You know that I appreciate your posts a lot.
In this case, though, I disagree:
We are not talking private things, but business. In business, "customer is king". If you don't satisfy your customers on a going basis as businessman, you will not get far.
I appreciate your kind words. But I don't think we are disagreeing, to the extent I'm not stating a particular viewpoint as much as I'm saying there are two possible roads that lead to the same outcome, which is the ever changing deadlines for delivery;
1) knowingly set a short time to market, even though it is obviously impossible to keep, to avoid a major "rebellion" which can result in a disastrous thing for your business; it's quite incredible the number of times you can get away with this, but there are studies that explain the why (read, for example, "The Paradox of Choice" and what it says about how we remember an experience).
2) being over-optimistic. This is almost as bad as 1), if in a more humble way. They are really trying hard and if all goes according to plan they keep the deadline, but until you have the complete picture of what happened, how can you know what plan there is to keep?
While none of the two views above is something one would want or expect of a "professional" service, I must say that I'm very pleased with the way the whole thing has been handled so far. I don't know if I lost anything, but even if I did it was 2 or 3 coins at most, as I am VERY paranoid about who keeps my stuff, and I rather keep everything myself unless I'm actively trading (which I wasn't).
And I feel the need to say that all my dealing with Jed and now Mark has always been a 5 star experience. They were never the fastest to reply, granted, but always very helpful and cordial. I don't get that from my bank, unfortunately