for everyone. They are hiring new people to help the support backlog.

I can now sleep well again at night. 

[Goaheadz]

So it looks like they are handling some tickets out of the order we are expecting.

Goaheadz, good job on this thread, please keep the list managed so people are informed.

I would guess that they have different teams for different problems.
- When someone does a withdraw it is addressed manually..usually instantaneously or the day after.
- If theirs a wallet problem when you do a withdraw it will take more time and be fixed automatically when they fix wallet issues..
- 2FA enable makes things faster
- They may still need to transfer funds from cold wallet to live wallet to have enough founds to transfer. BITCOIN and ALTs raising to quick made a lot of people make withdraws as quickly.
- There is a team just to clean duplicate tickets..this i am sure. This team can be less expert in cryto and security or its just there job!
- There are others experts in the team that take care of frozen accounts, and this takes way more time due to security measurements.

So yes..i can conclude that tickets are not resolved by number but by subject, and by different teams.

Heres an update...if you and resolved you ticket please help us keep this list.
It is important for us that still needs help in ticket solving.

- 146059 - BTC Withdrawal - 47 Days - this was probly solved..no feedback from poster
- 169312 - Fail transfer LTC 22-05-2017 - 38 days this was probly solved..no feedback from poster
- 171378 - Withdraw BTC awaiting - 24 Days this was probly solved..no feedback from poster
- 172243  - 7 hours withdrawal issue I got a response 26days ago, they will get back ASAP.
- 185216 - Withdrawal Frozen Account - Created on Tue, 33 days
- 213847 - June 9th - 21 days
- 214680 - June 10th : No reply yet - 20 days
- 226395 - is Being Processed since 17 days and no answer yet
- 229146 - being processed since 12th June 2017,18 days
- 230270 - June 13th - 17 days
- 236183 - 16 June 4:57PM - being processed - 14 Days - received message from team that ticket will be addressed (5 days ago)
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 13 Days duplicated removed by polo support
- 238178 - being processed since 17th June 2017, 13 days duplicated removed by polo support
- 244943 - 19 June -  being processed - Never received feedback - 11 Days
- 245872 Awaiting Aproval since 240hs and 180hs - 10 Days - no repply
- 246100 - less than 6h my account was correctly credited - ticket is still in the "being processed"
- 250193 Cashouts awaiting approval since 14 days - ticket 9 Days - no repply
- 252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - I got a reply - Wallet/network issues?
- 252867 Awaiting Approval - June 22. Approved June 28.(was this a withdraw?)
- 255805 - Since June 22th - 8days
- 258922 - 2017-06-21 13:16 GMT - Complaint about my other ticket getting ignored - "Being Processed 8 days" - NO reply


- There where 98884 tickets opened since 21-06
- Longest waiting ticket is 47 days old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
- We can still say...for now... that tickets are being solved by order of ticket number. solving tickets using different teams..so different resolved times
- I am sure that we can assume at least 3 tickets average per person..around 32000 tickets to be solved by support
- There is a team that cleans duplicated tickets...number of unsolved tickets going down
- People are getting confident that tickets are getting solved...just dont know when!!!!

Polo Reputation is still going down... new negative posts are being created everyday

G.

[Kanki]

- 252867 Awaiting Approval - June 21. Approved June 28.(was this a withdraw?)

Yes it was.

[Goaheadz]

I would guess that they have different teams for different problems.
- When someone does a withdraw it is addressed manually..usually instantaneously or the day after.
- If theirs a wallet problem when you do a withdraw it will take more time and be fixed automatically when they fix wallet issues..
- 2FA enable makes things faster
- They may still need to transfer funds from cold wallet to live wallet to have enough founds to transfer. BITCOIN and ALTs raising to quick made a lot of people make withdraws as quickly.
- There is a team just to clean duplicate tickets..this i am sure. This team can be less expert in cryto and security or its just there job!
- There are others experts in the team that take care of frozen accounts, and this takes way more time due to security measurements.

So yes..i can conclude that tickets are not resolved by number but by subject, and by different teams.

