"Intrinsic" value in this context does not mean intrinsic value in a philosophical sense. Rather, it means having value other than as a medium of exchange. IMO the industrial use for gold is rather weak compared to silver or oil or copper or rice, but even gold has SOME industrial value, while bitcoins do not.
Gold has a lot of industrial uses, just not at these prices. For example, gold is a very good conductor and would be used in electronics a lot if it was dirt cheap. But people value more gold as money than gold as conductor, thus is used as money.
As a medium of exchange, bitcoins do have value, but usefulness as a medium of exchange does not lead to long term stable prices. And perhaps not even short term stable prices. In the interview Donald Norman is completely correct in saying that bitcoins make a good medium of exchange but a poor store of value.
I dont know where you are getting this. Bitcoin has been a good store of value. And the long term or short term stable prices I dont even know where you are getting it.