Poloniex Ticket number order and resolution time

[gwty92]

My ticket:

#337772 - Processing since 24 July (19 days) - Ticket assigned to "Javan" but no response.

Made a thread on Reddit:
https://www.reddit.com/r/PoloniexForum/comments/6qu24v/poloniex_insolvency_withdraw_request_has_been/

[henso]

My ticket #146364 ETH Withdrawal (95 Days)

[choppy123]

Poloniex just resolved my withdrawal issues after 3 weeks. People, don't worry, they will help you - just give them some time. Apparently the reason for the delay is due to people making the same tickets multiple times which slows down the support time for everyone. They are hiring new people to help the support backlog.

I can now sleep well again at night. 

My ticket for a stuck factom deposit has been pending for 71 days, ticket number #206073 and I have not created additional tickets. In fact I've seen many people with tickets 100,000 behind me get resolved, no idea why. What's the point of a ticket number if they don't get resolved in order?

[Friday78]

suck

[Hypocritus]

Poloniex is not safe. I finally drove to their "Corporate Offices" in Wilmington, Delaware, USA because I could not get support for my reoccurring $3000+ stuck cryptocurrency deposits.

This is what I found (read post 6 for the best way I have found to get help within hopefully one week):
https://bitcointalk.org/index.php?topic=2142453.0

[Mockingb1rd]

Ticket # 329459 - processing since 6th June (101 Days)

Maidsafe deposit never arrived up in my wallet.
I raised one other ticket in the hopes to maybe create some urgency but haven't heard a peep.
I'll report back here if I ever have it resolved.

[Hypocritus]

Dude, I'm so sorry.

I found that the best way to get the quickest help is to make sure you create a support account with the "same email" as the Polo account you're having trouble with, and submit the support request/trouble ticket from it. If you submit from a linked account, even if it is your main account, Polo will ignore you.

[bitwarrior]

Support Ticket #146059 (BTC Withdrawal )  is still not being updated by the support staff since Last May, It is still Being Processed since 39 days 12 hours ago. And no feedback has been received since I reported it.

This got sorted a few days ago. Finally.

[Hypocritus]

Support Ticket #146059 (BTC Withdrawal )  is still not being updated by the support staff since Last May, It is still Being Processed since 39 days 12 hours ago. And no feedback has been received since I reported it.

This got sorted a few days ago. Finally.

bitwarrior that's great!! But yeah, nobody should have to deal with the $#ell of being ignored for 60+ days by the financial institution "safeguarding" their asset.

I would not doubt it that Tristan/Poloniex has been hacked, but that he has managed to appear to make things work. It almost seems to be the plausible reason for his neglect. I hope he pulls out of it on top. But I'm not taking any chances right now.

[btcformula]

Account Frozen from 55 day's . No response received

[ab282]

 Being Processed since 9 days 9 hours  #468249 BTS Withdrawal Problem
Txid: e9ed757334478f247aeff04c1293871ac5f58fe8
help me
Thank

[hoolio]

#380814

59 Days! Cmon!

[HitbtcSCAM]

Dont be surprised, many have heard about hitbtc.com this is another exchange like polniex.The evidence seems hitbtc.com is controlled by the fbi .They ask for peoples information scans etc and then do not release the money.They just want to collect information. They have been in business 4 years, everythi from a  shell company in delewaare and stealing from the people and nothing happens.These centralized exchanges are controlled almost 100% by the fbi .With hitbtc.com you people are going with a fake front made a by a lawyer, he created the fbi a delware shell companying to be surprised on day when you see how the new world order is taking over all of the movement of your money. I was robbed by this conspiracy named hitbtc.com for 130k usd,  why because it is not a company but a spying organization owned by the usa government., do yourself a favor and read about what is the Georgia guide-stones, they are planning your murder and no evil is out of their reach

[yefi]

Don't like to give the ticket number, but it got resolved after 42 days. Still some hope out there.

[RachelCook]

170 Days now for my ticket for which Tristan has been assigned !! It's being processed they say!! No update for over 3 months now...  Do I win something??! 

Another 30 days and I'm submitting a new Ticket!!  Just watch me
Sad thing is, I'm the one who mistakenly sent my DOGE to my DGB wallet :/ Takes 3 whole minutes with the private key...Arrggg
#140835

[bitwarrior]

Do we have a similar thread like this for Liqui.io exchange?

[RBLasser]

#516343 Bitcoin deposit. Im waiting a week, but there is no answer.  Deposit is on my BCH wallet. Easy solution for Poloniex. I will keep you updated.

[sfaniks]

Open or Pending
Sorted by Date Created
BEING PROCESSED
WHY NOT??? #498017
Created on Wed, 25 Oct at 5:08 PM
BEING PROCESSED
Hello dear! #488372
Created on Wed, 18 Oct at 12:14 PM
BEING PROCESSED
help please #486812
Created on Tue, 17 Oct at 10:45 AM

Im waiting a 4 weeks, but there is no answer!!! 

[tlaskows]

Poloniex just resolved my withdrawal issues after 3 weeks. People, don't worry, they will help you - just give them some time. Apparently the reason for the delay is due to people making the same tickets multiple times which slows down the support time for everyone. They are hiring new people to help the support backlog.

I can now sleep well again at night. 

What is the correct procedure for withdrawal completed succesfully, but coins (PASCs) are not on the network at all.  More than 2+ months and they are completely missing.

2500 PASC is a lot for me.  Maybe not for the account that was somehow able to withdraw 1 million in about 5 days without doing a 1 coins test.

He/she accumulated since end of last year and they were not worried about polo issues.  Smells like nonsense to me.

I never keep my coins on an exchange, so for someone to keep 1 million PASC on polo for a year and somehow not being worried that they will go missing....

[erdincgc]

#630692 NOT RESOLVED yet, Withdrawal seems ok but TXID is invalid and coins are not received. Guess they have never started transaction. Then where did this TXID come from? wierd...