Heres an update...if you and resolved you ticket please help us keep this list.
It is important for us that still needs help in ticket solving.

- 146059 - BTC Withdrawal - 52 Days - this was probly solved..no feedback from poster
- 169312 - Fail transfer LTC 22-05-2017 - 42 days this was probly solved..no feedback from poster
- 171378 - Withdraw BTC awaiting - 28 Days this was probly solved..no feedback from poster
- 172243  - 7 hours withdrawal issue I got a response 27days ago, they will get back ASAP.
- 185216 - Withdrawal Frozen Account - Created on Tue, 33 days
- 213847 - June 9th - 25 days
- 214680 - June 10th : No reply yet - 24 days
- 226395 - is Being Processed since 23 days and no answer yet
- 229146 - being processed since 12th June 2017,22 days
- 230270 - June 13th - 23 days
- 236183 - 16 June 4:57PM - being processed - 18 Days - received message from team that ticket will be addressed (8 days ago)
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 13 Days duplicated removed by polo support
- 238178 - being processed since 17th June 2017, 13 days duplicated removed by polo support
- 244943 - 19 June -  being processed - Never received feedback - 15 Days
- 245872 Awaiting Aproval since 240hs and 180hs - 14 Days - no repply
- 246100 - less than 6h my account was correctly credited - ticket is still in the "being processed"
- 250193 Cashouts awaiting approval since 14 days - ticket 13 Days - no repply
- 252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - I got a reply - Wallet/network issues?
- 252867 Awaiting Approval - June 22. Approved June 28. - withdraw awaiting
- 255805 - Since June 22th - 12days
- 258922 - 2017-06-21 13:16 GMT - Complaint about my other ticket getting ignored - "Being Processed 12 days" - NO reply


- There where 98884 tickets opened since 21-06
- Longest waiting ticket is 52 days old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
- We can still say...for now... that tickets are being solved by order of ticket number. solving tickets using different teams..so different resolved times
- I am sure that we can assume at least 3 tickets average per person..around 32000 tickets to be solved by support
- There is a team that cleans duplicated tickets...number of unsolved tickets going down
- People are getting confident that tickets are getting solved...just dont know when!!!!

Polo Reputation is still going down... new negative posts are being created everyday

G.
[/quote]

updated
My ticket is still waiting

[bitwarrior]

I would guess that they have different teams for different problems.
- When someone does a withdraw it is addressed manually..usually instantaneously or the day after.
- If theirs a wallet problem when you do a withdraw it will take more time and be fixed automatically when they fix wallet issues..
- 2FA enable makes things faster
- They may still need to transfer funds from cold wallet to live wallet to have enough founds to transfer. BITCOIN and ALTs raising to quick made a lot of people make withdraws as quickly.
- There is a team just to clean duplicate tickets..this i am sure. This team can be less expert in cryto and security or its just there job!
- There are others experts in the team that take care of frozen accounts, and this takes way more time due to security measurements.

So yes..i can conclude that tickets are not resolved by number but by subject, and by different teams.

Heres an update...if you and resolved you ticket please help us keep this list.
It is important for us that still needs help in ticket solving.

- 146059 - BTC Withdrawal - 52 Days - this was probly solved..no feedback from poster Still Pending recreated a new ticket #272176 last June 26 and just received an automated reply and ticket is still "Being Processed"
- 169312 - Fail transfer LTC 22-05-2017 - 42 days this was probly solved..no feedback from poster
- 171378 - Withdraw BTC awaiting - 28 Days this was probly solved..no feedback from poster
- 172243  - 7 hours withdrawal issue I got a response 27days ago, they will get back ASAP.
- 185216 - Withdrawal Frozen Account - Created on Tue, 33 days
- 213847 - June 9th - 25 days
- 214680 - June 10th : No reply yet - 24 days
- 226395 - is Being Processed since 23 days and no answer yet
- 229146 - being processed since 12th June 2017,22 days
- 230270 - June 13th - 23 days
- 236183 - 16 June 4:57PM - being processed - 18 Days - received message from team that ticket will be addressed (8 days ago)
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 13 Days duplicated removed by polo support
- 238178 - being processed since 17th June 2017, 13 days duplicated removed by polo support
- 244943 - 19 June -  being processed - Never received feedback - 15 Days
- 245872 Awaiting Aproval since 240hs and 180hs - 14 Days - no repply
- 246100 - less than 6h my account was correctly credited - ticket is still in the "being processed"
- 250193 Cashouts awaiting approval since 14 days - ticket 13 Days - no repply
- 252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - I got a reply - Wallet/network issues?
- 252867 Awaiting Approval - June 22. Approved June 28. - withdraw awaiting
- 255805 - Since June 22th - 12days
- 258922 - 2017-06-21 13:16 GMT - Complaint about my other ticket getting ignored - "Being Processed 12 days" - NO reply


