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Author Topic: Problems with UQUID  (Read 88 times)
th3min3r
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June 24, 2017, 08:38:07 AM
 #1

First of all If any moderator thinks it is not the right place please send me a PM. I am not active user, but I follow this forum like as guest since many years, great forum.

I would like to share my experience with this company, If anybody have same troubbles please share too. In May (I dont know now) UQUID had a horrible automatic deposit system, due the system failures I did 2 transfers, UQUID only recognize 1. When I contact with customer support nothing solution, always same response "talk with us by Skype"

I attached capture screen and emails:


On 2017-06-10 19:29, ***** wrote:
> This message was sent via the contact form on with the following
> details:
> -------------------------
> MESSAGE: I've been checking my ETH account, I have seen that I made a
> two deposit to UQUID, I send you the info: ETH Address:
> 0x84B9b774708AF0C32039E6f2E3b05947693A9f85 Amount: 6.37910024 ETHER
> https://etherscan.io/tx/0xcb4561250f488671444291d6006283c22e14878d3efb75d6599409dd3bd3b1b4
> ETH Address: 0xdC709A6aae88295ccb42b0eb499312e1a0744F4d Amount:
> 6.36551268 Ether ETHER
> https://etherscan.io/tx/0x182c376cafb84404aee32f415f3826106d5e2d9de0188ecd9f525645aa5c216b
> I dont know now, but On those dates (May) the deposit system often did
> not work well. Please check your balance. Thank you so much. Best
> regards.
> -------------------------
> NAME: *****
> -------------------------
> EMAIL: *****@protonmail.com



-------- Original Message --------
Subject: Re: Make Everything Simple :: Double deposit account.
Local Time: June 11, 2017 12:12 AM
UTC Time: June 10, 2017 11:12 PM
From: hello@uquid.com

Dear Sir
0xdC709A6aae88295ccb42b0eb499312e1a0744F4d is not our address
the deposit you sent to 0x84B9b774708AF0C32039E6f2E3b05947693A9f85
already manual completed

2017-05-22 16:36:47 1476141146 admin
Administrator: admin UQ034354
CryptoData Admin manage €650.00



On 2017-06-11 10:57, ***** wrote:
> Hi, thank you for your answer, please check again your balance, the 2
> deposit 1 you did manually, yeah you are right. If you look well the
> links that I send you the transfers are similar amount with a few
> minutes difference, your deposit system did not work well on May, you
> can view in transaction history a lot of deposit cancelled due system
> failures.
>
> I would like to find a solution, please As I said check again your
> addresses and balance.
>
> Thank you so much.
>
> Best regards.
>
> Sent with ProtonMail [1] Secure Email.


-------- Original Message --------
Subject: Re: Make Everything Simple :: Double deposit account.
Local Time: June 11, 2017 12:12 AM
UTC Time: June 10, 2017 11:12 PM
From: hello@uquid.com

Hello
i am not sure i understand your requested
all transaction in your account clear
and nothing wrong with that
if you need talk you can speak with us via skype : uquid.support

Regard


On 2017-06-15 10:08, ***** wrote: 
Hi, It´s easy to understand, In May I did 2 deposit the similar amount to you due your system failures (In fact many problems with deposits in late May, only manually mode). You did 1 deposit manually and other is pending. As I told you when I view what happened I contacted with you. You have etherscans confirmations, You must have +6.36551268 ETH in your balance, please contact with me, I want my ETH´s back.

Thank you.

Best regards. 


 -------- Original Message -------- Subject: Re: Make Everything Simple :: Double deposit account.; Local Time: June 16, 2017 12:47 AM ; UTC Time: June 15, 2017 11:47 PM  From: hello@uquid.com
Hello
your account clear
i am not sure what you still asking about please speak with us via skype
we can together check again it when i have time thank you

-------------------------------------------------------------------------------------------------------------------------------


If they have time they will check the account, LoL (about 20 days explaining what happened). As I said at the beginning If any user have same problems with UQUID please share it.

http://imgur.com/a/S8wuq
http://imgur.com/a/BLXV4
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