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马上评心软充值13万:莫让会员卡充值成为灰色地带
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Topic: 马上评心软充值13万:莫让会员卡充值成为灰色地带 (Read 122 times)
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马上评心软充值13万:莫让会员卡充值成为灰色地带
June 29, 2017, 04:03:29 PM
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近日有媒体报道,一位杭州市民因为美发店员工哭穷,求其帮忙完成业绩,竟前后充值13万。她向该美发店请求退款,而店长表示当事人已离职,将退回剩下的钱。
13万这个金额,令许多读者震惊。这里头有当事人自身的原因,但撇开这一点不谈,相信许多人都有过为各色会员卡充值所困惑的经历。商家的“套路”,一般是向顾客大谈特谈充值能带来的优惠,而这些优惠必然要在日后消费中才能得到兑现。于是,这种无限循环帮助商家套住了顾客。
近年来,会员卡闹出来的风波并不少,且涉及各行各业。2015年,市民张先生在温州市区第一桥东方名剪办理了一张充值卡,陆续充值了30多万元。在卡里还有10多万元的情况下,店方不提供继续服务也不予退卡。2016年,济南的许女士在济南三鼎家政办理了一张会员卡。可当她打算使用的时候竟然变成了一张空卡,之后她多次联系这家家政公司,却没有得到任何有效的回复。
现在,当商家唾沫横飞地推荐会员卡充值时,会产生抗拒心理的相信不止我一人。某些问题不解决,商家很难再得到消费者的信任。首先,会员卡意味着对未来的承诺,商家的经营风险不能由消费者来承担。商家获得大笔充值资金后,应采取措施保障消费者的权益。其次,会员卡的消费规则必须清晰透明。商家不应利用所谓“解释权”随意更改规则,并从中谋利。
不过,指望天底下所有商家自觉自愿地为消费者考虑,恐怕也不现实。拿这次获充值13万的美发店来说,店长虽称这种行为是“不允许”的,但“上面领导也不知道”,只是把店员“辞退”了之。显然,商家放任自流、疏于管理的行为,是导致此事发生的重要原因之一。
会员卡充值所引起的纠纷越来越多,除了指望商家自律外,有关部门更应积极作为。事后的追讨在效果上远不如事先的监管,唯有约法三章,才能让某些动了歪脑筋的黑心商家收敛。而一旦发生消费者遭欺诈的情况,相关责任人应受到惩戒。
如今,想进理发店,先得锻炼出钢铁般的意志,修炼到心静如水的境界。缺乏有效监管,这种尴尬的状况恐怕还会持续下去。莫让会员卡充值成为灰色地带,方方面面能做的还有很多。
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