- There where 98884 tickets opened since 21-06
- Longest waiting ticket is 52 days old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
- We can still say...for now... that tickets are being solved by order of ticket number. solving tickets using different teams..so different resolved times
- I am sure that we can assume at least 3 tickets average per person..around 32000 tickets to be solved by support
- There is a team that cleans duplicated tickets...number of unsolved tickets going down
- People are getting confident that tickets are getting solved...just dont know when!!!!

Polo Reputation is still going down... new negative posts are being created everyday

G.

ETC deposit not received #280827 , reported last June 29, 2017 (auto reply received and no fix yet)

[badream]

[#262636] - 23/06/17 - ETC deposit not received - no response
[#290532] - 04/07/17 - ETC deposit not received - no response

Don't use poloniex.

[Goaheadz]

25 days...still waiting!!!

[Vin]

Waiting also +4 weeks now (Deposit problem).

No response. Nothing.

[Goaheadz]

Yes...finally today my ticket was resolved...30 days after i open it....and i got my account back. uffff

Luckily no coins where withdraw, and since hacker sold my alt coins to BTC, i should thank hacker for making those transactions...
..he helped me cutting my losses, from ETH to BTC etc etc. To bad he didnt pass all my crypto to FIAT. He would give me more profit.

Well...i have to say that 30 days is along wait for ticket resolution, but Poloniex in not dead...and i am glad for that.

Dont lose fate...your ticket will be adressed.

Regards
G.

[ekiller]

Ticket #313917
ETC deposit  does not appear in the wallet  since week
Deposit date  12 july 2017

[nevermind41]

Ticket #313917
ETC deposit  does not appear in the wallet  since week
Deposit date  12 july 2017

Ticket number: 295435
I have been waiting too since 7 july. Here is details from the blockchain
https://gastracker.io/tx/0xfb298af477e772321c59a176fb140f06b749fa072907a7a0e1bd876ab2346906
Their fucking system gave error and they still don't give answer to my support ticket.

[vishalsalve]

Any update on the tickets? is anyone got their ticket resolved?

#214680 - Mine still in being processed after 53 days

[Merch]

i lodged one 348648  for btc withdrawl that is awaiting approval.
I guess I will have to wait a few more weeks, so far only regurgitating copy pasta..

[Friday78]

Still Waiting

[Sync485]

#341220 #368817

still waiting . it has been more than 3 weeks.

[mayax]

for all those who are waiting since months for an answer,  what do you think about people who are saying that Poloniex is the best?

what message do you have for them?

[vishalsalve]

Hi All,

Finally, after 60 days, my ticket #214680 resolved and I received my BTS(4139) back to my account. even though value of bts droped 3 times in 60 days perioed however happpy that I received my all coins.

[mitkos1]

My ticket got solved after 70+ days. Large amount of coins got back to me so it looks like there is no insolvency on Polo side. Just a backlog.

[popupshop42]

#367646- Withdraw "Awaiting Approval" for just .24 ETH. I have 2FA and have had no response. Withdraw was initiated on 2017-08-04. It has been a week (7 days)! 

[CoinHasher29]

My Ticket #155776, a Monero deposit issue is now 85 days old and no response yet.